Park Leys Medical Practice
Keresley Green Medical Centre, Bennetts Road South, Coventry, West Midlands, CV6 2FLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Staff are a danger to disabled
Rated 1 star out of 5
by Anonymous - Posted on 15 December 2024
Danger avoid if dyslexic or hearing impaired. Staff are lazy and abusive to patients the management are dishonest and deceitful demanding you attend appointment that later turn out to be the practice manager wanting to gloat and make demands. E.g with this practise your choices are inhalers for asthma or dyslexia. You cannot have both and you cannot have support for the dyslexia. Anyone wishing to join be ware the practise manager is on a power drip and will investigate complaints against herself. She also has a protect the staff mentality and if she deemed you take too much work she will do everything in her power to get you out including performing medical neglect. Practise made me choose between dyslexia and inhalers over 4 appointments and refused to remove inhalers till my partner stepped in.
Visited December 2024
Park Leys Medical Practice has not yet replied.
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Review titled Arrogant and rude receptionist
Rated 1 star out of 5
by Priya - Posted on 23 November 2024
I called this GP practice on the morning of the 22nd November and was answered by this very rude and impatient receptionist. She sounded as if she was doing me a favour answering my call. Definitely needs some training in how to speak to patients humanely. People don't call the GP for fun. It's sometimes the last resort having tried all home remedies. Please change the receptionist ASAP. Or use AI. So much better than people who have no compassion towards patients
Visited November 2024
Park Leys Medical Practice has not yet replied.
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Review titled Can never get through
Rated 1 star out of 5
by Richard - Posted on 22 May 2024
Every time I try to call this surgery I can never get through or have to wait days for an appointment. Today I called for a sick note. Receptionist took the details and told me it'll be sent by email. Doctor then emails and says fill out a questionnaire and call back for an appointment. I try to call back and the line says they are closed between 13.30 - 14.30, it's now 16.00 and they are still closed. A week or so ago I called and was told I was in a queue of more than 30, got to number 1 and I literally heard someone pick up the phone and put it down again to clear the queue. We've had technology for years that could handle the triaging, and now with AI there is absolutely no need to have receptionists doing a job a computer can do faster and better - re-invest that money in more GP's.
Visited May 2024
Park Leys Medical Practice has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by ANDREW HOWARD - Posted on 08 December 2023
Very pleased and grateful for the way I have been looked after so well when needing to contact or visit park leys.
Visited December 2023
Park Leys Medical Practice has not yet replied.