Park Surgery - Ratings and reviews
Reviews
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Review titled Hopeless
Rated 1 star out of 5
by Anonymous - Posted on 07 November 2023
Can't ever get hold of, waiting for diagnosis of swollen leg since 2019, nothing ever done. Then get abnormal reading for bowels and nothing done that was 2022
Visited November 2023
Review titled Park Surgery
Replied on 23 January 2024
We appreciate your feedback about our GP surgery. We apologise for the challenges you've faced and thank you for bringing them to our attention. We understand the difficulty in reaching us and are actively working to enhance our communication channels. Your input is valuable, and we are committed to addressing and improving our services. If you would like to discuss your concerns further, please contact our reception. We apologise for any inconvenience and appreciate your patience as we strive to provide better care. Sincerely, Park Surgery Team
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Review titled Appalling Service
Rated 5 stars out of 5
by Lorraine Hepburn - Posted on 08 November 2023
I've had pains in my wrist for a year. Last year I waited a month for a phone call from a doctor who then arranged for me to see a Physiotherapist 2 weeks later without seeing me. I now have issues with my knuckles seizing and locking and can't get an appointment for "several weeks" according to Reception. I can call at 8am but never get through or I can turn up at reception at 8am except driving is becoming increasingly difficult because I can't see anyone to find out why my hands are locking. This surgery is an absolute waste of time!
Visited November 2023
Review titled Park Surgery
Replied on 23 January 2024
Dear Lorraine Hepburn, Thank you for sharing your feedback about our GP surgery. We sincerely apologise for the challenges you've encountered and appreciate the opportunity to address your concerns. We understand the frustration caused by wait times and difficulties in reaching us. We are actively working to enhance our appointment scheduling and communication processes to offer a more efficient service. Your input is valuable, and we regret any inconvenience you've experienced. We are investigating the circumstances surrounding your case to ensure necessary steps are taken to improve our services. If you'd like to discuss your concerns further or provide additional information, please contact our reception. We apologise for any inconvenience and appreciate your patience as we work towards enhancing our services. Sincerely, Park Surgery Team
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Review titled Never answer
Rated 1 star out of 5
by Anonymous - Posted on 30 August 2023
I spent over 2 hours trying to ring the doctors to sort my sick note out Nd was told they would ring me up to sort it, the doctora ring for about a second then hang up the phone on me Nd don't give me a chance to answer, Park surgery has gone down hill from what it use to be, staff in their don't give a toss about people needing help, now I have to wait another week for the pharmacist to go in to sort my sick note out
Visited August 2023
Review titled Park Surgery
Replied on 24 January 2024
We're sorry to hear about the challenges you faced in reaching us and the difficulties with your sick note. Please accept our sincere apologies for any inconvenience caused. We take your feedback seriously and would like to investigate this matter further to ensure a better experience in the future. Please feel free to visit the surgery in person, and we'll do our best to address your concerns promptly. Thank you for bringing this to our attention, and we appreciate your patience. Best regards, Park Surgery Team
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Review titled Calling surgery at 8 am
Rated 1 star out of 5
by Anonymous - Posted on 12 June 2023
Every time I call surgery at 8 am I am told I am over position 30 in the queue, this is absolutely disgusting and should be looked into. I cant always be over position 30, and then after wating 45 minutes am told someone will call you back, by which time there are no appointments available for that day. Even going into surgery the waiting room is empty.
Visited June 2023
Review titled Park Surgery
Replied on 24 January 2024
Thank you for sharing your concerns, and we sincerely apologise for any inconvenience you've faced. We've implemented a new digital telephone system recently, with the aim of significantly reducing wait times. This system eliminates the need to wait in a queue, automatically scheduling a callback without an extended wait. We understand the frustration you've experienced and hope that this new system enhances the convenience of accessing our services. Your feedback is valuable, and we remain committed to continuous improvement. Please be assured that we are actively working on refining our services to better meet the needs of our patients. If you have further concerns or suggestions, please feel free to share them with us. We appreciate your patience and understanding. Best regards, Park Surgery Team
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Review titled Not good
Rated 1 star out of 5
by Anthony Bridger - Posted on 07 July 2023
Park surgery use to be a good doctors but now its useless. Doctors dont want to know my wife is on morphene patches they keep coming off doctor told her to use super glue to keep them on . Thats disgusting they make appointments but they do not let you know untill you ring them to make an appointment. Park surgery has gone down hill we been with them fo 30 years.
Visited June 2023
Review titled Park Surgery
Replied on 24 January 2024
Dear Mr. Bridger, We appreciate your long-standing association with Park Surgery, and we are genuinely sorry to hear about the challenges you and your wife have faced recently. Your feedback is invaluable, and we want to assure you that we take it seriously. The situation you described is concerning, and we apologise for any inconvenience caused. Regarding appointment notifications, we understand the importance of effective communication. We are actively working to improve our notification system to ensure that patients are informed in a timely manner. Thank you for your understanding, and we are committed to addressing these concerns and enhancing our services. Best regards, Park Surgery Team
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Review titled Unfortunate Experience
Rated 3 stars out of 5
by Anonymous - Posted on 20 April 2023
Although most of the doctors I have spoken to have been kind and helpful, the last one I saw I found to be patronising and didn't seem to understand my problem and I left the surgery feeling infinitely worse than when I arrived.
Visited April 2023
Review titled Park Surgery
Replied on 24 January 2024
We appreciate you taking the time to share your experience, and we are genuinely sorry to hear that your recent visit did not meet your expectations. Providing compassionate and understanding care is fundamental to our commitment to our patients, and we regret any distress caused. Your feedback is invaluable, and we would like to investigate this matter further to ensure that such instances are addressed appropriately. Please contact us directly to discuss your concerns in more detail. We are committed to continuous improvement and ensuring that every patient feels heard and supported during their visits. Thank you for bringing this to our attention, and we look forward to the opportunity to address your concerns. Best regards, Park Surgery Team
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Review titled Terrible service and attitude to patients
Rated 1 star out of 5
by Anonymous - Posted on 10 February 2023
Phone system is inadequate and loops resulting in patients being unable to contact them. No communication when they change your registered GP. The phone back system is inconvenient when your working as no time can be given. I have sympathy for the workload, but admo inefficiency are adding to that unnecessarily.
Visited February 2023
Review titled Park Surgery
Replied on 24 January 2024
Thank you for sharing your concerns about our phone system, and we sincerely apologise for any inconvenience you've encountered. We appreciate your understanding of the workload challenges, and we want to assure you that we are actively addressing the issues you've raised. It is worth mentioning that recently we have implemented a new digital telephone system to enhance accessibility and reduce wait times. This system eliminates the need to wait in a queue and schedules a callback automatically, aiming to provide a more convenient experience. We understand the importance of communication, and we apologise for any lapses in notifying patients of changes to their registered GP. We are actively working to improve our processes to ensure better communication in such instances. Your feedback is crucial, and we are committed to resolving these issues to enhance the efficiency and convenience of our services. If you have further concerns or suggestions, please feel free to share them with us. Thank you for your patience and understanding. Best regards, Park Surgery Team
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Review titled Impossible to speak to my GP
Rated 1 star out of 5
by Anonymous - Posted on 09 January 2023
Since having a fall and going to A&E just before Christmas, where it was found that i had broken several bones, i have been trying to contact my GP, without success. The surgery telephone number goes into a loop and won’t allow me to speak to anyone or leave a message and the online contact methods - systmonline and nhs app state that messaging services and appointments to this surgery are not available.
Visited January 2023
Review titled Park Surgery
Replied on 24 January 2024
We are truly sorry to hear about the challenges you've faced in attempting to contact us, especially during a difficult time following your fall and subsequent visit to A&E. Your well-being is of utmost importance to us, and we sincerely apologise for any inconvenience you've experienced. Since your visit in January 2023, we have implemented a new digital telephone system to improve accessibility and reduce wait times. This system eliminates the need to wait in a loop and ensures a callback without prolonged delays. Regarding the online contact methods, we apologise for any confusion. We are actively working to address the issues with the messaging services and appointments on SystmOnline and the NHS app to provide a more seamless experience for our patients. Your feedback is crucial, and we appreciate your understanding as we continue to enhance our services. If you have any further concerns or if there's anything specific you would like assistance with, please do not hesitate to reach out. Best regards, Park Surgery Team
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Review titled admin problems
Rated 2 stars out of 5
by Anonymous - Posted on 07 October 2022
I sent 3 emails in the last month and have not had any response at all which I find very bad why have park admin. Over the last 2 years park surgery has been from bad to worse nobody seems to be bothered. Also your communication system needs to be sorted out all this rubbish with " over the phone consultation " this cannot work not only the doctors nurses as well.
Visited September 2022
Review titled Park Surgery
Replied on 24 January 2024
Thank you for sharing your concerns about the communication issues you've encountered. We sincerely apologise for the lack of response to your emails, and we understand the importance of timely and efficient communication. Over the past two years, we acknowledge that there have been challenges, and we want to assure you that we are actively working on improving our communication systems. Your feedback is crucial in guiding these improvements. We understand your reservations about over-the-phone consultations, and we are continuously evaluating and refining our approach to ensure it meets the needs of our patients. If you have any specific concerns or if there's anything else you would like to address, please feel free to reach out directly. We appreciate your patience as we strive to enhance our communication processes. Best regards, Park Surgery Team
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Review titled Thank you
Rated 5 stars out of 5
by Anonymous - Posted on 05 August 2022
Thank you to the amazing reception staff and the amazing doctors at this surgery for all the help kindness and follow up calls to me as main carer.
Visited August 2022
Review titled Park Surgery
Replied on 24 January 2024
Thank you for your kind words and positive feedback. We're delighted to hear about your positive experience with our reception staff and doctors. It's our pleasure to provide quality care, and we're here for you. Best regards, Park Surgery Team