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Penistone Group PMS Practice - Ratings and reviews

Reviews

Displaying 1 to 6 of 6

  1. Review titled Poor pharmacy service

    Rated 2 stars out of 5

    by Anonymous - Posted on 09 April 2024

    I have previously been unimpressed with the way I have been treated by pharmacy staff. When I asked if the buzzer worked as no-one seemed to be responding, I was told “if it worked, we’d never get anything done”. When I asked how service users were supposed to alert staff they were waiting if it doesn’t work, I was told “just shout”. Also, I am offended by being continually asked “what’s your exemption” when collecting medication. I don’t have one, I pay for my prescriptions. On this occasion, I checked my Patient Access account this morning and saw that my medication order had been approved by the GP and was ready to collect. I went to the practice pharmacy and was told to come back tomorrow. I said I had had a notification that it was approved and ready for collection (I have a screen shot of this) and was told “no, you’ve had a notification that we’ve accepted it for processing”. I repeated what is shown on my Patient Access account and the assistant shook her head all the time I was speaking and started to tell me what, in her opinion, I had actually seen. I told her I work in the NHS (I am an Information Governance Manager/ Data Protection Officer) and I understand how shared access systems work, and I have proof of what I saw. I was told it wasn’t ready. I asked for a emergency prescription for two items: I need to visit again for these later and again for the remaining items tomorrow, so three visits in all.

    Visited April 2024

    Report as unsuitable

    Penistone Group PMS Practice has not yet replied.

  2. Review titled Exceptional service

    Rated 5 stars out of 5

    by Anonymous - Posted on 22 November 2023

    I felt it appropriate to write about the service me and my family have received today as GP's get very bad press. However, I have contacted the surgery today and the service has been professional, caring and so efficient. I would like to thank you for the care and compassion showed and the fast turn around which has made a real difference to me and my husband. many thanks again

    Visited November 2023

    Report as unsuitable

    Penistone Group PMS Practice has not yet replied.

  3. Review titled Telephone review

    Rated 4 stars out of 5

    by Anonymous - Posted on 26 October 2023

    Not up to the usual standard of yearly medical review looked like time was an issue and only touched on parts of medication and problems.

    Visited October 2023

    Report as unsuitable

    Penistone Group PMS Practice has not yet replied.

  4. Review titled Poor attitude

    Rated 2 stars out of 5

    by Christopher Smith - Posted on 05 July 2023

    My Mother was registered as temporary patient. I had two appointments made the latter specifically for a female doctor. The 2nd appointment cancelled with no contact. Very difficult to get my disabled mother to surgery so very inconvenient to say the least!!!!!!

    Visited July 2023

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    Review titled Penistone Group PMS Practice

    Replied on 07 July 2023

    Dear Christopher Smith, you were sent a Text message to your mobile telephone on 26/6/23 cancelling your mothers appointment as she had been seen that day by the urgent care GP. We received confirmation that the message had been received.

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  5. Review titled Attitude

    Rated 1 star out of 5

    by Anonymous - Posted on 24 April 2023

    Rang reciption was told I rang emergency even though pressing 3 is for reception. So i was cut off mid sentence to be told that. When I asked to speak to reciption instead told I already was? Was rushed to speak, she wouldnt let me explain my situation, its an important mental health issue, incredibly rude and condesending

    Visited April 2023

    Report as unsuitable

    Penistone Group PMS Practice has not yet replied.

  6. Review titled Brilliant practice

    Rated 5 stars out of 5

    by Anonymous - Posted on 25 January 2023

    Little boy has been brewing an ear infection over a few days and been off it at nursery today so gave them a call at 5.15pm hoping for a telephone appointment tomorrow. By 6pm we had done a telephone consultation, we had been to the practice for a face to face, had a script sent to the local pharmacy, picked up the treatment and were back home in front of the TV. How amazing is that! They’ve been nothing but brilliant ever since we registered there 5 years ago and have been fantastic through the pandemic, couldn’t wish for better. Everyone from the receptionist to the GP to the pharmacy are awesome. Can’t thank them enough.

    Visited January 2023

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    Penistone Group PMS Practice has not yet replied.