Park Farm Medical Centre
3 Park Farm Centre, Allestree, Derby, Derbyshire, DE22 2QNContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Prompt treatment
Rated 5 stars out of 5
by Jayne Brown - Posted on 03 November 2024
Having worked in the NHS for over 30 years I know the pressures people work under I was unwell last week and unusually needed to come to the GP From the receptionist to the doctor I saw I received prompt and professional treatment for which I was very grateful
Visited October 2024
Park Farm Medical Centre has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by Susan Chambers - Posted on 17 July 2024
Needed painkillers desperately today. Receptionist said they would send request to GP but may not be done until tomorrow. Happily for me they have sent it same day. Thank you so much.
Visited July 2024
Park Farm Medical Centre has not yet replied.
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Review titled Lovely practice
Rated 5 stars out of 5
by Amelia - Posted on 04 June 2024
Although I have never needed an appointment (luckily) since becoming a patient here a few months ago, I have had frequent contact due to prescriptions and other contact with receptionists both in person and on the phone. I have only positive things to say about every contact I have had. I really hope my thanks will get passed on as I know that it is quite a thankless job but I really do appreciate the help and respect I have been shown - this also extends to the surgery pharmacist. My experience has been night and day with my previous GP surgery and I cannot recommend this practice enough.
Visited June 2024
Park Farm Medical Centre has not yet replied.
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Review titled Terrible experience
Rated 1 star out of 5
by Anonymous - Posted on 03 May 2024
I have contacted the surgery after missing 1 telephone call for my telephone appointment. I was greeted by a very rude and abrupt receptionist who told me I wouldn't be able to speak with the doctor as I missed the phone call. I was met with comments like "well I don't know how many times the doctor has called you" which has made me feel undermined and came across as though I was being untruthful. I then asked to speak to the practice manager and was told that this was not possible. Absolutely disgusting attitude from the receptionist. Would benefit from some training on how to speak to people with respect and compassion.
Visited May 2024
Park Farm Medical Centre has not yet replied.
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Review titled Wasting resources
Rated 2 stars out of 5
by Anonymous - Posted on 04 December 2023
My twins were both issued with a medical letter upon their discharge from the NICU. They were both mainly on breast milk so the doctor only prescribed the formula to one twin and said to call the reception if I needed it increasing/second twin prescribing. They have both been having formula at night time so I called up and the receptionist refused to pass any message across and said I had to come in, my pram doesn’t even fit through their door (inaccessible) and I have no one to watch one of my babies so that isn’t an option. Instead I have had to waste the NHS resources and have a phone appointment for two days time for something that will be resolved in seconds! I know they have processes but the letter has already been given to the doctors for both twins so a little common sense would help in some cases!
Visited November 2023
Review titled Park Farm Medical Centre
Replied on 29 December 2023
Thank you for highlighting your recent experience with the practice. We listen to all feedback and take on board what patients say about the practice. The practice has many processes in place to ensure the care that we provide our patients is safe and effective. This is especially evident when it comes to prescription requests. It appears that in this specific situation there may have been options available to prescribe the formula without the need for an appointment with a GP. If this was the case, then I am extremely sorry for the unnecessary inconvenience that this may have caused. This would certainly not have been the intention. Unfortunately, I cannot comment on the specifics of this feedback without further information. I would encourage you to contact the practice on ddicb.parkfarmmedical@nhs.net if you would like to discuss this incident in more detail. Many thanks, Simon Jones Practice Manager