PARKSIDE GROUP PRACTICE
27 Wyche Grove, South Croydon, Surrey, CR2 6EXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Virtually impossible to see a GP these days
Rated 2 stars out of 5
by Paul - Posted on 22 November 2024
I think having on online or phone triage system to ensure someone gets to see the appropriate person (Dr, Nurse, physio, etc.) is potentially a good thing but currently it doesn’t work and takes no account of patients wishes or preferences. I don’t often try to book appointments but the last few times over recent years I’ve noticed it’s pretty much impossible to see a GP even if you specifically ask to do so. My last contact was via phone rather than online booking system as hoped it might be easier. They did not make clear how the triaging worked and got some of the info I gave them wrong. When I next spoke to another person who called me back they didn’t seem to believe me when I explained they had been given the wrong info. I appreciate many public services are under pressure but they don’t help themselves or patients if patients needs aren’t met and they keep having to come back again and again to try and get the help they need. That wastes everyone’s time and potentially leads to the worsening of someone’s ailments.
Visited November 2024
Review titled PARKSIDE GROUP PRACTICE
Replied on 28 November 2024
Dear Paul I am so sorry that you felt we let you down on this occasion. If you would like to discuss the matter further, please contact me at the practice. Kind regards Michelle Gavin Operations Manager
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Review titled Seen at once.
Rated 5 stars out of 5
by Anonymous - Posted on 08 November 2024
Visited the surgery to book a blood test. Seen at one and blood test completed within minutes. That I have to book a blood test every 3 months, after 15 years of blood tests by the NHS, shows that the NHS are wasting resources as the repeat blood tests could easily be automatically booked by a simple IT system change.
Visited November 2024
Review titled PARKSIDE GROUP PRACTICE
Replied on 28 November 2024
Thank you for your comments. I am pleased that you were seen promptly and that your blood test was completed in minutes. We have a great team of Health Care Assistants at Parkside and I will share your feedback with them. Unfortunately we do not have the functionality to automatically book blood tests yet. Thanks again Michelle Gavin Operations Manager
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Review titled Parkside Paradise
Rated 5 stars out of 5
by John Law - Posted on 26 October 2024
I was warmly greeted by my gp. He was very kind, friendly, courteous and considerate to understand my clinical needs and mental worries. He was absolutely sympathetic and offered help. I was very pleased and relieved that I had a face-to-face chance to explain what surrounding me around the clock. Thank you profoundly.
Visited October 2024
Review titled PARKSIDE GROUP PRACTICE
Replied on 28 October 2024
Dear Mr Law Thank you for your kind comments. I am so pleased that our GP understood your clinical needs and mental worries. I have shared your review with the whole team, which was a great start to the week for us! Many thanks Michelle Gavin Operations Manager
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 30 October 2024
I had a medical problem and was seen quickly and necessary appointments related to the problem are ongoing.
Visited October 2024
Review titled PARKSIDE GROUP PRACTICE
Replied on 04 November 2024
Dear Patient Thank you for taking the time to leave a review. It is much appreciated and it is great to know that our hard work is making a difference. I am pleased that you were seen quickly. I will share your comments with the whole team. Many thanks Michelle Gavin Operations Manager
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Review titled Outstanding practice
Rated 5 stars out of 5
by Ghizlane Riffi - Posted on 01 August 2024
This practice is amazing. Whenever we had any health issues, they have been swift at seeing us. My daughter hasn't been well and 30 minute after filling the online firm, she was seen and treatment given. This has been our experience on several occasions and I love that about them. I would recommend this surgery to friends and family. Thank you for your hard work
Visited August 2024
Review titled PARKSIDE GROUP PRACTICE
Replied on 01 August 2024
Dear Ghizlane Thank you so much for your lovely comments! I have shared your feedback with our whole team and it really gave us a boost today. I am so pleased that our online Klinik triage system works well for you and your daughter. Thanks again Michelle Operations Manager
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Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 27 August 2024
I have been at this practice for over 30 years and throughout that time the practice has been thoroughly good, in fact exceptional. Recently I used the on line service at around 0720 hrs and I got a call back from a doctor at 0800 hrs and was seen by a doctor an hour later at 0900 hrs. I’ve had similar experiences where a doctor has seen me on the same day and also referred me to a hospital the same day by calling the hospital on my behalf. Many thanks for your excellent service.
Visited August 2024
Review titled PARKSIDE GROUP PRACTICE
Replied on 03 September 2024
Dear patient Thank you for taking the time to feedback. The whole team were delighted to read your comments about the service you have received. It always gives us a boost to receive such positive comments! Thanks again Michelle Gavin Operations Manager
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Review titled Unhappy
Rated 3 stars out of 5
by Anonymous - Posted on 01 July 2024
Found the receptionist who called to be rude. Offered me a now or never appointment for my child 20 minutes before the appointment time. When I said it wasn’t possible, they tried to blame me for not answering my phone earlier in the morning. He’s a newborn baby, I was up all night with him and happened to be getting an hour of sleep when they called the first time. You should still be able to offer me another appointment sometime in the afternoon or the next morning or failing that sometime in the week. Essentially refusing to give me an appointment if I don’t come right now is ludicrous and not in the medical interest of my child. Ended up having to rush out the house without being able to get him or myself properly ready and run with him to the surgery for fear of not getting an appointment at all. And to top it all off, he didn’t get seen until 20 minutes after the appointment time when they told me if I couldn’t be on time then they wouldn’t book me as it would have been a waste of an appointment. Have really never experienced anything like it. I’ve always had good experiences here with the doctors so a huge shame that this receptionist was my first experience of the practise as a new parent. Worrying for the future.
Visited July 2024
Review titled PARKSIDE GROUP PRACTICE
Replied on 23 July 2024
Dear patient I am sorry to hear that you were dissatisfied on this occasion. If you would like to discuss this further, please contact me at the practice. Thanks Michelle Operations Manager
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Review titled Wonderful service
Rated 5 stars out of 5
by Lorna - Posted on 12 July 2024
My prescription was unexpectedly delayed and the wonderful receptionist was able to speak to the doctor and have one printed off immediately. I do not know why it was delayed but I cannot say how fabulous their service was in sorting this out for me.
Visited July 2024
Review titled PARKSIDE GROUP PRACTICE
Replied on 23 July 2024
Dear Lorna Thank you for taking the time to leave feedback. It's great to hear that we were able to sort out your delayed prescription. Comments like this always give us a real boost! I have shared your feedback with the whole team. Thanks Michelle Operations Manager
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Review titled Great service
Rated 5 stars out of 5
by Rebecca Steele - Posted on 09 July 2024
Thank you for a seamless experience of requesting a chest x-ray. I have been unwell with a chesty cough, was prescribed a course of antibiotics and asked to contact the practice if no better. I contacted the practice online by Clinik this morning, requesting an x-ray referral. I received a text this morning and was able to go to Purley Hospital this afternoon and have a chest x-ray. Amazing. Thank you very much.
Visited July 2024
Review titled PARKSIDE GROUP PRACTICE
Replied on 23 July 2024
Dear Rebecca Thank you for taking the time to leave feedback. It is great to hear that you received a seamless experience of requesting a chest x-ray via Klinik! I have shared your comments with the whole team, who were delighted to hear your feedback. Thanks again Michelle Operations Manager
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Review titled Good experience
Rated 5 stars out of 5
by John Law - Posted on 26 June 2024
GP treated me with respect and was courteous, good listener, helpful and understanding. Explained the medicines I have been prescribed and their needs. I was happy and satisfied. Thanks GP.
Visited June 2024
Review titled PARKSIDE GROUP PRACTICE
Replied on 23 July 2024
Dear John Thank you for your kind comments. I am pleased to hear that you are happy and satisfied. We are always keen to hear our patient's views and I have shared your feedback with the whole team. Thanks again Michelle Operations Manager