PARKSIDE GROUP PRACTICE
27 Wyche Grove, South Croydon, Surrey, CR2 6EXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Good practice
Rated 5 stars out of 5
by Bernard ward - Posted on 30 May 2025
I was seen 10 minutes after my appointment time which was excellent the procedure was straight forward and full explained to me with all my questions answered which made me feel very comfortable
Visited May 2025
Review titled PARKSIDE GROUP PRACTICE
Replied on 02 June 2025
Dear Bernard Thank you for your positive review. We're delighted to hear that your appointment ran smoothly and that you felt comfortable throughout the process. Our team are committed to ensuring our patients feel informed and at ease. Your feedback means a lot, and we appreciate you taking the time to share your experience. Many thanks Michelle Gavin Operations Manager
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Review titled Greet practice
Rated 5 stars out of 5
by Anonymous - Posted on 29 May 2025
Had my stitches out on two occasions. The nurse who did it was highly professional and very kind . She also explained everything to me in case of infection. So happy to make me comfortable while doing it. I would highly recommend parkside group practice and thank you
Visited May 2025
Review titled PARKSIDE GROUP PRACTICE
Replied on 02 June 2025
Dear patient Thank you for taking the time to write this review. It is great to know that you felt comfortable during your stitches removal. I have shared your comments with the nursing team, who were delighted to hear your feedback. Many thanks Michelle Gavin Operations Manager
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Review titled Recent appointment
Rated 5 stars out of 5
by Mike rice - Posted on 01 May 2025
Prompt,efficient,effective &caring.professional service in a good environment with genuine feedback.
Visited April 2025
Review titled PARKSIDE GROUP PRACTICE
Replied on 06 May 2025
Dear Mike Thank you for for taking the time to leave such positive feedback. We are pleased that you received a professional service from Parkside and I have shared your comments with the whole team. Many thanks Michelle Gavin Operations Manager
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Review titled Attentive, supportive and responsive
Rated 5 stars out of 5
by Anonymous - Posted on 13 March 2025
Parkside is an outstanding GP practice. Anytime I have made contact regarding my under 5s I am contacted and seen within hour. Considering the pressure and ongoing strain on GP services and the NHS. Parkside continue to operate at the highest standard. I am forever grateful to the reassurance and service they provide. Thank you Parkside staff
Visited March 2025
Review titled PARKSIDE GROUP PRACTICE
Replied on 13 March 2025
Dear patient Thank you for taking the time to feedback on your experiences at Parkside. We are committed to providing high-quality care and I know the whole team will appreciate your kind comments. Thanks again Michelle Gavin Operations Manager
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Review titled A breathe of fresh air!!
Rated 5 stars out of 5
by Jonathan - Posted on 18 February 2025
Hi Team, I have been visiting Parkside for almost the last decade and today I have had one the best ever experiences being around such a passionate positive member of staff! Unfortunately this system does not allow me to share names to compliment the young lady but hopefully it is obvious as she works in the room "next to the fish tank" and name begins with C. I have had a history of fainting under bloods be taken however this lovely lady was so reassuring and positive that it was a breeze! Thank you so much
Visited February 2025
Review titled PARKSIDE GROUP PRACTICE
Replied on 19 February 2025
Dear Jonathan Thank you for taking the time to feedback on your positive experience with Carly, our Healthcare Assistant. We are lucky to have such dedicated members of staff at Parkside. I have shared your comments with the whole team. Thanks Michelle Operations Manager
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Review titled Very good experience
Rated 5 stars out of 5
by Anonymous - Posted on 08 January 2025
The GP was very professional and understanding. I felt reassured by her explanations of my health concerns. She identified a misunderstanding of my prescription and dealt with it there and then.
Visited January 2025
Review titled PARKSIDE GROUP PRACTICE
Replied on 13 January 2025
Dear Patient Thank you for your feedback. Your comments were much appreciated and I have shared them with the whole team. Thanks again Michelle Gavin Operations Manager
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Review titled Excellent nurse
Rated 5 stars out of 5
by Paul seurre - Posted on 11 December 2024
I was in for my flu jab today and the lovely nurse also took my bloods for me that has saved me booking another appointment. 10/10
Visited December 2024
Review titled PARKSIDE GROUP PRACTICE
Replied on 17 December 2024
Dear Paul Thank you for your kind comments. We really appreciate it and I have shared your feedback with the whole team! Many thanks Michelle Operations Manager
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Review titled the syringe was so delicate!
Rated 5 stars out of 5
by ken baker - Posted on 26 November 2024
due to blocked ears i was given a date and time for the dreaded syringing - i need not have worried - everything went well and the lady was so careful - my listening is back to normal!
Visited November 2024
Review titled PARKSIDE GROUP PRACTICE
Replied on 28 November 2024
Dear Mr Baker Thank you for taking the time to write a review. I am so pleased that your ear irrigation was a success. I will pass on your kind comments to Carly, our Health Care Assistant. Many thanks Michelle Gavin Operations Manager
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Review titled Booking a routine appointment
Rated 3 stars out of 5
by Sandy Natarajan - Posted on 12 November 2024
I went on to klick to provide details of my symptoms for an appointment. I got a message to say I would be offered a routine appointment and that someone would call me. 3 weeks later I get a call to book me an appointment in 2 weeks time. That’s a total of 5 weeks to wait for a so called routine appointment. Even then the receptionist could only offer me a morning appointment. Some of us go to work !! When I explained to her and tried to give her feed back of I’ve waited 3 weeks just to get a phone call back, she tried to hurry me off the phone. Not very good customer service and it was like she didn’t really care. When I refused the appointment for the morning she asked me if I still wanted to wait for another appointment ?? That was the whole point I went through their service in the first place so why would she ask me if I still wanted an appointment. There was no offer of afternoon appointment nor was there any offer of when I get a pm appointment I will call you back. I am so disappointed in this surgery. I hardly ever call to see a doctor and when I do this is what I get as a response. Smaller practices offer a better service. Considering the number of doctors listed I would have thought this practice would have had a lot more routine appointments. Very very disappointing.
Visited November 2024
Review titled PARKSIDE GROUP PRACTICE
Replied on 28 November 2024
Dear Sandy Thank you for getting in contact. Unfortunately, we are under extreme pressure at the moment and demand for appointments is at an all time high. I am so sorry that you had to wait and that we could only offer you a morning appointment. If you would like to discuss the matter further, please contact me at the practice. Kind regards Michelle Gavin Operations Manager
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Review titled Virtually impossible to see a GP these days
Rated 2 stars out of 5
by Paul - Posted on 22 November 2024
I think having on online or phone triage system to ensure someone gets to see the appropriate person (Dr, Nurse, physio, etc.) is potentially a good thing but currently it doesn’t work and takes no account of patients wishes or preferences. I don’t often try to book appointments but the last few times over recent years I’ve noticed it’s pretty much impossible to see a GP even if you specifically ask to do so. My last contact was via phone rather than online booking system as hoped it might be easier. They did not make clear how the triaging worked and got some of the info I gave them wrong. When I next spoke to another person who called me back they didn’t seem to believe me when I explained they had been given the wrong info. I appreciate many public services are under pressure but they don’t help themselves or patients if patients needs aren’t met and they keep having to come back again and again to try and get the help they need. That wastes everyone’s time and potentially leads to the worsening of someone’s ailments.
Visited November 2024
Review titled PARKSIDE GROUP PRACTICE
Replied on 28 November 2024
Dear Paul I am so sorry that you felt we let you down on this occasion. If you would like to discuss the matter further, please contact me at the practice. Kind regards Michelle Gavin Operations Manager