Park Surgery - Ratings and reviews
Reviews
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Review titled So helpful
Rated 5 stars out of 5
by Anonymous - Posted on 04 February 2024
Ok, I get that the phone line might be a bit of wait but once through this practice could not have been more helpful towards me when I’ve needed to call up for and on behalf of my 99 year old father these past few months. The call takers always go that extra mile to try and sort out whatever issue he’s having and if I need to speak to a Doctor on his behalf I am always offered a call back that same day. I don’t live locally and the fact that Park Surgery staff are so helpful they make it a pleasure to call up because I know it will be efficient and hassle free. Thankyou,
Visited February 2024
Review titled Park Surgery
Replied on 12 February 2024
Hello, Thankyou for your positive review regarding Park Surgery. We are extremely pleased to hear you have received such a pleasant experience when liaising with the surgery. Thanks Dana Irvine Reception and Operations Manager
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Review titled Disappointing
Rated 1 star out of 5
by Anonymous - Posted on 18 May 2023
Tried for weeks to get a routine appointment to be told you need to ring at 8am even for routine. On hold for over 45mins every time I’ve rang, gave up in the end. Can’t even put an econsult in as they get turned off. Things have gotten so bad that the GP practice I work for have had to refer me for a scan last year and do my bloods earlier this week and both times I have been diagnosed with something. Find it ridiculous that I have had to put a temp residency in with my workplace to be seen. Very thankful to them for being so good with me. As someone who works in this industry I understand the strain GP practices and the staff are under but you really need to sort your appointment system out. I’ve never had any issues until now been with this surgery all my life
Visited May 2023
Review titled Park Surgery
Replied on 20 May 2023
Thank you for your feedback, I am sorry to hear you have had difficulties obtaining an appointment and getting through on our phone lines. As you have posted anonymously I am unable to investigate this. Please can I ask that you contact the management team directly so we can investigate this fully. Many Thanks Hayley Hughes Practice Manager
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Review titled Great practice
Rated 5 stars out of 5
by Calsoom williams - Posted on 03 January 2023
I live in london so i always ring for my mother who was 75 at the time the receptionist and drs understand my mams health problems always correspond with myself about appointments or test results i find it quicker just doing a e-consult genuinely get back to me the same day cant fault the staff and service well done and keep up the hard work, way better service up north then down south
Visited December 2022
Park Surgery has not yet replied.
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Review titled The Telephone service to this Practice is A total failure.
Rated 1 star out of 5
by GARY WILKINSON - Posted on 13 October 2022
I have tried to contact this Practice for four (4) days 10/10/22 - 13/10/22 To make an appointment or to arrange a telephone appointment. The taped message is not fit for purpose as it does not give full information. I have been on hold for over 30 minutes every day I have called.
Visited May 2022
Park Surgery has not yet replied.