Peak & Dales Medical Partnership - Ratings and reviews
Reviews
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Review titled Unsutiable for purpose
Rated 1 star out of 5
by Anonymous - Posted on 06 February 2024
Tried at 8.45 am to get an appointment today and told all gone. Was offered a call by a nurse from Tideswell. Asked for an appointment another day. Not something that can be done. Like many others I will soldier on and have not to bother until my condition becomes critical and the emergency services take over Which seems what they are quite happy to accept. Hopeless. So few qualified doctors are now available the system has crashed. I would love to know the figures per qualified doctor to patient numbers now to 10 years ago. I would rather return to the days when able to wait in morning and afternoon surgery as doctors came available There were always 4 on duty and you new that you would be seen! Forget the niceties that doctors actually knew you and would actually pro actively come out if you were unable to get in. Happy days when patients were cherished! I doubt there is ever now 4 on duty seeing patients What there is now are managers and other staff to run the 'business' The funds previously went to the 'main event' paying the GPs We have never paid more for healthcare in this country and it has never been so bad Unfortunately it appears to live in another world totally concerned by the distance it has put between itself and the patient.
Visited February 2024
Peak & Dales Medical Partnership has not yet replied.
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Review titled Caring
Rated 3 stars out of 5
by Anonymous - Posted on 04 August 2023
This morning I rang for an appointment. After waiting a good while I got through and asked to see a doctor. I was told there were no appointments today. Earliest would be Monday. At this point I hadn’t told the person on the phone anything about what was wrong with me. When I pointed this out she said ‘it doesn’t matter what’s wrong with you there’s still no appointments’ I reflected for a few seconds and ended the call. I’m sure that not everyone taking these calls is so dismissive and uncaring, but I suspect this lady talks to everyone like this each and every day. For all she knows I might be at deaths door, but I suspect she doesn’t care. She certainly gave that impression.
Visited August 2023
Review titled Peak & Dales Medical Partnership
Replied on 04 August 2023
Thank you for leaving this review. It is very good to have feedback that we can build upon for future training. I am very sorry you have had this experience today. There was a number of appointments available today, we are seeing a high demand at the moment. We unfortunately were a clinician down today as her child had an accident and is in hospital. We did also have less than normal people on telephones today, due to a funeral. We also had staff at a funeral yesterday. This however, is no excuse for response you were given. If you could please contact me directly I can listen to the call and see who advised you of this so I can offer more training and better signposting. It is always important to ascertain the nature of the call. My direct email is kerry.martin2@nhs.net
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Review titled Excellent Advanced Nurse Practitioner
Rated 5 stars out of 5
by John from Matlock - Posted on 19 June 2022
I had an urgent Saturday morning appointment. The ANP I saw was friendly, knowledgeable and reassuring. I received exactly the information and next steps I required. Many thanks!
Visited June 2022
Review titled Peak & Dales Medical Partnership
Replied on 13 June 2023
Dear John, Apologies for the late response to this review. Thank you very much for taking the time to feedback and I will pass this on. Feedback like this really inspires the team that work so hard. Kerry Martin Business Manager
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Review titled Flawed patient process
Rated 3 stars out of 5
by Robert Keeble - Posted on 05 May 2022
Called repeatedly on a Tuesday until through to reception mid-afternoon. Told I'd receive a call back that day. Thursday morning still no call, so I will visit surgery in person later today, once it opens. The "system" is flawed. Must do better.
Visited May 2022
Review titled Peak & Dales Medical Partnership
Replied on 13 June 2023
Dear Robert, I apologise for the long delay in this response, I have only just gained access to this site to be able to respond. There was a sytem error with the telephone lines, that we tried to resolve over a long period. This proved very difficult. We came to the decision to move suppliers to a cloud based system. We now have much more control and we are not seeing long waiting times or delays in answering. We now have a number of new staff in the practice, with a more robust training package. I do hope that experiences now are much better than you received on this occasion. Thank you for leaving this review Kerry Martin Business Manager