Park Medical Group - Ratings and reviews
Reviews
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Review titled Awful practice
Rated 1 star out of 5
by Anonymous - Posted on 11 April 2023
Time and time again, this doctors have made mistakes. This has effected me both mentally and left me permanently disabled. Book blood test and they pull you off medication that you have been on for 8 years. Then leaving me for month with out medication. Reception staff are incredibly rude and argumentative when trying to book appointments. Would make people wait because having a chit chat.. have people behind the desk that they have to ask to leave because they can hear anything confidential. Incredibly unprofessional and disgusting inappropriate behaviour
Visited April 2023
Review titled Park Medical Group
Replied on 13 April 2023
Dear patient thank you for your feedback and it would be most helpful if you could contact Jo Cameron, Patient Service Manager who is based at Fawdon. We can then investigate your comments, provide you with a detailed response and it helps us identify any improvements that we need to make. Practice Manager
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Review titled Just bad
Rated 2 stars out of 5
by Anonymous - Posted on 18 April 2023
Been trying to get an appointment to see a doctor to get some ear drops for the last three days and you are either left on hold for 30 minutes before the line goes dead or it just tells you to call back later as the lines are busy. Have been struggling to hear the last two days and have tried every home remedy I can think of it's not good enough
Visited April 2023
Park Medical Group has not yet replied.
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Review titled After an emergency c section was refused pain relief
Rated 1 star out of 5
by Anonymous - Posted on 06 October 2022
I had to have an emergency c section and after being in hospital a day I was sent home with pain relief for a few days and told it should last me but if I need more to contact my gp surgery who will prescribe more. So after 5 days I rang up and asked for more and I was refused and told to take over the counter pain relief! I was told there is no magic pill and to rest. Of course I was resting but the pain was there regardless! Not to mention I was opened back up after my surgery due to a heavy bleed so I was very sore!
Visited October 2022
Review titled Park Medical Group
Replied on 10 October 2022
We value your feedback and ask that you please contact the Practice Patient Service Manager at Fawdon so we can investigate this further.
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Review titled receptionist
Rated 3 stars out of 5
by wilfred riley - Posted on 25 October 2022
my wife was waiting over 3 weeks for eye drops, so went into the surgery to speak to receptionist, asked her to check letters or messages as consultant from RVI eye clinic said he sent 3 weeeks ago, they found message/letter with prescripion sent 3 weeks previous, my wife asked why she had to wait this long, the answer " these things happen" my wife has golcoma and needed them drops. this practist over the last few years has been going downhill, the doctors are ok if you can get to see one, but receptionists and practist manager need changing
Visited October 2022
Park Medical Group has not yet replied.
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Review titled Appointment system
Rated 1 star out of 5
by Anonymous - Posted on 25 September 2022
Absolutely terrible booking system! Trying to get an appointment is almost impossible. Even when doctors want to see you in 2 weeks time they can’t give you an appointment as the system won’t let them book more than 2 weeks ahead. Also to even speak to a receptionist it regularly takes about 30 to 40 minutes on hold. The whole system needs reviewing.
Visited September 2022
Park Medical Group has not yet replied.
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Review titled Couldn’t ask for more
Rated 5 stars out of 5
by Lyndsay - Posted on 03 September 2022
I’ve been trying to Self manage a problem for a while , then attended pharmacy who couldn’t help . I filled out the e consult and was contacted within the hour and offered an appointment the next day . They then phoned back to say that they had managed to find an appointment that afternoon. Unfortunately, I was unable to leave work for then and attended the next day . Speak as I find and Couldnt ask for better service on this occasion
Visited September 2022
Review titled Park Medical Group
Replied on 03 October 2022
Thank you for taking the time to provide this feedback and I am pleased you had a positive experience using e-consult system