Palace Road Surgery - Ratings and reviews
Reviews
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Review titled Helpful practise
Rated 5 stars out of 5
by Anne Har - Posted on 20 March 2024
I recently needed a medical form to be completed on line. I am 80 and find the internet confusing and difficult to use. The Surgery Admin Team were able to fill in the form, answering all medical questions and return it completed. I could not have done that myself! A very useful aid to medical practise!
Visited March 2024
Review titled Palace Road Surgery
Replied on 21 March 2024
Dear Patient, Thank you for your review. We really appreciate your comments; and we will share your feedback with the team. Kind regards Palace Road Surgery
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Review titled Late appointment
Rated 2 stars out of 5
by Carina - Posted on 21 March 2024
I waited for 55 minutes for an appointment booked a week ahead. Had to miss the appt as took time out of work and could not wait. Already delayed 3 years for a smear. Looks like it will be delayed longer!!
Visited March 2024
Review titled Palace Road Surgery
Replied on 21 March 2024
Dear Patient, Thank you for your helpful feedback. We will review our appointment schedule for the Practice Nurses and allocate more time; in order to avoid any further late surgeries. Some of our patients have complex medical needs and they want to deal with more than one medical condition at a time. This can cause the surgery to run over. Please contact the surgery to re-book; and we will find an appointment that is convenient for you. We are very sorry to cause an inconvenience to you. Kind regards Palace Road Surgery
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Review titled Wonderful service
Rated 5 stars out of 5
by Bunge - Posted on 03 January 2024
On several occasions recently I was struck by the immense effort put in by my GP, and two additional admin staff who went above and beyond to assist me in person, by email and via a phone call. This surgery has never failed to impress me either care, their efficiency and the warmth with which they deliver their service. It isn’t the very nearest or most convenient surgery to reach as I’ve moved a little further away but I couldn’t move from here because I know the service is first class. Thank you very much Palace Road team. When sick or concerned about my health you’ve consistently been precisely the response I’ve needed, and this I give thanks. Keep up the great work!
Visited December 2023
Review titled Palace Road Surgery
Replied on 05 January 2024
Dear Patient, Thank you for your positive review. We really appreciate your kind comments. Your review has been shared with the team. Kind regards Palace Road Surgery
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Review titled Good surgery
Rated 5 stars out of 5
by David - Posted on 17 August 2023
Quick easy service especially on line some things are more convenient and easier then ringing. not always easy to get an appointment even when ringing in the morning you can wait for a while eventhough your number 2 on the list only to be told no appointments
Visited August 2023
Review titled Palace Road Surgery
Replied on 11 September 2023
Dear Patient, Thank you for your feedback. We encourage our patients to use the online services platform in order to make it easier to book an appointment. We are glad the online process was convenient for you. The surgery has allocated more reception team members to answering phone calls especially during busy times of the day. We hope that you will notice an improvement in the telephone waiting time. Kind regards Palace Road Surgery
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Review titled I like to visit my GP Surgery
Rated 5 stars out of 5
by Anonymous - Posted on 16 August 2023
First of all I feel very comfortable talking to my GP. As a disabled person I feel very relaxed with my GP. I can tell my GP everything on my mind. The staff are very polite and very helpful. Especially the manager and the reception team. The lady that dressed my leg was excellent. The team are lovely. Social Prescriber is lovely. I really like coming to my GP Surgery. I would not change it for the world.
Visited August 2023
Review titled Palace Road Surgery
Replied on 18 August 2023
Dear Patient, Thank you for your positive feedback. We are so pleased to hear that you like to visit the surgery. We have shared your comments with the team. Kind regards Palace Road Surgery
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Review titled Practice very accommodating
Rated 4 stars out of 5
by Anonymous - Posted on 16 August 2023
Calling for an appointment at 8:00 am has not been successful in the past few years. Left hanging on the phone to an automated system; when answered no appointment time slot available!! Attending the practice in person, the staff are very accommodating to my plight and the main GPs obligating to my ill health! If a referral is required for a hospital appointment; there is no hesitation.
Visited August 2023
Review titled Palace Road Surgery
Replied on 18 August 2023
Dear Patient, Thank you for your constructive feedback. We have shared your comments with the team. The practice has changed our telephone system to a new and improved telephone provider. The new system allows more staff to log in and answer phone calls; especially during busy times of the day. We have also recruited two new GPs in order to ensure that the surgery is able to offer more urgent on the day appointments and more pre-booked appointments with a clinician. It is good to hear that you feel the staff have been accommodating to your requests. Kind regards Palace Road Surgery
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 17 August 2023
I am very happy with my doctors surgery. They put themselves out to help the patients. All referral letters have been done on time. The admin team and the doctors listen to you and not palm you off. My family and I have been registered at Palace Road Surgery for 38 years. The manager has given me and my husband so much technical help with the nhs app and she is so supportive. When the surgery is busy we are always given an appointment on the same day. We are always received with a lovely smile and feel very welcome.
Visited August 2023
Review titled Palace Road Surgery
Replied on 18 August 2023
Dear Patient, Thank you for your positive comments. We are glad to hear that you are happy with the services. We have shared your feedback with the team. Kind regards Palace Road Surgery
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Review titled Had experience I’m very unhappy with
Rated 3 stars out of 5
by Anonymous - Posted on 03 March 2023
I called at 8am due to concerns I had. I am a health care professional myself so knew the reason was totally justified. I was given a 9:30 appointment, this appointment was then cancelled by the practice and I was told I would instead get a call at 9:30, this never happened. I had to unfortunately call the practice a further 6 times to be continuously told that ‘someone is going to call you still’ or ‘your call will be in 5 minutes’ I had to keep working my work day around this. By 18:30 pm I never got the call. Today I called back to ask about this, the response ‘oh it was a locum so not much we can do’. The reception whom I usually have no issues with made me feel incredibly stupid every time I called back, I understand it’s not their fault but the reason being ‘it’s a locum’ is totally unacceptable as a response to me not getting an appointment I had booked for something that needed medical attention.
Visited March 2023
Review titled Palace Road Surgery
Replied on 03 April 2023
Dear Patient, Thank you for your constructive feedback. We have spoken to the reception/admin team about effective customer service skills; and we discussed how we can talk to our patients in a helpful/attentive manner. We are very sorry that you were unable able to speak to a Doctor on that day that you called the surgery. We were able to identify your name and contact details by speaking to the surgery reception team. And we managed to book an appointment for you with a Doctor for the following day. We have asked all the Locum Doctors to ensure that if they have attempted to telephone a patient; they should call the landline 3 times and then call the mobile phone number 3 times, followed by a text message to ask the patient to contact the surgery and re-book their appointment; because we could not reach them by telephone. We will also read code the patients medical record to say we had a failed encounter via the telephone so that we have an audit trail. Kind regards Palace Road Surgery
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Review titled Amazing Practice!🌟
Rated 5 stars out of 5
by Olu - Posted on 28 March 2024
I went in with a whole myriad of symptoms, in which i was particularly concerned as there were so many. Staff were able to help with a quick appointment, due to a cancellation. I was amazed at how knowledgeable my G.P. was as to the nature of my symptoms, and pinpointed them right to the last dot. Diagnosis, and prescription in tow, symptoms away in a matter of days. Knowledge is indeed power. Amazing Doctor! Amazing practice! 🌟 Really grateful!
Visited March 2023
Palace Road Surgery has not yet replied.
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Review titled Perfect people
Rated 5 stars out of 5
by D M C - Posted on 30 March 2023
Everybody is so friendly and welcoming I suffer with mental health issues and the surgery is like a safe haven away from the busy streets for the while I'm there
Visited March 2023
Review titled Palace Road Surgery
Replied on 03 April 2023
Dear Patient, Thank you for your positive feedback. We have shared your heartfelt comments with the team. Kind regards Palace Road Surgery