Parkside Medical Centre - Ratings and reviews
Reviews
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Review titled Bad Experience
Rated 2 stars out of 5
by Zyrine - Posted on 03 April 2024
Working in NHS is exhausting, I understand the pressure coz I also is part of the team. However, it doesn’t give anyone an acceptable reason to treat anyone badly. My partner called today asking for help regarding his weight management problem. But, he felt judged and disrespected by who we believe is the receptionist! She did not introduced herself properly which is a standard phone etiquette. She sounds unwelcoming and unhelpful! The woman even replied on his query with “that is not my problem”. How dare she?! The fact that we called GPs because we need help and not to find someone to take over our problem or worst judge us! I hope she realised the effect of her actions on someone’s mental health. And, fyi, my partner is trying his best to fight the effect of the weight management problem on his mental health. So, I hope we need to be careful with our words and tone. Also, I hope the team will take action on this. Attitude plays a great part of quality care in which I believe your team is serious about. Thank you.
Visited April 2024
Review titled Parkside Medical Centre
Replied on 03 April 2024
I'm truly sorry to hear about your partner's negative experience with the receptionist at our practice . It's incredibly important for everyone in healthcare, regardless of their role, to treat patients with respect, empathy, and professionalism. No one should feel judged or disrespected when seeking help for their health concerns and in this case It's crucial for receptionist to be mindful of their words and tone, as they can have a significant impact on patients' well-being. I will discuss this in our admin meeting to ensure this is directly addressed. I am sincerely sorry this was your experience. If you would like to discuss this further please do contact the surgery to speak with me. Practice Manager Parkside Medical Centre
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Review titled Great Team and information
Rated 5 stars out of 5
by Anonymous - Posted on 16 April 2024
I have been going to Parkside over the last 2 months to review my blood pressure as I have had high blood pressue due to work stress. When you go on site you are met by the most friendly reception team even the manager will say hello to you as you wait for your appointment. I have been given solid advice on how to manage my blood pressure with medicine and holistic view as I didn’t want to just rely on medication. I felt listened to and welcomed. When your at the practice there is great information from lifestyle leaflets and a board called social prescribing which has so much information that can help with things like benefits.
Visited March 2024
Review titled Parkside Medical Centre
Replied on 22 April 2024
Thank you for taking the time to share your experience at Parkside Medical Centre We're truly delighted to hear that you felt welcomed and listened to during your visits. Our reception team, along with our manager, strive to create a warm and friendly atmosphere for every patient, and it brings us immense joy to know that you felt this firsthand. The availability of resources such as lifestyle leaflets and our social prescribing board is something we're proud to offer. We're passionate about empowering our patients with information and support beyond the clinic walls, and it's wonderful to hear that you found value in these resources. Once again, thank you for your feedback., and we look forward to seeing you at Parkside Medical Centre again soon
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Review titled Very happy with the practice
Rated 4 stars out of 5
by Anonymous - Posted on 21 December 2023
Very professional doctor, with a team very helpful and friendly staff. Can't ask for more. Thank you all
Visited December 2023
Review titled Parkside Medical Centre
Replied on 27 December 2023
Dear Patient, Thank you kindly for your feedback. We appreciate your review and hope that your future care will always be a reflection of this feedback. Many Thanks Practice Manager Parkside Medical Centre
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Review titled Great practice
Rated 4 stars out of 5
by Daniel Amponsah - Posted on 20 December 2023
Staff was very helpful and give me good advice,I had a chance to check my blood pressure,weight and height myself which was great. Overall the service was excellent.
Visited December 2023
Review titled Parkside Medical Centre
Replied on 21 December 2023
Dear Mr Amponsah, Thank you kindly for your positive feedback for Parkside Medical Centre. I am glad to see that you have been able to manage your health journey and also receive supporting help from the practice. I will ensure that this feedback is given back to the team and hope that your future care will continue to be a positive Journey with us. Best Wishes Parkside Medical Centre Practice Manager
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Review titled Great Supportive Practice
Rated 5 stars out of 5
by Doreen Wiltshire - Posted on 13 December 2023
I have been a patient at Parkside for 15 years. In that time, I have had some ups and downs and i have had the best support getting back on track. The staff are not just receptionist/ practice managers they are more than that, they have been understanding, supportive and always at the end of the phone if you really need them. Covid was a difficult time for everyone, I had some issues that was delt with promptly and again supported with my stress. Hospital appointments during covid was very difficult for a lot of people but my experience was very good, i got ever appointment in the right amount of time and there was a few. Also not to forget if there is no appointments and it really really is an emergency I personaly can tell you Parkside will go out there way to get you seen that day or send you somewhere else to be seen. Thanks Parkside
Visited December 2023
Review titled Parkside Medical Centre
Replied on 21 December 2023
Dear Miss Wiltshire , Thank you kindly for such a positive review for Parkside Medical Centre and all whilst being registered with us for 15 years. I am so happy to see that we have had such a positive impact on your health and whilst during such a difficult time of Covid. I will ensure that this feedback is given back to the team and hope that your future care will continue to be a positive Journey with us. Parkside Medical Centre Practice Manager
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Review titled Poor service
Rated 1 star out of 5
by Bianca - Posted on 26 June 2023
This surgery continuously has an issue with appointments and patients getting access. My son is struggling with his mental health due to Oral Facial Granuloma but yet I cannot get an appointment to help him as the app always says no appointments available. I have been informed today that I should be checking the app just before or at 8:00am after trying to get an appointment for sons mental health for nearly two weeks. This practice gives out the wrong information time and time again which is unacceptable
Visited June 2023
Review titled Parkside Medical Centre
Replied on 03 October 2023
I would like to deeply apologise that you have had cause to complain regarding the service at Parkside Medical Centre. We have updated our appointment system so not only can you call in the morning at 8.00am you can also use the "Ask my GP" function on the evergreen app which is just under the appointment section of the app. This may have been why you were unable to get through via the app. However We also have an on the day triage list that can deal with any urgent issues and I am sorry to hear this was not offered to you and I am sorry to see that you were provided with incorrect information regarding how to access appointments via the evergreen app. I have discussed this in our admin meeting to ensure the correct information is being given to all our patients. I am sincerely sorry this was your experience. If you would like to discuss this further please do contact the surgery to speak with me. Practice Manager Parkside Medical Centre
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Review titled Repeatedly bad experiences
Rated 1 star out of 5
by Anonymous - Posted on 11 April 2023
This is a GP showing multiple issues according to my experience: - The machine in their hall provides wrong information so you are at risk of missing your appointments. - The staff at reception makes you wait unreasonably due to their bad management of priorities when there is a queue and/or multiple people around. - The protocol informed by the doctors do not always match the reality down the line when progressing so it requires to see them multiple times for the same matter.
Visited April 2023
Review titled Parkside Medical Centre
Replied on 02 May 2023
I am very sorry to hear that you have had a negative experience with the service you have been receiving from Parkside medical Centre. Speaking in general , our self check in kiosk is reviewed weekly however unfortunately if a Clinician advises a patient to attend before the booked time the kiosk can not pick this up and it is something we are reviewing. It can become extremely busy during operating hours and staff will endeavour to work as quickly and safely as possible to help patients. I would like to thank you for your feedback and aim to review this in our next admin meeting to ensure that we are effectively helping at reception. At Parkside we do believe in consistency and should you wish to have a follow up with a GP of your choice we do encourage that at the time of booking please do mention the Doctor you would prefer. I addressed your review generally but If you have any further queries, please do not hesitate to contact me by asking for the Practice Manager and I will be very happy to meet you and discuss this matter further. Kind Regards Practice Manager Parkside Medical Centre
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Review titled Friendly and efficient
Rated 5 stars out of 5
by Robert Honey - Posted on 15 July 2022
The nurse who did my checkup was very friendly and reassuring, while also being proactive and informative when an issue was uncovered. So much better than my previous practice.
Visited July 2022
Review titled Parkside Medical Centre
Replied on 19 July 2022
Thank you for taking the time to comment on our surgery, we hope you continue to receive this high level of service. As a practice we learn from all feedback given, as this ensures that we will continue to improve not only to provide an excellent service to our patients but also as a team. Warm Regards Parkside Medical Centre Practice Manager