Pinhoe Surgery
Pinn Lane, Pinhoe, Exeter, Devon, EX1 3SYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Coil procedure
Rated 5 stars out of 5
by Sarah James - Posted on 28 March 2025
Female GP fitted a mirena coil with assistance from nurse. Their care was phenomenal. I had a very traumatic fitting in 2020 which left me extremely anxious about this fitting. GP was highly skilled and the procedure went well. Their patience, compassion and kindness was extremely appreciated. Would recommend in a heartbeat. Thank you both.
Visited March 2025
Review titled Pinhoe Surgery
Replied on 19 May 2025
Dear Sarah, Thank you for taking the time to share your experience. We’re so pleased to hear that both the GP and nurse were able to provide the care, patience, and compassion you needed during your procedure. It’s great to know that you felt comfortable and supported, especially after your previous experience. We’ll be sure to pass along your appreciation to the team, and thank you again for your recommendation. Amy Taplin Practice Manager
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Review titled Prompt response regarding poorly children
Rated 5 stars out of 5
by Anonymous - Posted on 27 March 2025
We have been in contact several times over the last few weeks regarding our young children being poorly, and each time the receptionists have arranged a prompt response from the clinical team, and the clinicians have listened to our concerns and had a caring manner. Thank-you so much to the whole team for making us feel well looked after.
Visited March 2025
Review titled Pinhoe Surgery
Replied on 19 May 2025
Thank you so much for your kind feedback. We are delighted to hear that you’ve received prompt and compassionate care from both our receptionists and clinical team. We understand how concerning it can be when your children are unwell, and it’s wonderful to know that we were able to support you during this time with the care and attention you needed. Your appreciation means a great deal to the whole team, and we’ll be sure to share your feedback. Amy Taplin Practice Manager
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Review titled Efficient and Helpful
Rated 5 stars out of 5
by Alan Bell - Posted on 05 February 2025
I was concerned about blood in my urine and, when I phoned the surgery this morning, I was in a queue of three - but this quickly finished and the receptionist assured me that I would receive a call. Within the hour, a Dr. called and was fully aware of my complicated urology. After a long discussion, she promised to contact Bristol Southmead (where I have had no response to two recent emails and two phone calls). The Dr. also arranged for a urine specimen this morning. I have always been seen quickly at Pinhoe, in spite of the vast numbers under their care and feel well looked after. To round my morning off, the Nurse- who was taking my blood sample this morning, got an immediate response from my usual Dr. as to the reason for the test. Again - efficient and friendly. Thank you
Visited February 2025
Review titled Pinhoe Surgery
Replied on 19 May 2025
Dear Alan, Thank you so much for your thoughtful feedback. We are really pleased to hear that you had such a positive experience with the care provided at Pinhoe Surgery. We understand how concerning health issues can be, and we’re glad that you felt supported and well looked after from the moment you contacted us. It’s great to know that you were able to speak with the doctor quickly and that she was able to review your medical history and act promptly in coordinating your care. We also appreciate your kind words about our team, including the nurse who took your blood sample. We strive to provide timely, efficient, and compassionate care, and it’s rewarding to hear that this has been your experience. Thank you once again for sharing your feedback, and please don’t hesitate to reach out if there’s anything more we can assist with. Amy Taplin Practice Manager
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Review titled Kind welcome
Rated 5 stars out of 5
by Sheri Kane - Posted on 26 September 2024
I wanted to share that whilst waiting in reception for my appointment, each health professionals who came to call for/meet their patient, had a smile, said good morning and made conversation. The nurses who came to meet little children went down on their level and again talked directly to them (and then their carer).
Visited September 2024
Review titled Pinhoe Surgery
Replied on 03 October 2024
Thank you for your recent review on the NHS choices website in appreciation of your experience at our practice. It is always a pleasure to receive complimentary feedback and it reinforces our commitment to bring the best possible service to our patients. We have a wonderful team here and each individual gives their utmost to the care and wellbeing of their patients. We are so glad that came across to you as you sat in the waiting room. We are grateful to you for taking the time to leave your review, it can be invaluable for patients to see that we are doing our best.
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Review titled Friendly service
Rated 5 stars out of 5
by Josephine Anne KNIGHT - Posted on 01 August 2024
Just had minor surgery, was put at ease straight away. Quick and quietly done. Doctor and Nurse were brilliant. Given after care instructions. Very pleasant experience.
Visited August 2024
Review titled Pinhoe Surgery
Replied on 03 October 2024
Dear Mrs Knight, Thank you very much for your positive feedback, we really appreciate you taking the time to do so. It has also been passed onto the people directly involved in your care. Thank you once again, Mrs Amy Taplin Practice Manager
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Review titled Excellent emergency treatment
Rated 5 stars out of 5
by Elizabeth - Posted on 08 July 2024
Able to get a same day appointment with no problems or intrusive questioning. Then was seen quickly and efficiently.
Visited May 2024
Review titled Pinhoe Surgery
Replied on 03 October 2024
Dear Elizabeth, Thank you for taking the time to post your positive feedback, it really helps to boost team morale. I am glad to hear that your experience of our same day service was positive. Many thanks, Mrs Amy Taplin Practice Manager
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Review titled Brilliant Practice where they all care
Rated 5 stars out of 5
by Angela - Posted on 18 July 2024
I have been very ill for a long time and have had major surgery with three days in intensive care afterward. Since I have been in and out of hospital. I would like to thank all the everyone at Pinhoe Surgery, Receptionists, Nurses (especially the nurse who has been giving me weekly blood tests for over a year, these are now two weekly), the Community Nurses who looked after me for four month at home and especially my Doctor who had been in contact with me weekly for several months and then as and when needed. I think you are all wonderful and appreciate the care you have and are continuing to give me. Thanks again
Visited March 2024
Review titled Pinhoe Surgery
Replied on 19 May 2025
Dear Angela, Thank you so much for your heartfelt review. We are incredibly grateful for your kind words and appreciate you taking the time to share your experience with us. It’s been an honor to care for you through your recovery, and we’re so pleased to hear that the support from our team has been helpful during such a challenging time. Your feedback means a great deal to everyone at Pinhoe Surgery, and we will be sure to pass on your thanks to the receptionists, nurses, and your doctor. Although the community nurses are no longer based at Pinhoe Surgery, we will certainly pass along your appreciation to them as well. It’s always our goal to provide the best care possible, and knowing that we’ve been able to support you through your treatment and recovery is truly rewarding. We’re here for you every step of the way, and if there’s anything more we can do to assist you, please don’t hesitate to reach out. Thank you again for your kind words, and we wish you continued progress in your recovery.
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Review titled Excellent patient care
Rated 5 stars out of 5
by Claire - Posted on 07 March 2024
I have recently moved to this surgery. I had an appointment with the gp and a nurse, both were on time, extremely thorough, professional and caring. Excellent patient care.
Visited March 2024
Review titled Pinhoe Surgery
Replied on 19 May 2025
Dear Claire, Thank you so much for taking the time to share your positive experience with us. We are thrilled to hear that your recent appointment with both the GP and the nurse was so positive. We take great pride in offering professional and caring patient care, and it's wonderful to know that you felt well looked after. Your feedback is very much appreciated, and we will be sure to share it with the team. We’re so glad you’ve chosen to join our surgery, and we’re here to support you with any further care you may need. If you have any questions or need assistance in the future, please don’t hesitate to reach out. Thank you once again for your thoughtful feedback.
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Review titled Excellent GP
Rated 5 stars out of 5
by Alison R - Posted on 23 January 2024
I took my 86 mother for an examination which she was very anxious about. The GP we saw was so good with her, helpful, carefully explained everything and put her mind at rest. We couldn’t have asked for a better experience
Visited January 2024
Review titled Pinhoe Surgery
Replied on 19 May 2025
Dear Alison, Thank you so much for taking the time to leave such a kind review. We are delighted to hear that your mother felt well cared for during her examination. We understand how anxious visits to the doctor can be, so it’s wonderful to know that our GP was able to make her feel comfortable, answer all her questions, and put her mind at rest. Your feedback is greatly appreciated, and we will be sure to share it with the team. It’s always our goal to provide compassionate, thorough care to all our patients, and we are pleased that you and your mother had such a positive experience. If there’s anything further we can assist with, please don’t hesitate to get in touch. Thank you again for your kind words.
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Review titled Convenient weekend clinic
Rated 5 stars out of 5
by Anonymous - Posted on 14 October 2023
Great to take my son to a weekend flu immunisation clinic . Greeted with a smile, efficiently run so we were straight in and out. Fantastic.
Visited October 2023
Review titled Pinhoe Surgery
Replied on 01 November 2023
It's great that you took time out of your day to let us know how we did with our child flu clinic. Thank you very much for such positive comments.