PARKSIDE GROUP PRACTICE
27 Wyche Grove, South Croydon, Surrey, CR2 6EXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Quick helpful response
Rated 5 stars out of 5
by Anonymous - Posted on 05 January 2024
Left a message on Klinik in the morning and had a response within the hour. Mine was not an urgent request but had been unwell for over a month with Upper Respiratory tract infection and thought I may need some medication.I was phoned within the hour and offered an appointment straight away and the Doctor seeing me was helpful and efficient. This is 2nd time I have messaged on Klinik and was impressed previous time as well. I realise for many (including me)the change from not being able to book appointments direct is strange and possibly worrying but I do now see that new system appears to be working. Many thanks to all concerned
Visited January 2024
Review titled PARKSIDE GROUP PRACTICE
Replied on 11 January 2024
Thank you very much for taking the time to leave us feedback. We are constantly looking at how we can improve our patient care and it is reassuring to hear that our Klinik triage system is working well for you. I have shared your comments with the whole team. Thanks Rebecca Cook Practice Manager
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Review titled Friendly fast and efficient
Rated 5 stars out of 5
by Mike rice - Posted on 09 December 2023
Prompt caring service listens and takes on board symptoms and previous history.Arrangesfollow ups and hospital appointments.
Visited December 2023
Review titled PARKSIDE GROUP PRACTICE
Replied on 14 December 2023
Dear Mr Rice Thank you very much for your feedback. It is great to hear about your positive experience at Parkside. We are all working extremely hard and the team will be delighted to see this. Thanks Rebecca Cook Practice Manager
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Review titled Amazing staff and practo
Rated 5 stars out of 5
by Catherine Hitchcock - Posted on 07 December 2023
I’ve had a lot of dealings with the surgery over the past 6 months with my two boys and their asthma. Please let all the doctors, nurses and paramedic know how wonderful they are, going above and beyond to ensure my boys have had the care and medication they need. I’ve been able to access advice and support too in order to be fully aware of signs and symptoms of their asthma worsening. Thank you so much. The new referral system is brilliant too.
Visited December 2023
Review titled PARKSIDE GROUP PRACTICE
Replied on 14 December 2023
Dear Catherine Thank you for taking the time to leave such positive feedback. I have shared your comments with the whole team and they were delighted to hear about your recent experiences at Parkside. We are all working hard and comments like this really give us a boost! Many thanks Rebecca Cook Practice Manager
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Review titled I like my practice
Rated 5 stars out of 5
by Anonymous - Posted on 02 November 2023
I always have good to say I been treated very well by my GP I would never leave until I die. Thank you very much.
Visited November 2023
Review titled PARKSIDE GROUP PRACTICE
Replied on 21 November 2023
Thank you for leaving your positive feedback. We will share your comments with the whole team and it always gives us a boost! Thanks Rebecca Cook Practice Manager
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Review titled Excellent Practice
Rated 5 stars out of 5
by John Law - Posted on 30 November 2023
I was promptly seen by the GP and greeted respectfully. My GP was friendly, polite understanding. I was quickly examined and told the cause of my constant knee pain and given jab for it. I was advised to return after three months for a review for further treatment. I am very happy to be a patient of Parkside, where I have been a patient for nearly four decades. Thank you all and high regards to my GP. Thanks again.
Visited November 2023
Review titled PARKSIDE GROUP PRACTICE
Replied on 14 December 2023
Dear Mr Law Thank you very much for taking the time to leave feedback. It is great to know that you have been a happy patient at Parkside for four decades! have shared your comments with the team. Thanks again Rebecca Cook Practice Manager
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Review titled 2 recent experiences
Rated 5 stars out of 5
by Anonymous - Posted on 01 December 2023
Really impressed that Triage process of Klinik meant I could see a GP urgently. She was lovely & she phoned afterwards with a follow-up appointment to see practice nurse Saw practice nurse who dealt with my dressing & gave good advice...thank you
Visited November 2023
Review titled PARKSIDE GROUP PRACTICE
Replied on 14 December 2023
Thank you so much for taking the time to leave feedback. I have shared your comments with the whole team. Positive feedback always gives us a boost! Many thanks Rebecca Cook Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 28 October 2023
I was accommodated even though I was late for my appointment. The doctor put me at ease when I told her that I don’t like needles
Visited October 2023
Review titled PARKSIDE GROUP PRACTICE
Replied on 21 November 2023
Thank you for leaving feedback. It is great to hear that our Doctor put you at ease. I have shared your comments with the whole team. Thanks Rebecca Cook Practice Manager
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Review titled A Very Supportive Staff
Rated 5 stars out of 5
by Colin - Posted on 12 October 2023
Just so helpful and patient - take time to sort out any issues - highly recommended, been with them for years
Visited October 2023
Review titled PARKSIDE GROUP PRACTICE
Replied on 21 November 2023
Dear Colin Thank you for taking the time to leave Parkside some feedback. It is great to hear that you have found our team helpful and patient. I have shared your comments with everyone here. Thanks Rebecca Cook Practice Manager
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Review titled worst practice ever
Rated 5 stars out of 5
by Anonymous - Posted on 13 September 2023
I first called at the end of July just to check on my HRT. A doctor was supposed to ring me back the next week I never did until last week I have been sent three different prescriptions or for HRT which could all be deadly dangerous if taken together tonight, I hung on the phone for 1 1/2 hours with no answer after calling them three times and they promised a call back in 48 hours when I called last for Friday, I am disgusted with the service you don’t even get a real nurse on the phone now it is a telephonist they have gone very very downhill since Covid avoid them if you can get a proper
Visited September 2023
Review titled PARKSIDE GROUP PRACTICE
Replied on 14 September 2023
Thank you for your feedback. It is difficult to investigate anonymous comments so please contact me via our website and I will try to find out what went wrong on this occasion. Please accept my sincere apologies for any distress caused. Thanks Rebecca Cook Practice Manager
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 24 August 2023
The nurse was on time for my blood pressure reading. I then went on to make two appointments for some issues and was asked a lot of questions by the receptionist, which I found bit intrusive
Visited August 2023
Review titled PARKSIDE GROUP PRACTICE
Replied on 14 September 2023
Thank you for your feedback. I am pleased that you were happy with your nurse appointment. I am sorry that you found our receptionists questions a bit intrusive. We need to ask questions regarding the issue patients are presenting with, in order to give the clinician as much information as possible to enable them to triage their request based on clinical need. Thank you for your understanding, Rebecca Cook Practice Manager