Penkridge Medical Practice - Ratings and reviews
Reviews
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 30 April 2024
Phoned this morning got a call back within 15mins offered appt with nurse practitioner 45 mins later. Problem sorted. Nurse practitioner was friendly professional and reassuring very impressed with whole experience
Visited April 2024
Penkridge Medical Practice has not yet replied.
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Review titled Phone service is terrible
Rated 3 stars out of 5
by Anonymous - Posted on 20 March 2024
The phone system is terrible. They clearly need more staff on the phones. Ringing in the evening when you would expect it to be quiter and the hold time was 50 odd minutes. Worst GP surgery I've ever dealt with trying to get an appointment, but to be fair the appointments I have got all the staff and doctors have been great.
Visited March 2024
Penkridge Medical Practice has not yet replied.
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Review titled Showing compassion and support
Rated 5 stars out of 5
by Anonymous - Posted on 21 July 2023
After a recent period of illness in hospital, I was contacted by the Practice (without even requesting an appointment) after being discharged. This form of support shows how much the Practice aims to look after its patients to ensure that they are well supported.
Visited July 2023
Review titled Penkridge Medical Practice
Replied on 24 July 2023
Dear Patient Thank you for your positive feedback. We appreciate that you have taken the time to post this and will share it with staff. We hope you are now feeling better. Amanda Page Business Partner
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Review titled Poor practice
Rated 1 star out of 5
by Anonymous - Posted on 13 April 2022
Rang 8.00am for appointment as treatment /medication had run out the doctor who prescribed them told me to ring once course had finished. I was fourth in queue but told doctor was off for two weeks and no one else available, ring back at 12.oo may be someone then. Rang at 12.01 third in queue, at 12.08 told nothing available, ring another day. I'm now in limbo because of ineptitude from front staff giving out pre arranged cover themselves answers,its like a pantomime different actors same script, did i get sorted oh no I didnt
Visited April 2022
Review titled Penkridge Medical Practice
Replied on 21 April 2022
Dear patient, Thank you for your feedback. At present we are still working to NHS Covid restriction guidelines and only able to book the majority of appointments on the day. We do recognise that phone lines are extremely busy and have implemented other ways in which patients can contact us. If you have Patient Access we do have a number of appointments released at 8pm every evening which patients can book directly into. If you do not have access to this service please call the Reception team who will be happy to help with this. We also have the option for patients to submit a form online via our website, if you select the tab 'consult with your doctor online' there will be a variety of sub heading that you can choose which may relate to your issue. If none are suitable please select 'General Health Query'. We hope that this information will be useful. Penkridge Medical Practice
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Review titled Appointment
Rated 1 star out of 5
by Frustrated from Penkridge - Posted on 18 April 2022
How can you make an appointment to see a doctor. When you "can" get through on the phone they tell you to call at 08.00 or 13.00hrs, good luck with that, and I am unable call call at these time due to work restrictions, they then point you in the direction of the app and appointments are available at 20.00hrs. Over two weeks there have been no appointment available on the app. So, tell me, How do I get to see a doctor?
Visited April 2022
Review titled Penkridge Medical Practice
Replied on 21 April 2022
Dear patient, Thank you for your feedback, we are sorry that you are having issues making an appointment. I have checked with regards to the Patient Access appointments and it seems that these do get booked extremely quickly however they are available at 8pm every evening. We are understand the frustration with regards to the availability of appointments however we are still working to Covid restrictions and are only able to book the majority of appointments on the day. We do have the option for patients to complete an online form which can be found on our website under 'consult with your doctor online'. There are a range of sub headings which may relate to your issue however if you are struggling to find an appropriate one please choose 'General Health Query'. The Reception Team do also have access to a number of 'extended access' appointments which can be with GP's at alternative Practices within the local area during the evening. I will speak to the team to ensure that these are being offered. We hope that you find this information useful. Penkridge Medical Practice