Peter Street Surgery
Peter Street, Dover, CT16 1EFContact details and opening times
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Reviews
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Review titled An extremely long wait for a doctor appointment
Rated 2 stars out of 5
by Dennis Burdett - Posted on 28 April 2025
On Wednesday 12th March I had a phone consultation with a lady doctor (I can provide her name if necessary) concerning my Umbilical Hernia, I explained that I've had this for many years but during the last few months it had dramatically increased in size and I was becoming very concerned about it, particularly the risk of strangulation, which I know from the NHS website is a medical emergency and as I live alone was most concerning, we discussed things for some time, she was very helpful and understanding and said she would refer me for a scan. Wednesday 9th April (four weeks after first consultation) Ultra Sound Scan at the surgery, Tuesday 22nd April (six weeks after first consultation) phoned for results of scan, the receptionist looked them up and advised me that I needed to make an appointment with a doctor and advised me that the next available appointment was Tuesday 3rd June (six weeks away) she also said I could phone occasionally to see if there were any cancellations which may enable me to have an earlier appointment. This means it would be twelve weeks since the original phone consultation, I do not consider that this is an acceptable wait for what is a potentially serious condition. I have no complaints about all staff involved and treatment I received, it appears to me that the system is not fit for purpose. I fully appreciate the extreme stress the NHS is under but even once I have had an appointment there will no doubt be further delays before I receive the necessary treatment, probably surgery
Visited March 2025
Review titled Peter Street Surgery
Replied on 30 April 2025
Dear Mr Burdett Thank you for bringing your concerns to our attention - this has been under review and we hope you are happy with the outcome - we appreciate the time taken to feed this back to us. Many thanks Buckland Medical Practice
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Review titled Rarely could get help that i need
Rated 1 star out of 5
by Anonymous - Posted on 22 February 2025
#Im very disapointed how Peter street surgery treats their patients. I have several examples of myself and my daughters experience over there. Furstly they dont know which medicine to use. I felt like a lab rat who has to try all possible medicine to find the correct one. Then the process to get to see a nurse or a doctor is time taking and often i have to take time off work to see a doctor. Once you got through all that and finally can go to pharmacy to pick up your medicine, turns out the nurse forgot to send the prescription to the pharmacy. My daughter has problems with her ears from very young age. She has pierced ear drum, slightly lost her hearing because of that. The specialist in hospital said that it is impirtant to keep the ear dry and as soon as there is infection to get antibiotics. She had an infection and discharge from that ear, took her to see a nurse. Nurse looked and said she cant see anything and that is only wax coming out. I was shoched! After explaining that she has pierced ear drum and she is on a waiting list for surgery, nurse took another look and said - yes maybe i can see something.... really? Should this person be alowed to work in a surgery as a nurse? Antibiotics that she prescribed were long gone out of stock from all pharmacies. They are not doing them anymore aparently. And i couldnt get anything similar either. Felt so dissapointed and helpless. As I mentioned I rarely get the help what I need there and I have been a patient there around 10 years. I guess its time to change the surgery. I would definetly not recomend this surgery to anyone. There is only one decent doctor but to see her waiting lists are long.
Visited February 2025
Review titled Peter Street Surgery
Replied on 24 February 2025
Dear Patient - Thank you for your feedback - we are sorry to hear this experience and can understand the frustration - please be assured we take all complaints against the Practice very seriously. Your comments have been passed to the Practice Management Team for review and will also be fed back to the Team. Kind Regards Buckland Medical Practice