Partners in Health, Pavilion Family Drs - Ratings and reviews
Reviews
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Review titled Great Doctor for difficult toddler
Rated 4 stars out of 5
by Clara Pablo - Posted on 12 March 2024
My toddlers previous experiences have been unpleasant and upsetting. He is generally scared of the doctors. Today the duty doctor was calm, quiet and reassuring and listened to me as a parent. Best experience he could have had, the only doctor visit where he hasn’t been hysterically crying.
Visited March 2024
Partners in Health, Pavilion Family Drs has not yet replied.
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Review titled Customer service needs improved
Rated 3 stars out of 5
by Anonymous - Posted on 26 June 2023
Most miserable receptionist today, all i got was a hello pavillion docters. What happened to ' how may i help you? ' and then extremely flat voice through out the whole conversation. I understand how stressful a job can be, we are all in the same boat but when your ringing a service because you need help or advice you shouldnt be met with someone on the other side of the phone who sounds likes they couldnt careless esp when the person ringing was nothing but polite. Receptionists are front of house and they are the first port of call who set the standard and reputation for a docters surgery and by that receptionist on the phone they are certainly not giving a good impression.
Visited June 2023
Partners in Health, Pavilion Family Drs has not yet replied.
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Review titled Caring GP
Rated 5 stars out of 5
by Anonymous - Posted on 31 May 2023
I felt listened to and involved in the treatment plan. GP apologised for the wait for a review. Such a shame this GP is leaving.
Visited May 2023
Partners in Health, Pavilion Family Drs has not yet replied.
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Review titled Brilliant Surgery
Rated 5 stars out of 5
by Anonymous - Posted on 28 April 2023
As a family we have been with this GP surgery for around 4 years unfortunately we have definitely been more than average users due to multiple illnesses between us all. I can honestly say I’ve never had a bad experience. Sometimes the wait time to answer the phone is longer than I would like but they always do answer. The receptionists are always friendly and do what they can in what must be an extremely challenging role. Triage have always called back in a timely manner and given good advice or offered a same day appointment when it’s been needed. The wait for routine appointments can be a bit long but routine appointments have always been really thorough and addressed the presenting need.I have also used the online form and had a quick response. As well as the nurses and drs I have also had telephone appointments with the pharmacist which have been helpful. Just an example which is not unfamiliar to me, recently I phoned the surgery, I was number 3 in the queue, took around 5 minutes to get through, I requested a call back from the triage nurse for some advice about an illness for my child, triage called within an hour and a face to face appointment was made for the same day. I am baffled by some other reviews I have seen as it couldn’t be further from my many experiences. Wouldn’t hesitate to recommend the surgery. ! Thank you to all the staff that work there :-)
Visited April 2023
Review titled Partners in Health, Pavilion Family Drs
Replied on 28 April 2023
Dear Patient, thank you very much for your feedback which has been shared with our Practice team. Your kind and supportive comments are very much appreciated. J Rudd, Practice Manager.
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Review titled Listen to my needs
Rated 5 stars out of 5
by Anonymous - Posted on 30 September 2022
I have always found the practice good for me especially the last couple of months when my health hasn't been great. The doctor was very thorough and informative and she gave me lots of information I didn't know about.
Visited September 2022
Partners in Health, Pavilion Family Drs has not yet replied.
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Review titled Do not provide an adequate service
Rated 1 star out of 5
by Anonymous - Posted on 16 June 2022
Inconsistent service, no available appointments, lack of humanity. Staff demonstrate little interest in personal situations and stick to pre written script. Yes, I clapped for the NHS during the pandemic - those on the frontline did an absolutely fantastic job. This surgery is shambolic, I worked in the NHS for 26 years and have never felt such despair for what used to be held in high esteem by the rest of the world. To be honest, you're probably better off with a GP than registering here. Promised call back never materialises.
Visited June 2022
Review titled Partners in Health, Pavilion Family Drs
Replied on 20 June 2022
Dear Anonymous Thank you for your feedback. I am sorry to learn that you have been unhappy with the service you have received from the Practice. I would value the opportunity to investigate your concerns and would be grateful if you could contact me and provide your own contact details to enable me to commence such investigations. Kind regards Practice Manager