Pinhoe Surgery
Pinn Lane, Pinhoe, Exeter, Devon, EX1 3SYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great experience
Rated 5 stars out of 5
by Theresa Haw - Posted on 14 October 2023
Lovely friendly staff and well organised for children. Really positive experience for our little girl.
Visited October 2023
Review titled Pinhoe Surgery
Replied on 01 November 2023
Theresa, thank you for taking the time to let us know that our first designated child flu clinic was a positive experience for your little girl.
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Review titled Child Influenza Clinic
Rated 5 stars out of 5
by Anonymous - Posted on 14 October 2023
We attended the children's influenza clinic this weekend. It was incredibly efficient, calm, kind and little details like cocomelon on the screen, chocolate treats and stickers were so thoughtful. As a working Mum I really appreciated it being run on a weekend too. So grateful to have such an amazing surgery on our doorstep. The staff always go above and beyond and this is just another example of how brilliant they all are.
Visited October 2023
Review titled Pinhoe Surgery
Replied on 01 November 2023
Thank you very much for your kind and positive feedback for our first designated child flu clinic. This will help us to continue to provide a calm, kind, friendly and efficient service for our littles and their parents in the future.
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Review titled Quick response
Rated 5 stars out of 5
by Anonymous - Posted on 21 August 2023
Problematic UTI - used online facility accurx on two occasions and had very quick response and help each time from paramedic attached to surgery.
Visited August 2023
Review titled Pinhoe Surgery
Replied on 01 November 2023
Thank you very much for your review. It's always good to receive feedback and also to know that you got a quick response when using this service.
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Review titled I left to go somewhere else
Rated 1 star out of 5
by Anonymous - Posted on 16 May 2023
After 10 years I left to join a new practice. My lovely doctor retired. But in the last 3 years the practice has gone down hill fast. Long waits for phone to get answered. But it's the arrogance, fake behaviour of some doctors that got to me. They need to also check text messages before they send them as it makes them look more incompetent. I left today and registered elsewhere. This place was toxic and unpleasant and as soon as I heard there phone message explaining stuff before you could choose an option, that finished it for me as I am aware of how unpleasant my interactions have been with her. Not a pleasant place to visit anymore it's just lost the kindness it once had. Goodbye I won't ever be coming back.
Visited May 2023
Review titled Pinhoe Surgery
Replied on 05 June 2023
Dear Patient, Thank you for your feedback. I am sorry to hear that you were unhappy with our service and have since felt the need to change practices. As you have posted anonymously, I am unable to look into your concerns in any detail. I am unsure what it was about our telephone hold message that caused you concern. If you would like to elaborate, our complaints process can be found on our website www.pbmp.uk I hope that you find your new practice to be able to meet your needs. Kind regards Amy Taplin Practice Manager