Park Green Surgery - Ratings and reviews
Reviews
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Review titled Not helpful
Rated 2 stars out of 5
by STEPHEN BENNETT - Posted on 31 August 2023
Tried to book an appointment on the phone only to be told to click on a link,I informed the person on the phone I do not do internet she just insisted I click on the link
Visited August 2023
Park Green Surgery has not yet replied.
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Review titled Poor Patient service
Rated 1 star out of 5
by Anonymous - Posted on 11 April 2023
I needed two things in todays visit an updated prescription and a phone call with a doctor. 5 members of staff .. 6 people waiting .. no one was being spoken to or issues resolved completely ignored! Receptionist then picked up a phone call adding an extra 10 minutes onto my 15 minutes waiting. The receptionist when she could be bothered then made me an appointment with the wrong doctor. When I asked about the prescription which just needed updating to the new increased amount I was told that this could be sorted out and the right medication increase would be given..? Within 5 minutes of leaving the practice I had two missed calls about this ? The reception failed to mention the doctor I requested had left and she made me an appointment with who ever without even asking if this was ok? Then clearly didn’t understand the inquiry about the medication and prescription? I left feeling very frustrated and angry as this shows a clear lack of respect for the patient and sheer incompetence on the part of receptionist ! Luckily the person who called actually took the time to listen to me and didn’t want me off the phone or out the door in 2 seconds. You need to do better so sick people aren’t left feeling completely frustrated and angry with your service. I felt like a number and an inconvenience to the receptionist today and will now be going online to avoid having a repeat experience.
Visited April 2023
Park Green Surgery has not yet replied.
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Review titled Amazing service
Rated 5 stars out of 5
by Angi16 - Posted on 24 May 2023
No matter my issue or reason for calling I receive a great service. The team work tirelessly for everyone. I’m 47 and been with the same surgery since birth….can’t fault any of the staff. Always helpful and try to get you the best appointment. I’ve had my babies with this surgery and they have received the most amazing support which was needed being born prematurely and there being two! Thank you all for all you have done and continue to do! X
Visited March 2023
Park Green Surgery has not yet replied.
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Review titled Excellent Practice
Rated 5 stars out of 5
by Brenda Braithwaite - Posted on 26 January 2023
Needed help as I had injured my back, couldn't walk and in extreme pain. Couldn't get to the practice and didn't get an answer from 111 decided to try to cope. But pain was too severe. Rang the surgery, but wasn't sure I would get help as I couldn't visit. I couldn't have been more wrong. Doctor rang me back, discussed my problem and aware of what medication I was already taking ordered the appropriate medicine and made sure it went to a chemist my daughter could get to for me. Everything was done so well and so quickly. Within a couple of hours of ringing the medication was already starting to work. I couldn't possibly have had better, or more suitable treatment. The only problem was my own. I should have rung sooner. Thank you so much for being there for me. But then again they always are. I just didn't know you could get an emergency telephone appointment. Thanks again
Visited January 2023
Park Green Surgery has not yet replied.
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Review titled Excellent practice, great service
Rated 5 stars out of 5
by Anonymous - Posted on 11 January 2023
Last week a family member needed to see a GP face to face urgently. We called reception at 1000, and a very helpful receptionist got them an appointment at 1500 on the same day. The GP was excellent- she listened, explained, discussed treatment options and then prescribed. Our family member said that she was the best GP they'd ever seen. It must be disheartening for GPs to see all the negative comments from press, politicians and some patients. We had proof last week that GPs are working hard, seeing patients F2f when needed, and providing a great service in very difficult times. Thank you Park Green.
Visited January 2023
Park Green Surgery has not yet replied.
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Review titled Shocking service once again
Rated 1 star out of 5
by Rob Sadler - Posted on 28 December 2022
So i had an appointment today at 10am i am a type 1 diabetic insulin user 3 weeks ago i rang with a really bad sickness bug so the receptionist told me to ring 111 so when i finally got through 38hrs later they asked why my receptionist had told me to ring 111 so three weeks on i am still been sick shivers aches headaches 24hrs on the toilet loss of smell & taste i finally got an appointment today at 10am so i arrived at 9.45 so i at 10.40 i asked the receptionist when i would be going in as i have been here a while she said i'm next so sat back down 11.05 i got up to ask again to say i was leaving as i have dogs at home that need feeding she asked if i could come back later in the afternoon absolute disgusting service i had to leave to come home without been seen i will never enter that surgery again i will be swapping doctors and my family will asap
Visited December 2022
Park Green Surgery has not yet replied.
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Review titled Fobbed off
Rated 2 stars out of 5
by Stella Campion - Posted on 07 November 2022
My monthly prescription has been rejected twice. First presented 17 0ct 22. After telephoning the surgery was asked which medication I needed. I answered all except 1 item. When chemist information me it was ready 4 items were missing. I went back up to the surgery and was told they were on variable! Was promised they would send the script down asap. So I waited at the chemist for 40 mins. I developed a migraine due to stress and decided t.o go home. It's now Monday and still not received my 4 items.
Visited November 2022
Park Green Surgery has not yet replied.