Parkway Medical Group
Chapel House Primary Care Centre, Hillhead Parkway, Newcastle Upon Tyne, Tyne and Wear, NE5 1LJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Quality Care
Rated 5 stars out of 5
by Isobel Corby - Posted on 09 April 2025
I've been with the practice for 20 years and seen lots of changes. I just wanted to say that the current partners are safe hands to steer this practice. I recently needed some moles removed and it was completed on site by one of the partners. He had actually noticed these when examining me for a breathing issue. 3 weeks later the removal was scheduled and completed in 20 minutes. Fantastic service. I have ongoing mental health issues. My preferred gp, who I can also access easily using nhs app for an appointment has been brilliant, holding my hand through some challenging times and allowing me to have consistent mental health support. In times of great pressure and criticism of GP services, I highly recommend Parkway Medical.
Visited April 2025
Parkway Medical Group has not yet replied.
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Review titled Parkway Medical Practice
Rated 5 stars out of 5
by Rosalie Marwood - Posted on 04 April 2025
Today I attended Parkway Medical Practice. My appointment was with a GP whom I found to be an excellent physician, he actively listened to me, heard what I was saying and also what I was not saying. I totally trust both his knowledge, and professionalism. My contact with all staff at the practice has been outstanding.
Visited April 2025
Parkway Medical Group has not yet replied.
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Review titled Outstanding Service
Rated 5 stars out of 5
by Anonymous - Posted on 04 April 2025
Since joining this surgery after relocating to Chapel House it has been such a positive experience. Once I joined I received a lovely telephone call from the Pharmacy Technician who had observed that my medication’s were all dispensed at different times meaning several trips to the pharmacy. Within a day she kindly sorted it all out so that I could order all my meds at the same time. This will make my life much easier. Only a week after joining I required an appointment due to a difficult experience I suffered which caused horrendous anxiety for myself. I telephone the surgery at 8.30am and was number 32 in the queue. I was not expecting to get an appointment, to my surprise I was given an appointment for the same day. I was really impressed with this level of service I received. I was seen by a lovely lady doctor who sat with me and listened and showed great empathy towards my situation. The doctor explained fully about how I was feeling and explained I was just overwhelmed and anxious due to circumstances beyond my control. I must have been in there for at least 30 minutes , at the end of my consultation she kindly asked if I was a hugger to which I certainly am and she gave me such a warm and comforting hug. I came away and felt completely in awe of the service I received. Thank you so much to those involved in my care. It means more than you will ever know.
Visited April 2025
Parkway Medical Group has not yet replied.
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Review titled Amazing clinical and none clinical staff
Rated 5 stars out of 5
by Anonymous - Posted on 09 April 2025
I attend regularly for my 10month old son. Often have worries any first time parent has around their health and wellbeing. From reception calm kind calls to GPS interactions the whole service has been lovely. Makes me feel safe as a parent thay my son is cared for and that it isn't just a job for them. I feel they take my concerns seriously and also offer carer support if and when needed. Just a kind bunch who really care for people.
Visited April 2025
Parkway Medical Group has not yet replied.
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Review titled First class patient focus
Rated 5 stars out of 5
by Mr Elleson Moore - Posted on 04 April 2025
During examination for an issue a second unrelated issue was spotted and reacted to.Given the current high demand and scarce resource in healthcare this showed first class patient care. It also shows that using every avenue to deploy medical skills Parkway have saved central NHS resource Well Done Parkway !
Visited March 2025
Parkway Medical Group has not yet replied.