Ouse Valley Practice
London Road, Handcross, Haywards Heath, West Sussex, RH17 6HBContact details and opening times
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Reviews
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Review titled Wait Times for Prescriptions/Phone calls
Rated 2 stars out of 5
by Anonymous - Posted on 21 June 2023
I called and choose the option to speak to the dispensary as it was 12 days since I requested my medication and had not had a text to advise me it was ready for collection. Waited for 45 minutes on hold before giving up and redialling, this time I choose option 1 for reception. Got cut off twice, 3rd time lucky spoke to receptionist who advised that 'the dispensary are not answering the phone because they are busy'. Why have the option for them available then, or at least have a recorded message to advise of this to stop people waiting. I only wanted to know if my prescription was ready, I was told I would have to travel to the surgery to find out and that the receptionist could not walk the very short distance to the dispensary to enquire for me. I gave up and tried again the next day to be told the same thing, only this time much to my persistence the receptionist was really helpful and went and checked in the dispensary and confirmed it is ready to collect. Why did I not get the usual text message to advise me of this? and why couldn't the first person that I spoke to be as helpful.
Visited June 2023
Review titled Ouse Valley Practice
Replied on 29 June 2023
Dear Anonymous, we take all feedback very seriously and go to great lengths to look into the concerns that are brought to our attention. We are sorry to hear that your experience with our dispensary regarding the telephones has been very disappointing. We are now in the process of changing the way patients can contact dispensary, this will enable patients to leave messages for the dispensers to deal with, and patients will then be contacted by someone from the dispensary team about your medication query. The Practice Manager
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Review titled Professional Practice
Rated 4 stars out of 5
by Anonymous - Posted on 25 May 2023
Yes it is hard to get an appointment and frustrating when the receptionist seems to be able to decide whether your medical problem is urgent or not but I think that sadly, this is the same at just about any GP practice these days. My experience today was a helpful receptionist and professional consultation with the doctor who was knowledgeable and also very easy to talk to. Generally I have always felt that all the doctors at this practice are very thorough and always friendly and make me feel listened to.
Visited May 2023
Review titled Ouse Valley Practice
Replied on 29 June 2023
Dear Anonymous, thank you for taking the time to write your review. I will feed this back to all staff. The Practice Manager