Petersfield Medical Practice
25 Mill Road, Cambridge, Cambridgeshire, CB1 2ABContact details and opening times
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Reviews
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Review titled reception staff are unfriendly and unhelpful
Rated 2 stars out of 5
by Anonymous - Posted on 10 January 2025
I am frustrated by the reception staff who seem to act like they want to block access , I was asked to make a double nurse appointment by you but when I came into the practice to make it I was told I had to send yet another on line message in. I was standing in front of reception but she could not just make the appointment. I had the same thing when booking a routine smear test. I had a ridiculous farce of having to keep asking for an appointment and then being texted with one I could not make. I had to keep texting yo. If its a routine thing why can you not just phone up. I understand if its an urgent matter that you have to triage things and I would take time off work but if its routine I should be able to book a time that is convenient for me, I don't mind waiting. I also cannot understand that when you book a phone call with the GP you get about 4 hours in which they can phone you??? Why can it not be a 15-30 min window ? Its so inconvenient because I then have to take the whole morning off to wait or a phone call. I feel like you are not patient centred . The reception staff are curt and rude and unfriendly and it really puts me off coming in for healthcare because I feel I'm bothering you but I don't come in for stupid things.
Visited January 2025
Review titled Petersfield Medical Practice
Replied on 25 March 2025
I’m genuinely sorry to hear about your frustration with the reception staff and the difficulties you’ve experienced when trying to book appointments. I completely understand how inconvenient and upsetting it must have been for you. Please know that we are committed to providing patient-centred care, and your feedback is important to us. I apologise for any miscommunication or inconvenience caused by our processes. Our goal is always to make healthcare as accessible and easy as possible, and I regret that your experience did not reflect that. Regarding the online messaging system and phone call windows, I’ll make sure your concerns are looked into. Your feedback on the 15-30 minute call window is especially helpful, and I will ensure that it is discussed for future improvements. As for the reception staff, I’m truly sorry that you felt they were not as helpful or friendly as you should expect. I will address this with the team, as it’s important that everyone feels welcome and supported when they reach out for care. Please feel free to reach out directly if there’s anything more we can do to assist you or if you’d like to discuss your concerns further. Thank you Hamza Ejaz
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Review titled Patients come first?
Rated 1 star out of 5
by Anonymous - Posted on 02 October 2024
The hospital sent a letter to my GPs requesting that they issue a prescription for me. As I was going abroad the day after they received the letter I called in several times asking if the prescription could be ready that day so I could collect it from the pharmacy over the road from where I live. The hospital made this request as they knew it would be easier for me than travelling up to the hospital. Just after 5 pm the receptionist phoned me to say that the Dr had said because it was a hospital letter I had to go to the hospital pharmacy. At that time I had no chance of getting the prescription. I voiced my concern and 60 seconds later a Dr phoned me to say I could collect the prescription from the local pharmacy but he was only prescribing 1/2 the medication! No apology. I collected my medication and went home and applied to change GPs. I will collect my other half of the prescription from my new GP practice. In the interests of fairness I should say I have had absolutely first class treatment from Dr A (not allowed to use names in a review). She really cares about patients.
Visited October 2024
Review titled Petersfield Medical Practice
Replied on 08 October 2024
Thank you for sharing your experience. It’s understandable that you felt frustrated, given the timing and the need to collect your medication before traveling. It sounds like the communication around the prescription process could have been clearer, especially considering the hospital's intent to make things more convenient for you. It’s reassuring to hear that you’ve received first-class care from Dr. A. Positive experiences like these do highlight the importance of compassionate healthcare professionals who go the extra mile. I hope your new GP practice meets your expectations and provides the seamless support you need. Thank you again for sharing this, and best wishes for smooth experiences in the future.
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Review titled Caring and proactive
Rated 5 stars out of 5
by Anonymous - Posted on 18 July 2024
I have recently had a condition which the GP quickly recognised needed urgent care, resulting in a rapid appointment and tests, and then hospitalisation. I am so grateful for this and for the proactive and caring communications since - the surgery always seems to be well on top of my needs.
Visited July 2024
Review titled Petersfield Medical Practice
Replied on 08 October 2024
It’s so reassuring to hear that your GP responded quickly and efficiently when you needed urgent care, resulting in the right tests and prompt hospitalisation. Proactive and caring communication makes such a difference, especially during times of uncertainty, and it’s wonderful that the surgery has been attentive to your needs throughout. Thank you again for sharing this, and I wish you the very best in your continued recovery!
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Review titled Overall good practice
Rated 4 stars out of 5
by Anonymous - Posted on 16 May 2024
With the introduction of the new online system it has been straightforward to contact the gp with our medical problems however it seems the practice doesn’t like to take any initiative. I once had a splinter in my throat and they told me they don’t have the specialist equipment to deal with it and told me to go to A&E, for just a splinter! The urgent treatment centre gp was able to remove it with tweezers in less than two minutes. I contacted them today about a rash on my baby’s cheek and got called to the practice immediately (so far so good) but the doctor took my baby’s temparature and said it was too high and we should go to hospital. They didn’t comment on the rash and repeated the guidance. By this time I was wearing my heavily clothed baby for a while in a sling and they were likely to be overheated a bit but the doctor dismissed it and said they don’t have thermometer suitable for such young babies so his fever might even be higher than what they measured so I need to go to hospital. I came back home, allowed him to cool down for a few minutes and took his temp again with two different types of thermometers and he was perfectly fine (36.6 C) except for the rash on his cheek on which the doctor made no comment at all. Another time it took them almost three weeks to take my husband seriously who then spent a week in the hospital with pneumonia. They are very responsive initially but then do not want to do anytging helpful.
Visited May 2024
Review titled Petersfield Medical Practice
Replied on 08 October 2024
Thank you for sharing your experiences. It sounds like you’ve encountered some frustrating situations, especially when timely and attentive care was needed. While it’s encouraging that the new online system has made initial contact with the GP easier, it’s understandable that you’d feel let down by the lack of thorough follow-up and initiative in addressing concerns beyond the initial response. The splinter situation and the handling of your baby’s rash and temperature could certainly have been managed with a bit more attention to detail, especially given how stressful it can be when urgent matters arise. It’s also concerning that your husband’s situation was not taken seriously enough initially. Consistent, proactive care is so important, and I can see why you’d feel disappointed. Thank you I appreciate your sharing your experiences. It seems like you've faced some frustrating situations, especially when you needed timely and attentive care. While it's good that the new online system has made initial contact with the GP easier, it's disappointing that there was a lack of thorough follow-up and initiative in addressing concerns beyond the initial response. The handling of the splinter situation, your baby's rash and temperature, and your husband's situation could have been better. It's concerning that these urgent matters were not managed with the attention they deserved. Consistent, proactive care is crucial, and it's clear why you feel let down. Thank you for sharing this feedback. It underscores the importance of clear, comprehensive care throughout the entire process. I hope your future experiences with the practice meet your expectations, and that you and your family receive the attentive support you need. for sharing this feedback, as it highlights the importance of clear, comprehensive care throughout the entire process. I hope your future experiences with the practice are more in line with your expectations and that you and your family receive the attentive support you need.
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Review titled Treated me like a real person
Rated 5 stars out of 5
by Jean - Posted on 05 May 2024
I have just joined this practice and for the first time in several years I have a practice which treats me like person and not a problem. Everyone has been efficient and welcoming, with quick feedback on test results, prompt offering of an annual check up and the spring Covid injection. I am sorry others have had negative experiences and really felt I needed to offer and alternative view. Thank you for being so welcoming and caring.
Visited May 2024
Review titled Petersfield Medical Practice
Replied on 08 October 2024
Thank you for sharing your positive experience with the practice. It’s heartening to hear that you’ve been treated with care and respect, and that the team has been efficient in providing timely feedback and offering necessary services. It’s lovely to know that you feel valued as a person and not just as a case to manage. Your perspective is important, especially as it reflects the dedication and professionalism of the staff. Thank you for taking the time to offer this encouraging view, and I hope you continue to receive the same excellent care moving forward. Thank you for sharing your positive experience with our practice. It's heartening to hear that you've been treated with care and respect, and that the team has been efficient in providing timely feedback and offering necessary services. It's lovely to know that you feel valued as a person and not just as a case to manage. Your perspective is important, especially as it reflects the dedication and professionalism of the staff. Thank you for taking the time to offer this encouraging view, and I hope you continue to receive the same excellent care moving forward.
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Review titled Pathetic
Rated 1 star out of 5
by Anonymous - Posted on 03 April 2024
Rude and curt. Told that I cannot be seen unless I'm having a heart attack. I'm in the last stages of my pregnancy and needed some urgent care. But it seems my child might be in college by the time I can get an appointment here. What's the point of a GP if you can never see a doctor!
Visited April 2024
Review titled Petersfield Medical Practice
Replied on 05 April 2024
I'm truly sorry to hear about your frustrating experience. It's unacceptable to be dismissed when you're seeking urgent care, especially during such a crucial time. Your concerns are entirely valid, and I understand how distressing it must be to feel overlooked in such circumstances. I would recommend reaching out to the practice manager(myself) or seeking alternative medical assistance promptly. Your health and the well-being of your baby are of utmost importance, and you deserve timely and compassionate care. If there's anything I can assist you with or if you need further guidance, please don't hesitate to let me know. Wishing you a swift resolution and the best possible care moving forward. Regards, Hamza Ejaz
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Review titled Great experience
Rated 5 stars out of 5
by Anonymous - Posted on 15 September 2023
Another great experience from Petersfield Surgery from booking via the accutriage to getting an appointment. Flexible, caring and knowledgeable approach from reception team to GP. Highly recommend.
Visited September 2023
Review titled Petersfield Medical Practice
Replied on 18 September 2023
Thank you for sharing your positive experience with Petersfield Surgery! We're delighted to hear that you had such a great experience from start to finish. Our team takes pride in providing flexible, caring, and knowledgeable care to our patients. Your recommendation means a lot to us, and we're here to continue providing you with the highest level of healthcare. If you ever need assistance or have any questions in the future, don't hesitate to reach out. Your health and well-being are our top priorities. Thank you again for choosing Petersfield Surgery for your healthcare needs! Hamza Ejaz
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Review titled What a wonderful practice!
Rated 5 stars out of 5
by Sarah P - Posted on 16 August 2023
Had my first appointment at Petersfield today. The team there are fantastic, remain astonishingly good humoured, helpful and friendly. NHS at its best. Cannot fault.
Visited August 2023
Review titled Petersfield Medical Practice
Replied on 18 August 2023
Thank you so much for sharing your experience at Petersfield! We're thrilled that your first appointment went so well and that you found the team fantastic, good-humoured, helpful, and friendly. It's heartening to know that the NHS delivers its best through dedicated individuals like those at Petersfield. If you have any more appointments or interactions in the future, we're here to ensure your continued positive experience. Your kind words mean a lot to us!