Penshurst Gardens Surgery
39 Penshurst Gardens, Edgware, Middlesex, HA8 9TNContact details and opening times
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Reviews
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Review titled Asthma Review
Rated 3 stars out of 5
by Laurence Freeman - Posted on 05 June 2023
Appointment made and on time. Advice given and follow up to be arranged. Computer system may need sorting as 5 days later requested to make an appointment as "I hadn't been reviewed in the last two years".
Visited May 2023
Review titled Penshurst Gardens Surgery
Replied on 08 June 2023
Dear Laurence Freeman, Thank you for your feedback. You're spot on about our computer system. It appears that an automated reminder text was sent erroneously for your annual asthma review. Underscores computers make errors too and cannot replace the checking behaviours of humans! We are looking into our computer recall system to avoid unnecessary duplication of work and appreciate you bringing this to our attention. With kindest regards from the Penshurst Management Team.