Ouse Valley Practice
London Road, Handcross, Haywards Heath, West Sussex, RH17 6HBContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Dispensary
Rated 2 stars out of 5
by Anonymous - Posted on 25 April 2025
Whilst my visits to the doctors have been ok the dispensary is a dreadful experience, every time I go to collect a prescription it is 45 - 60 minute wait at minimum to be served with no sense of urgency from the staff and never any apologies for the wait. There is a take a ticket number system in place but it seems patients coming from an appointment can jump the queue making the wait even longer for those who are just popping in to grab a prescription.
Visited April 2025
Review titled Ouse Valley Practice
Replied on 02 May 2025
Dear Patient, Thank you for taking the time to share your feedback. We’re sorry to hear about your experience at the dispensary and the frustration the waiting times have caused. We understand how valuable your time is, and we sincerely apologise for the inconvenience you’ve encountered. The ticketing system is in place to help manage the flow of patients fairly, but we acknowledge that it can feel disheartening when it appears that others are being seen ahead. Patients coming directly from appointments may sometimes be prioritised due to clinical urgency or time-sensitive medication needs, but we absolutely take your concerns seriously and will review how we communicate and manage this process to ensure greater transparency and fairness. We are also actively looking into ways to reduce waiting times and improve the overall dispensary experience. Thank you again for your feedback—it’s essential in helping us improve. If you'd like to discuss this further, please don’t hesitate to get in touch we me directly. Kind Regards Practice Business Manager
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Review titled Amazing service
Rated 5 stars out of 5
by Anonymous - Posted on 26 February 2025
I phoned @ 8.30am this morning and was given an appointment with a Senior Doctor at 16.00 the same day. After a full examination - a course of treatment was recommended with a follow up appointment if required. I left and within 15 mins my Prescription was available . This is not a one-off. This is the standard Ouse Valley Practice have offered - from Reception, Nursing, the Doctors and Pharmacy to me and my wife over many years. Thank you.
Visited February 2025
Review titled Ouse Valley Practice
Replied on 27 February 2025
Dear anonymous Thank you for your kind words, I will be passing this to the teams. Kind regards The Practice Manager
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Review titled Very helpful receptionist and good service
Rated 5 stars out of 5
by Sarah - Posted on 27 November 2024
I phoned for an on the day appointment. I did have to wait a long time to get through but was persistent. The receptionist ( on the morning if 27/11/24) was very helpful and kind and did her best to find me an appointment which I really appreciated.
Visited November 2024
Review titled Ouse Valley Practice
Replied on 28 November 2024
Dear Sarah, thank you for your very kind words. I will pass this on to the reception team. Kind regards The Practice Manager
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Review titled Kind Understanding GP
Rated 5 stars out of 5
by Anonymous - Posted on 14 November 2024
I had been very nervous about my appointment and very tearful. Dr wax so kind, patient and understanding, I left the surgery with such a feeling of relief that I had managed to convey my symptoms and had been encouraged to take my time and felt listened to. Thank you.
Visited November 2024
Review titled Ouse Valley Practice
Replied on 20 November 2024
Dear anonymous, thank you for taking the time to leave such a nice comment. I will pass this on to the team at the surgery. Kind regards Practice Manager
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Review titled Appalling Service
Rated 1 star out of 5
by Anonymous - Posted on 16 October 2024
This review is for the pharmacy. There has been no consideration for people that work full-time when they changed the opening ours. More often than not my medication is not ready, even after receiving a message to collect, often being ask to come back on another day. Requests that are made do not get received. There is always an excuse, short staffed, sickness... The service is not fir for purpose.
Visited September 2024
Review titled Ouse Valley Practice
Replied on 24 October 2024
Dear Anonymous, Thank you for taking the time to write to us about the issues that you have expereinced, and can I apologise for the distress this may have caused you. Our opening times used to be 8.30am - 6pm but due to the workload we have changed them to have the dispensary opened at 9am - 5.30am, if you have come in to collect your medication and the shutter at the dispensary is down, you can always go to the receptionist and they will ask one of the dispensers to help you. We only send messages for collection when all the medication is ready for the patient to collect, so I am unable to comment on why this has happened, but I will speak to the dispensary manager about this. Any requests that are received into the dispensary are dealt with. Sadly it is not an excuse but we do have sickness and this will obviously cause problems in the department if we do not have a full team on for the day. Kind regards Practice Manager
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Review titled Great Practice
Rated 5 stars out of 5
by Ian Barden - Posted on 30 September 2024
This is aparticular referral to the Dispensary who as a Team that although currently operating under staffing shortages - still maintained for me a 100% Patient service with my Prescription Renewal today 30SEP24 - thank you
Visited September 2024
Review titled Ouse Valley Practice
Replied on 01 October 2024
Dear Mr Barden, thank you for your feedback. I will pass this to the Dispensary team. Kind regards Debbie Isaac Practice Manager
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Review titled Very efficient
Rated 5 stars out of 5
by Anonymous - Posted on 27 September 2024
I came for a blood test. Was seen on time, left 5 minutes later and had the results the same day. Perfect
Visited September 2024
Review titled Ouse Valley Practice
Replied on 30 September 2024
Dear Anonymous, thank you for your feedback, which will be passed to the team. Kind regards The Practice Manager
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Review titled Poor
Rated 1 star out of 5
by Anonymous - Posted on 09 September 2024
I was diagnosed with cancer at my hospital appointment last Thursday I rang the surgery to ask for an appointment to speak to a doctor, I was told I would have to ring every morning to get one. Or I could wait and I would be able to speak with a doctor on the phone which would be a week.Well here we are on Monday and guess what they finally sent me a choice of appointments,wondering why it took days and the earliest appointment is on the 18th so 13 days after diagnosis. Obviously it’s not important nor am I.
Visited September 2024
Review titled Ouse Valley Practice
Replied on 26 September 2024
Dear anonymous, I am very sorry to hear of the concerns that you have mentioned. Please could you call the surgery or email with your details and the Practice Manager would be happy to discuss this with you. Kind regards Practice Manager
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Review titled Wonderful dispensary service
Rated 5 stars out of 5
by Anonymous - Posted on 03 May 2024
Having forgotten to re-order my medication within the recommended timeframe the dispensary team were most helpful, empathetic and kind in expediting my order. Cheery, generous with their time and great listeners. Thank you 'team dispensary'.
Visited April 2024
Review titled Ouse Valley Practice
Replied on 07 May 2024
Dear Patient, thank you for your feedback regarding your visit to our Dispensary Department. I will forward this to the Dispensary Team. Kind regards The Practice Manager
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Review titled So helpful re prescription needed
Rated 4 stars out of 5
by Mrs Mary Clare - Posted on 26 February 2024
Having been given a prescription at A&E recently, I needed it to continue. I had such good service from the Receptionist at the surgery, who made sure the prescription would be continued and be available when my original one ran out. I was very grateful for her help and hope she reads this!
Visited February 2024
Review titled Ouse Valley Practice
Replied on 04 March 2024
Dear Mrs Mary Clare, thank you for your feedback and your kind words. This will be passed to Team. KInd regards The Practice Manager