Pathfields Practice - Plympton Health Centre (Main Site)
Mudge Way, Plymouth, PL7 1ADContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Pathfields Practice - Plympton Health Centre (Main Site).
Reviews
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Review titled Cannot make a routine appointment
Rated 1 star out of 5
by Anonymous - Posted on 15 January 2024
Once again I have been unable to make a routine appointment. I have been trying to make this appointment for 8 weeks now. econsult was again cut off by 8.09 which was the first chance of the day I had to get to a pc. 30th in queue when phoned them (after 5 mins of answer phone message and button pushing) then line went dead while in queue. Awful service.
Visited January 2024
Review titled Pathfields Practice - Plympton Health Centre (Main Site)
Replied on 17 May 2024
Dear Patient, Apologies for the delay in responding to your review, unfortunately we have had technical difficulties with seeing our reviews. We are very sorry to hear that you are not happy with your experience with the surgery. We take all feedback both positive and negative very seriously and we encourage you to contact the surgery directly to try resolve these issues. Kind regards, Pathfields Medical Group
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Review titled Listened well and valued time
Rated 5 stars out of 5
by Anonymous - Posted on 11 September 2023
The doctor was amazing at listening to my concerns about my child and took the time to investigate and make a plan for the next steps. Listened, understanding and put patients first over time factors. Highly reccomend!
Visited September 2023
Review titled Pathfields Practice - Plympton Health Centre (Main Site)
Replied on 13 September 2023
I am delighted to hear that you had a positive experience with the surgery and thank you taking the time to review our Practice. I will pass this on to all staff. Kind regards, Mia Snell Admin Team Leader Pathfields Medical Group
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Review titled Very helpful
Rated 5 stars out of 5
by Jean J D - Posted on 20 June 2023
Daughter rang l just dont, concerned a dr rung me straight away and made a very quick appointment. Went down and a lovely young doctor sorted me and see him in 2 weeks. Was very kind, it was quite serious but couldnt have been dealt with any quicker or better.very understanding
Visited June 2023
Review titled Pathfields Practice - Plympton Health Centre (Main Site)
Replied on 07 July 2023
I am delighted to hear that you had a positive experience with the surgery and thank you taking the time to review our Practice. I will pass this on to all staff. Kind regards, Mia Snell Admin Team Leader Pathfields Medical Group
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Review titled Absolutely 5 star service
Rated 5 stars out of 5
by Gary - Posted on 17 June 2023
I contacted the surgery by phone and instead of waiting in the queue I opted to use the call back when I got to my position which was so much better and the receptionist was brilliant and I got to go and see the dr the same morning and his level of care and his way he dealt with my issue was amazing so well done Mudgeway for a trouble free experience
Visited June 2023
Review titled Pathfields Practice - Plympton Health Centre (Main Site)
Replied on 07 July 2023
I am delighted to hear that you had a positive experience with the surgery and thank you taking the time to review our Practice. I will pass this on to all staff. Kind regards, Mia Snell Admin Team Leader Pathfields Medical Group
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Review titled Poor service
Rated 2 stars out of 5
by Anonymous - Posted on 18 May 2023
Phoned by practice but on answering the call could not hear anyone this was the case on afew calls was not expecting a call so tryed to see if my phone was having a problem which it wasent so dialed the number to be in contact with surgery to be put in a queue went down said queue after 30mins to be 1 in queue only to wait another 45mins and not get an answer soon relised this phone was not being answered this is not the first time this has occured
Visited May 2023
Review titled Pathfields Practice - Plympton Health Centre (Main Site)
Replied on 24 May 2023
Dear Patient, I do apologise that you have had issues getting in contact and with the calls you have been receiving from us. I encourage you to contact us directly so that we can investigate this on our telephone system. Kind regards, Mia Snell Admin Team Leader