Pimlico Health At The Marven Surgery
46-50 Lupus Street, Westminster, London, Greater London, SW1V 3EBContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great practice nurse
Rated 5 stars out of 5
by Ms Marina Luchesa - Posted on 24 April 2025
Today my experience with the nurse was so thorough and reassuring. Her manner is kind and patient. She listens carefully and takes time to fully answer any concerns. Thank you. She is a great asset to the practice.
Visited April 2025
Review titled Pimlico Health At The Marven Surgery
Replied on 24 April 2025
Thank you so much for your kind feedback. We are delighted to hear that your experience with our nurse was thorough and reassuring. It's wonderful to know that her kind and patient manner, as well as her attentiveness to your concerns, made a positive impression. Your comments are greatly appreciated, and we will be sure to share them with her. Kind regards, Abir Laddour Deputy Practice Manager
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Review titled Great Head nurse
Rated 5 stars out of 5
by Abraham Kallon - Posted on 28 March 2025
The nurse was very efficient and had a great bedside manner. She was knowledgeable and considerate. She performs her duties better than the old doctors even.
Visited March 2025
Review titled Pimlico Health At The Marven Surgery
Replied on 31 March 2025
Dear patient, thank you so much for your kind words. I’m delighted to hear that you had a positive experience. It’s wonderful to know that the nurse’s efficiency, knowledge, and considerate bedside manner made a difference during your care. Your feedback is greatly appreciated and will be shared with the team. Kind regards, Abir Laddour Deputy Practice Manager
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Review titled Travel vaccines made easy
Rated 5 stars out of 5
by Amanda - Posted on 08 January 2025
Completed a travel questionnaire and was contacted about which vaccines I would need and offered dates to see the nurse. She explained how she had worked out what I needed and talked to me about aftercare. Really straightforward and quick!
Visited January 2025
Review titled Pimlico Health At The Marven Surgery
Replied on 09 January 2025
Thank you for your positive feedback. We’re pleased to hear that the process of completing the travel questionnaire and arranging your vaccinations was straightforward and efficient. It’s great to know that our nurse was able to provide clear information about your required vaccines and aftercare. We appreciate your kind words and we will pass this on to the staff member. Many thanks. Abir Laddour Deputy Practice Manager
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Review titled Travel vaccines
Rated 5 stars out of 5
by Simona - Posted on 08 January 2025
I needed to book some vaccinations for an upcoming trip, and I was worried I might be too late. The process was incredibly quick and efficient from start to finish! I was able to book my appointment online for the next day and the nurse was so helpful and kind. She answered all my questions and gave me all the information I might need. Everyone in this clinic has always been wonderful, I will never thank them enough for all the help and support during this past years!
Visited January 2025
Review titled Pimlico Health At The Marven Surgery
Replied on 09 January 2025
Thank you so much for your kind words. We're thrilled to hear that the vaccination process was quick and efficient for you, and that our nurse was able to provide the support and information you needed. It's wonderful to know that you’ve had such a positive experience with us over the years. We will be sure to pass on your feedback to the team. Many thanks. Abir Laddour Deputy Practice Manager
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Review titled The Marven is outstanding
Rated 5 stars out of 5
by Charles Jeffrey - Posted on 14 February 2025
I had a medical problem last month and I have enjoyed wonderfully sympathetic and efficient service and want to thank the call handlers administration, reception, and doctors. I am very grateful for all the help and support I receive from you all. Thank you very much! Charles Jeffrey
Visited January 2025
Review titled Pimlico Health At The Marven Surgery
Replied on 14 February 2025
Dear Charles, Thank you so much for your kind words and for taking the time to share your positive experience with us. It is great to know that our team’s efforts made a difference during your time of need. I have passed your thoughtful message onto the entire team. Thank you once again, Eleanor (Practice Manager)
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Review titled Great prompts reminders and quick appointments
Rated 5 stars out of 5
by Anonymous - Posted on 08 January 2025
Reminded me of regular checks needed Appointment availability in day for followup and other items Advised on other issues Felt like a full health check. Was great.
Visited January 2025
Review titled Pimlico Health At The Marven Surgery
Replied on 09 January 2025
Thank you for your kind feedback! It's great to know that you felt the consultation was thorough and comprehensive. We appreciate you taking the time to write your feedback to us and this will be passed on to the team. Many thanks. Abir Laddour Deputy Practice Manager
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Review titled Excellent Service
Rated 5 stars out of 5
by Barbara Jeffrey - Posted on 22 January 2025
I wish to draw attention to the wonderful "Call Handlers" team at Pimlico Health at The Marven. The Administration Team are incredibly helpful and sort everything out quickly and efficiently, all the while being very friendly and personable. I can say the process has always been a pleasure with all issues resolved swiftly and professionally. Barbara Jeffrey
Visited January 2025
Review titled Pimlico Health At The Marven Surgery
Replied on 23 January 2025
Thank you for your kind feedback! We’re really pleased to hear that the Call Handlers team at Pimlico Health at The Marven has been both efficient and friendly in assisting you. It’s great to know that your experience has been smooth and that any issues were resolved quickly. We truly appreciate your positive comments! Many thanks. Kind regards, Abir Laddour Deputy Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Alice Smith - Posted on 21 December 2024
The nurse was very reassuring and made me feel relaxed when I had to come for my routine appointment. She kindly sent me some information I needed. All in all a very good practice.
Visited December 2024
Review titled Pimlico Health At The Marven Surgery
Replied on 23 December 2024
Dear Alice, Thank you for your kind words! I am glad to hear that the nurse was able to reassure you and make your appointment a positive experience. I will pass your feedback back to the staff member. Thank you for taking the time to provide us with your feedback. Many thanks Eleanor Bonas Practice Manager
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Review titled Amazing service!
Rated 5 stars out of 5
by Anonymous - Posted on 31 December 2024
I required vaccinations for a volunteer project involving travel abroad. The practice efficiently arranged this promptly and fuss-free through text messaging and gave me an appointment on New Year’s Eve. Lovely nurse administered the vaccines painlessly and provided helpful health advice regarding the destination. A truly amazing service!
Visited December 2024
Review titled Pimlico Health At The Marven Surgery
Replied on 09 January 2025
Thank you so much for your wonderful feedback! We’re thrilled to hear that the vaccination process was smooth and efficient for you, especially given the time constraints. It’s great to know that our nurse was able to make the experience as comfortable as possible and that the advice provided was helpful. We will be sure to pass on your feedback to the staff member. Many thanks, Abir Laddour Deputy Practice Manager
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Review titled Terrible Surgery and appointment system
Rated 1 star out of 5
by Anonymous - Posted on 29 November 2024
Went to arrange an appointment and had to deal with a very unhelpful and rude receptionist. She was impatient and abrupt even though the place was almost empty. Had to phone in to make an appointment which was for two weeks time. Not returning to Marven.
Visited November 2024
Review titled Pimlico Health At The Marven Surgery
Replied on 02 December 2024
Dear Patient, Thank you for sharing your feedback. I sincerely apologise for your experience at our practice. Could I kindly ask you to email your details to pimlico.marven@nhs.net? This will allow me to investigate your complaint further and address the matter with the relevant staff member. Many thanks Eleanor Bonas