Poplar Grove Practice
Meadow Way, Aylesbury, Buckinghamshire, HP20 1XBContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Awful
Rated 1 star out of 5
by Anonymous - Posted on 07 June 2023
This surgery has got to be the worst surgery in Aylesbury. There is no care, no help, nothing is ever actioned, no appointments, you just end up having to ring 111, so the strain this joke of a surgery is putting on the NHS emergency services by not running efficiently is huge. Everywhere else has sorted it out, so your partners really need to sit down and work out what they are going to do to improve. It’s always a ghost town in the surgery, far too many staff wandering around and chatting to have any type of strain.
Visited May 2023
Review titled Poplar Grove Practice
Replied on 09 June 2023
Thank you for your feedback. Unfortunately we cannot offer an unlimited amount of appointments. Our Clinicians have to work safely and there comes a point where we have to cap our Duty List. Our reception team are always working to the instructions given to them by the Duty Team, which therefore puts them in the firing line for abuse when patients can’t get an appointment. As part of the expansion of Primary Care Provision, NHS111 is always available to help if you do need to access advice whilst the surgery is on divert as when we reach our safe working levels. NHS111 has capacity to triage and book patients into our services like Pharmacists and Minor Illness Units We know it is not a perfect system. Primary care is under huge strain at the moment and demand is outstripping capacity. The population of Aylesbury has hugely increased whereby the number of GPs and available appointments has stayed the same! We are asking patients to contact their MP as we are working as hard as we can to ensure patients get dealt with. Both locally and nationally clinicians are choosing to leave the profession because of the pressure that we are all under. Please do review the joint statement signed by all Aylesbury GPs in December 2022 stating how we are all struggling to meet demand: https://www.poplar-grove.co.uk/news/practice-statements/a-joint-statement-from-the-aylesbury-gp-surgeries/ We are in the process of seeing how we can improve our appointment system to make it more efficient. Thank you for feeding back on your experience.
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Review titled Very Helpful Health Check
Rated 5 stars out of 5
by Anonymous - Posted on 30 July 2023
Back in May I had an NHS Health Check at the surgery as I'm now nearly 60. The nurse was lovely and the information was presented in a clear and informative way. This meant that I could take action to improve my health going forward. I'm very pleased that I attended.
Visited May 2023
Review titled Poplar Grove Practice
Replied on 03 August 2023
Dear Anon Thank you for your kind comments about our Nurse and your NHS Health check appointment. Poplar Grove Practice