Parkfields Surgery
1217 London Road, Alvaston, Derby, Derbyshire, DE24 8QJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled No Appointments
Rated 2 stars out of 5
by Anonymous - Posted on 22 May 2024
Called today at 8.00am for an appointment and was offered an appointment 5 or 13 miles away from my Home address, bearing in mind I live only 5 minutes walk from the nearest Aspiro practice and have no transport. Since becoming part of Aspiro the quality of care at my Surgery has plummeted
Visited May 2024
Parkfields Surgery has not yet replied.
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Review titled Poor appointment process.
Rated 3 stars out of 5
by Anonymous - Posted on 10 July 2023
Checked the practises online appointment service at 12:01am Monday morning. None available! Attended the practice in person at 8am the same morning. None available! So much for the '3 Day' advance booking process!!!
Visited July 2023
Review titled Parkfields Surgery
Replied on 11 July 2023
Dear Patient Thank you for taking the time to leave your review about our online appointment service. I am sorry you have found it difficult to make an appointment both online and when visiting the practice for week beginning the 10th July. This is due to the junior doctor's strike which takes place from 13th - 18th July. Unfortunately, this does have an impact on our service as we are a training practice. Again, I thank you for leaving your feedback. Julie Godber Patient Experience Manager
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Review titled Unable to get an appointment
Rated 2 stars out of 5
by Lynne Higgins - Posted on 28 June 2023
Have tried many times to get an appointment but they are always full. Even phoning up for an appointment leaves you deflated as they are always fully booked
Visited June 2023
Review titled Parkfields Surgery
Replied on 04 July 2023
Dear Mrs Higgins Thank you for taking the time to leave your feedback regarding our service. I am sincerely sorry you are finding it difficult to make an appointment. Were you aware you can book an appointment online using our online service? Appointments are released daily from midnight for you to book three days in advance. The other option is to phone as early in the day as possible or to attend the surgery and speak to a receptionist. Please be assured we are constantly reviewing our appointment system and take all feedback seriously. Julie Godber Patient Experience Manager