Park Medical Centre - Ratings and reviews
Reviews
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Review titled Rubbish service
Rated 1 star out of 5
by Anonymous - Posted on 23 April 2024
Left to wait 38 minutes for an appointment. No apology or remorse. People have jobs to attend to, people who use their lunch breaks to attend appointments. The surgery is quick to penalise people for turning up late but there’s not even an apology for delay caused by the surgery itself. 38 minutes is a joke. If this continues then I’ll have to move myself and my family to a different practice. Park medical need to be audited.
Visited April 2024
Review titled Park Medical Centre
Replied on 23 April 2024
If you could contact the surgery and ask for a member of the management team we will be able to look into this matter.
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Review titled First-rate follow up
Rated 5 stars out of 5
by Geoffrey Thomas - Posted on 25 August 2023
I saw a doctor regarding a skin condition on 21 July. The doctor checked all relevant correspondence from the hospital which had treated the condition in 2019. Medication was prescribed. Today I received a follow-up call from the doctor; because the condition has persisted, we agreed a programme of further action. I much appreciated the patient-care involved in following up on my condition and in arranging for the next steps to be taken. Altogether a satisfactory, a first-rate, patient-experience.
Visited August 2023
Park Medical Centre has not yet replied.
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Review titled Appalling Practice- stay away
Rated 1 star out of 5
by Ella - Posted on 16 March 2023
Appalling!! After 17 years being with this practice, I had no choice and look for better GP practice. Since Bretton Medical has taken over, this place is no longer a GP practice, as no GP does work there ( never had a chance to speak to one recently)and even the prescriptions are being issued without speaking to a patient first! Also, do not even bother calling them, as the phones are being manned by Bretton and not Park medical and you cant just speak to the reception. The best bet is to make your journey to the practise and wait in the queue to see if you can get a phone call back from a nurse ( not GP) So if you can stay away from this place and look elsewhere
Visited March 2023
Park Medical Centre has not yet replied.
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Review titled Uncontactable
Rated 1 star out of 5
by Mark - Posted on 09 March 2023
Impossibe to contact. Last example waited half hour being number 2 in the queue, another half hour as number 1 in queue, then told that the queue was at limit and cut off. Then spent rest of afternoon trying to get into the queue again. Just chasing up a call after having an Xray two weeks ago. Really not good eneough!!
Visited March 2023
Park Medical Centre has not yet replied.
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Review titled No longer fit for purpose
Rated 1 star out of 5
by Anonymous - Posted on 16 February 2023
Unfortunately this practise is no longer fit for service, it is incredibly hard to get through to a receptionist let alone book an appointment, which can leave people feeling stressed, upset and dejected. Appointments by the way are now phone calls that are received later than scheduled and are incredibly brief. You are usually directed by the automatic message at the start of the call to try the online service, which would be a nice alternative, but the online service doesn't actually work. Whilst we all understand the pressures the NHS face at the moment, it does perplex me that any organisation let alone a DR's surgery can be run so dysfunctionally.
Visited February 2023
Park Medical Centre has not yet replied.
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Review titled Disgusting
Rated 1 star out of 5
by Conor Reeve - Posted on 16 January 2023
So I rang up in the morning told I was going to get a call back. When the call finally came in the woman was rude and unwilling to get me an appointment I asked 3 times to get to see a doctor and after the third time she hung up me.
Visited January 2023
Park Medical Centre has not yet replied.
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Review titled Impossible to get through to reception and doctors are poor
Rated 1 star out of 5
by Jamie ranger - Posted on 17 January 2023
I managed to get an appointment after days of ringing up and saying are que is full, I then tell the doctor what is wrong with me and he then proceeds to ask me what I want to do about it yet he’s the doctor so surely he should be telling me what we are gonna do. Then the doctor was supposed to send me a link to send over a picture which he hasn’t done and now I can’t get through to the enquiry line again (been trying for 2 days now)
Visited January 2023
Park Medical Centre has not yet replied.
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Review titled Service is dreadful
Rated 1 star out of 5
by Anonymous - Posted on 21 January 2023
Been trying to see a doctor for 2 months but it sounds as if there is a policy that they do not see their patients or answer the phone. Spent over an hour trying to get through to make an appointment only to be told there are no appointments and ring back tomorrow. Went and stood in reception rather than waste another hour to be told the same again. Doctors refuse to see you and when I described my symptoms of joint pains I was told "You are over 50 joints give out and what do you want me to about it." I thought I was speaking to a doctor but one wonders!
Visited January 2023
Park Medical Centre has not yet replied.
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Review titled Poor service
Rated 1 star out of 5
by Anonymous - Posted on 15 November 2022
Appointment lines only open 8am to 10am after that you have to visit the practice to speak to reception staff. I called at 8am waited 33 minutes to get telephone appointment. 6pm that day no phone call ended up calling 111 at 6pm and asking out of hours doctor at 4.40am the next day.
Visited November 2022
Park Medical Centre has not yet replied.
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Review titled Quick and kind
Rated 5 stars out of 5
by Anonymous - Posted on 27 October 2022
I had a telephone call with one of the registrars today, she was really helpful and reassuring, and explained the plan moving forward. I also managed to get a repeat of my contraceptive pill quickly, would highly recommend this practice
Visited October 2022
Park Medical Centre has not yet replied.