Pioneer Medical Group - Ratings and reviews
Reviews
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Review titled Bad practice
Rated 1 star out of 5
by Neli - Posted on 05 March 2024
After leaving a review here and been advised to contact the gp through the e-consulting tool, I did that straight away. I contacted the gp for two different issues, I only been contacted about one of the issues, the other bigger one no one bothered. The doctor contacted me was very rude and made me question myself do I really struggle instead of doing her job. I had second interaction with this doctor and both times she was rude. At the end I had to go see someone privately as I can’t waste my time with trying getting appointments and the rude staff.
Visited March 2024
Review titled Pioneer Medical Group
Replied on 05 March 2024
Dear Neli, Thank you for taking the time to leave a review, I am sorry that you had such a bad experience with us. I would like to investigate this further so I can feedback to the clinician involved with your care. I would be grateful if you could contact me on 0117 9591919 so I can look into the further - Justine Mansfield - Business Manager
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Review titled Another place that does not want to help
by Rob - Posted on 21 March 2024
I have knee problems for weeks. My last GP was useless and only gave a partial answer to the X-ray results. I thought this place would care, but only found more disappointment. 111 thought I needed GP support, but without even talking to me some unnamed GP here asked a receptionist straight away to tell me to go somewhere else. I can't work properly. I can't enjoy my days off. Despite this they refuse to see me let alone support me.
Visited March 2024
Pioneer Medical Group has not yet replied.
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Review titled Disappointing
Rated 2 stars out of 5
by Neli Ruseva - Posted on 19 February 2024
The last half a year it happened to visit the practice on few occasions. Every time is so difficult to book an appointment as appointments are rarely available. Now I am trying to book from 5 days, every time I call been told nothing available and to check over the app. App shows that there’s no appointments too. I am checking the app every 10-20 mins and even one slot didn’t come up. Pathetic.
Visited February 2024
Review titled Pioneer Medical Group
Replied on 21 February 2024
Dear Neli, I am so sorry that this has been your experience. We release appointments throughout each week and through the day, we try to ensure equity of access no matter what route you take be it by phone in person or via the App. If your request is not urgent then using our e-consult process https://florey.accurx.com/p/L81037 will allow us to get you to the right person at the right time for your needs. I would be delighted to meet with you to discuss further if you feel that would be helpful - Justine Mansfield Business Manager
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Review titled Bad practise
Rated 1 star out of 5
by Anonymous - Posted on 14 November 2023
Unhelpful reception staff very rude, told one week there’s appointments for following week but they can’t book them and need to ring up on the day waste of time as still can’t get to see a doctor. Mental health is very low and I need help but can’t get it. This practise has gone down hill. Rude unfriendly reception staff shocking booking system don’t ring this Doctors if u need help asap as you won’t get it
Visited November 2023
Review titled Pioneer Medical Group
Replied on 15 November 2023
Dear Patient, I am so sorry that this was your experience, we have many systems in place to ensure patients can access same day urgent care if needed. Please could you contact the practice on 0117 9591919 and ask to speak to myself or Nicki Curtis our patient experience manager - we can then investigate this fully for you - Justine Mansfield - Business Manager
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Review titled Disappointing practice
Rated 2 stars out of 5
by Anonymous - Posted on 21 August 2023
I usually go to Avonmouth or ridingleaze surgery but unable to book on line and haven't been able to for at least 2 months really getting fed up with it I'm not always well enough to stay on the phone for ages to get through at 8 in the morning especially because by the time i do the appointments have gone, I'm told the reason i can't book on line is because my usual doctor hasn't any appointments or is not there and she isn't there alot so i should be able to book with someone else on line, I'm very close to changing to another surgery
Visited August 2023
Review titled Pioneer Medical Group
Replied on 23 August 2023
Dear patient, |We are extremely sorry to hear of your difficulties in booking an appointment, can we please ask you contact us to discuss this further? Please call 01179591919 and ask to speak to a member of the management team or email us on bnssg.pmg@nhs.net for attention of the management team. Kind regards Nicki Curtis Patient Experience Manager
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Review titled Rude receptionist
Rated 4 stars out of 5
by Anonymous - Posted on 19 June 2023
I am coming off Diazepam and I am getting very bad and nasty withdrawal symptoms to the extent of not being able to go out. I called the surgery earlier and asked for a phone consultation with my GP and the receptionist said "There is nothing available, OK?"and promptly terminated the call. I wasn't asked what it was about or if it was urgent. I called back and was lucky to get someone else who was very helpful and understanding. Now, the receptionists are our first port of call when we are unwell and this is not acceptable. I didn't call just to pass the time but because I am at the end of my tether and need help to manage the withdrawal symptoms. We are asked to polite and respectful when calling the surgery. Maybe the receptionists should be reminded that this works both ways and we are entitled to the same courtesy. However, as I said, the second receptionist I talked to was absolutely brilliant and I have an appointment for tomorrow.
Visited June 2023
Review titled Pioneer Medical Group
Replied on 20 June 2023
I am so sorry that this was your experience, this falls far short of the standards and service that you should be able to expect from us. I would like to investigate this further and would be grateful if you could contact me on 0117 9591919 or via email on bnssg.pmg@nhs.net. I look forward to hearing from you - Justine Mansfield - Business Manager
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Review titled Excellent practice
Rated 5 stars out of 5
by Frederick Harrop - Posted on 18 June 2023
My wife has painful leg ulcers which require twice-weekly visits to have the condition checked and the wounds re-dressed. We have enjoyed first class treatment from a very personable nurse who is kind and has built a helpful relationship with an eighty year old who is not always the easiest of patients. I thank the team and absolutely recommend this practice.
Visited June 2023
Review titled Pioneer Medical Group
Replied on 19 June 2023
Thank you so much for your very kind words, I will take great pleasure in sharing them with the wider team. It really does mean the world to us when someone takes the time to feedback Justine - Business Manager
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Review titled Appointment s
Rated 1 star out of 5
by Anonymous - Posted on 20 May 2023
They say book your appointments on line you sign in they is never any appointment s available all you get is sorry nothing available,so you try ringing at 8oclock in the morning after a very long wait you could be 20 in the que , when you get through the reception is so blunt not helpful all you get is no appointment s you will have to try again tomorrow,this is very frustrating when your not well and can’t get appointments . I can’t understand why we can’t get appointments I really think something needs to change so we can book online and if we need to phone appointments should be made available and the receptionist should all be trained in customer service and stop being so rude , sorry I have just had enough I can never get a face to face appointment
Visited May 2023
Review titled Pioneer Medical Group
Replied on 26 May 2023
Dear Patient, Thank you for taking the time to leave a review, I am extremely sorry to hear of your difficulties when contacting the surgery. Can I please ask you to get in touch so we can look into this further for you? Please contact the surgery on 01179591919 and ask for myself or Justine Mansfield, Business Manager or alternatively email bnssg.pmg@nhs.net. Kind regards Nicki Curtis, Patient Services Manager
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Review titled Rude blunt receptionists
Rated 1 star out of 5
by Anonymous - Posted on 03 May 2023
Horrible service, impossible to get an appointment, a couple of the miserable women in reception make you feel very awkward about ringing. Been told for the past 10 days. “Sorry call back tomorrow” absolutely shocking surgery
Visited May 2023
Review titled Pioneer Medical Group
Replied on 05 May 2023
Dear Patient, Thank you for taking the time to leave a review. I am extremely sorry to hear you have not had a positive experience when contacting us. Can I please ask you to contact me so I can investigate these issues further for you. Please email bnssg.pmg@nhs.net and mark it fao Nicki Curtis or call on 01179591919 and ask to be put through to myself. Kind regards Nicki Curtis Patient Services Manager