PARKSIDE GROUP PRACTICE - Ratings and reviews
Reviews
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Review titled I like my practice
Rated 5 stars out of 5
by Anonymous - Posted on 02 November 2023
I always have good to say I been treated very well by my GP I would never leave until I die. Thank you very much.
Visited November 2023
Review titled PARKSIDE GROUP PRACTICE
Replied on 21 November 2023
Thank you for leaving your positive feedback. We will share your comments with the whole team and it always gives us a boost! Thanks Rebecca Cook Practice Manager
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Review titled Excellent Practice
Rated 5 stars out of 5
by John Law - Posted on 30 November 2023
I was promptly seen by the GP and greeted respectfully. My GP was friendly, polite understanding. I was quickly examined and told the cause of my constant knee pain and given jab for it. I was advised to return after three months for a review for further treatment. I am very happy to be a patient of Parkside, where I have been a patient for nearly four decades. Thank you all and high regards to my GP. Thanks again.
Visited November 2023
Review titled PARKSIDE GROUP PRACTICE
Replied on 14 December 2023
Dear Mr Law Thank you very much for taking the time to leave feedback. It is great to know that you have been a happy patient at Parkside for four decades! have shared your comments with the team. Thanks again Rebecca Cook Practice Manager
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Review titled 2 recent experiences
Rated 5 stars out of 5
by Anonymous - Posted on 01 December 2023
Really impressed that Triage process of Klinik meant I could see a GP urgently. She was lovely & she phoned afterwards with a follow-up appointment to see practice nurse Saw practice nurse who dealt with my dressing & gave good advice...thank you
Visited November 2023
Review titled PARKSIDE GROUP PRACTICE
Replied on 14 December 2023
Thank you so much for taking the time to leave feedback. I have shared your comments with the whole team. Positive feedback always gives us a boost! Many thanks Rebecca Cook Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 28 October 2023
I was accommodated even though I was late for my appointment. The doctor put me at ease when I told her that I don’t like needles
Visited October 2023
Review titled PARKSIDE GROUP PRACTICE
Replied on 21 November 2023
Thank you for leaving feedback. It is great to hear that our Doctor put you at ease. I have shared your comments with the whole team. Thanks Rebecca Cook Practice Manager
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Review titled A Very Supportive Staff
Rated 5 stars out of 5
by Colin - Posted on 12 October 2023
Just so helpful and patient - take time to sort out any issues - highly recommended, been with them for years
Visited October 2023
Review titled PARKSIDE GROUP PRACTICE
Replied on 21 November 2023
Dear Colin Thank you for taking the time to leave Parkside some feedback. It is great to hear that you have found our team helpful and patient. I have shared your comments with everyone here. Thanks Rebecca Cook Practice Manager
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Review titled worst practice ever
Rated 5 stars out of 5
by Anonymous - Posted on 13 September 2023
I first called at the end of July just to check on my HRT. A doctor was supposed to ring me back the next week I never did until last week I have been sent three different prescriptions or for HRT which could all be deadly dangerous if taken together tonight, I hung on the phone for 1 1/2 hours with no answer after calling them three times and they promised a call back in 48 hours when I called last for Friday, I am disgusted with the service you don’t even get a real nurse on the phone now it is a telephonist they have gone very very downhill since Covid avoid them if you can get a proper
Visited September 2023
Review titled PARKSIDE GROUP PRACTICE
Replied on 14 September 2023
Thank you for your feedback. It is difficult to investigate anonymous comments so please contact me via our website and I will try to find out what went wrong on this occasion. Please accept my sincere apologies for any distress caused. Thanks Rebecca Cook Practice Manager
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 24 August 2023
The nurse was on time for my blood pressure reading. I then went on to make two appointments for some issues and was asked a lot of questions by the receptionist, which I found bit intrusive
Visited August 2023
Review titled PARKSIDE GROUP PRACTICE
Replied on 14 September 2023
Thank you for your feedback. I am pleased that you were happy with your nurse appointment. I am sorry that you found our receptionists questions a bit intrusive. We need to ask questions regarding the issue patients are presenting with, in order to give the clinician as much information as possible to enable them to triage their request based on clinical need. Thank you for your understanding, Rebecca Cook Practice Manager
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Review titled Excellent
Rated 5 stars out of 5
by ROSEMARY HAMMICK - Posted on 31 August 2023
I attended the Practise on Tuesday, 29th August for a fasting blood test. I had received regular reminders, was seen promptly by a friendly phlebotomist and was soon on my way home for breakfast.
Visited August 2023
Review titled PARKSIDE GROUP PRACTICE
Replied on 05 September 2023
Dear Rosemary Thank you for letting us know about your recent experience at Parkside. It is really great to hear about your text reminders and the prompt service you received from our friendly phlebotomist. I have shared your comments with our team. Thanks Rebecca Cook Practice Manager
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Review titled Parkside group practice
Rated 4 stars out of 5
by Anonymous - Posted on 15 August 2023
My appointment was on time and I was pleased with the treatment received. The nurse was caring and very patient.
Visited August 2023
Review titled PARKSIDE GROUP PRACTICE
Replied on 22 August 2023
Thank you for taking the time to leave a review. It is always great to hear such positive feedback. I will share your comments with our nursing team. Thanks again Rebecca Cook Practice Manager
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Review titled Was I dealing with an AI ?
Rated 1 star out of 5
by Anonymous - Posted on 26 August 2023
I have had a most astonishing text conversation. I was trying to explain that we have lost some of my son's medication and am running out, having only 3 pills left. The reply I was getting simply told me when the last prescription was issued and that I had ten days worth left. This was said three times. Was this a response from a human being or from an AI? If the latter I think I should be informed. If it was from a human then I am appalled at their lack of attention to what I am saying. (I have kept a copy of the responses if required).
Visited August 2023
Review titled PARKSIDE GROUP PRACTICE
Replied on 30 August 2023
Thank you for leaving your comment and I am sorry that you have experienced this poor service. Please can you contact me with more details so I can investigate this incident? Many thanks Rebecca Cook Practice Manager