Padiham Group Practice - Ratings and reviews
Reviews
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Review titled Appointment nightmare
Rated 2 stars out of 5
by Maureen Smith - Posted on 11 April 2024
Have tried to book using new system. Needed appointment today told they released appointments on the day. First appointment is 1st May when this happened before I was told to go to Urgent Care what had happened to this once good Doctors practice?
Visited April 2024
Padiham Group Practice has not yet replied.
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Review titled New automated booking service
Rated 5 stars out of 5
by Ms Smith - Posted on 28 February 2024
Just recently. There's a new automated service now in place. To book appointment, cancel appointments, prescriptions. From my own experiance, I used this service. Brilliant, got an appointment same morning, after phoning up at 8am , my appointment was within an hour and half from me phoning. Very impressed.
Visited February 2024
Padiham Group Practice has not yet replied.
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Review titled Reception
Rated 4 stars out of 5
by Susan Hudson - Posted on 04 January 2024
Just want to mention the excellent service I received yesterday from one particular reception staff member .she's long serving I can't mention her name .reassured me and gave me empathy which was comforting to me with my mums situation.
Visited January 2024
Padiham Group Practice has not yet replied.
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Review titled A broken booking system.
Rated 2 stars out of 5
by Shaun Garrigan - Posted on 10 January 2024
Been trying to make an appointment since last Wednesday, 3 January 2024. I have been reading the Google reviews and sadly must agree with the 1* comments regarding the administration services. Doctors have been great when you get to see them. I also find the stock response to poor reviews quite lazy. The Practice Manager should contact these patients, rather than inviting patients to contact them. I only need some prescribed medication for conjunctivitis so I can get back to work as the over the counter treatment hasn't worked. There's got to be a better system of filtering the appointment type, something like a triage system.
Visited January 2024
Padiham Group Practice has not yet replied.
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Review titled Terrible service
Rated 1 star out of 5
by Debbie Garrett - Posted on 31 August 2023
I rang at 8.00am this morning to make my husband an appointment I was 32 in the queue waited half an hour before I managed to speak to the receptionist. The only appointment available was 2.30pm I explained that my husband could only attend early morning or late evening was told 2.30pm was the only appointment they had or I could waste another half hour in the queue tomorrow. I reluctantly took the appointment and my husband had to take unpaid leave to attend. He was driving from Southport and got stuck in heavy traffic and was 15 minutes late and was informed he would not be able to see the doctor. They have no regard or sympathy for my husband circumstances totally frustrating. They just informed him he would have to ring again in the morning with no guarantee he will receive an appointment to accommodate his working hours.
Visited August 2023
Padiham Group Practice has not yet replied.
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Review titled Shocking appointment times
Rated 3 stars out of 5
by James - Posted on 11 November 2022
On 9th November I asked for an appointment for a blood test for my wife who has cancer. Was told by the receptionist that the earliest appointment available would be 12th December. It is simply shocking that a simple procedure cannot be done sooner.
Visited November 2022
Padiham Group Practice has not yet replied.
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Review titled Very Good Treatment
Rated 5 stars out of 5
by Anonymous - Posted on 24 May 2022
Had to visit regarding ear irrigation reception staff very good treatment by healthcare staff was very professional.
Visited May 2022
Padiham Group Practice has not yet replied.