Park View Medical Centre
66 Delaunays Road, Manchester, M8 4RFContact details and opening times
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Reviews
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Review titled Unprofessionalism and Inadequate Service
Rated 1 star out of 5
by Anonymous - Posted on 08 April 2024
The receptionists at your practice appear to be untrained, displaying an inability to complete tasks efficiently and often exhibiting rude, judgmental, and sassy attitudes towards patients. I am particularly troubled by the implementation of a new appointment booking policy, which requires patients to call precisely at 8:30 am. However, upon attempting to do so, I have consistently encountered extensive hold times with over thirthy callers ahead, only to have my call rejected after 9:00 am and directed to voicemail. Furthermore, despite the practice being seemingly empty with no patients in line, I have been turned away by receptionists when attempting to schedule an appointment in person at 8:30 am. This lack of flexibility and accommodation is unacceptable, particularly given the urgency of my medical concerns. Moreover, I have encountered severe difficulties in obtaining critical medical information and accessing my test results due to the uncooperative and vague responses from receptionists. This has resulted in the loss of my test results on two occasions, further exacerbating my anxieties regarding potential health issues, including concerns about uterine cancer. I urge you to take immediate action to address these issues and implement measures to ensure that all reception staff receive comprehensive training in customer service and professionalism. Patients deserve to be treated with respect, compassion, and efficiency, especially when seeking medical assistance for urgent health concerns. I respectfully request a response outlining the steps that will be taken to rectify these issues and improve the quality of service provided by your practice. Additionally, I would appreciate an update on the status of my test results and assistance in scheduling a consultation with a healthcare provider to address my medical concerns promptly. Thank you for your attention to this matter.
Visited April 2024
Review titled Park View Medical Centre
Replied on 08 April 2024
Thank you for your review, unfortunately as this is anonymous I am unable to complete an investigation into this. Please contact the surgery if you wish for this to be completed so we can pass on the correct paperwork ect.