Oundle - Ratings and reviews
Reviews
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Review titled Blood tests - no thought for patient convenience
Rated 1 star out of 5
by Christopher Leigh - Posted on 03 November 2023
I require 3-monthly blood tests for oncology consultation at Peterborough hospital. Was always able to have test at Oundle and collect result from surgery. Now, I have to travel to Peterborough for blood tests because Oundle's arrangement with Kettering hospital won't allow KGH to do blood tests for Peterborough. The patient suffers cost, wasted time and inconvenience because two hospitals and one GP surgery can't work together in what is supposed to be a National health service. So much for putting patients first.
Visited November 2023
Oundle has not yet replied.
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Review titled What a farce
Rated 1 star out of 5
by Anonymous - Posted on 13 October 2023
Waited for a doctor to call on Wednesday11/10/23. Finally called on Friday 13/1023 from a Huntingdon number. As I am a domestic abuse survivor I do not answer unknown phone numbers. I listened to the voice message and it was a Doctor calling from the St Neots Lakeside number. I rang there and was told the Doctor was not on the premises and I am not registered there and also that several people had the same problem as me. I rang Oundle and the doctor was not on the premises there either. I have been trying to get the issue with my prescription sorted for over 2 months now. I have done everything that doctors, dispensary and reception have asked me to do. Seriously what does it take to sort this out.
Visited October 2023
Oundle has not yet replied.
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Review titled Good experience
Rated 4 stars out of 5
by Anonymous - Posted on 09 June 2023
Med review questionnaire easy to fill out supply bp reading and request meds not on repeat as a full time health care worker I can manage to access services easily with limited time
Visited June 2023
Oundle has not yet replied.
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Review titled Efficient process
Rated 4 stars out of 5
by Anonymous - Posted on 19 April 2023
Professional and timely service from my first reporting symptoms via Doctrin to follow up appointments with nurses and face to face with doctor. Thank you
Visited April 2023
Oundle has not yet replied.
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Review titled Great and quick response today .
Rated 4 stars out of 5
by Anonymous - Posted on 28 February 2023
I called at 8 am with concerns re possible chest infection . I was offered a phone app and called back by a GP within 40 mins . Very pleased with outcome !
Visited February 2023
Oundle has not yet replied.
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Review titled Good clinical experience but questionable administration
Rated 4 stars out of 5
by Anonymous - Posted on 07 November 2022
I was keen to have a flu shot, as a 64.5 year old male, and was pleased to receive a text invitation from this surgery. Unfortunately, the web link did not work and I needed to phone to make an appointment. The receptionist was very reluctant to give me an appointment and only conceded when I explained that I had received a text invitation. Shortly before my appointment was due, I received a further text invitation. It was unclear whether my original appointment had been cancelled and this was a replacement and it was too late to query this with another phone call. This time, the web link worked and I booked another slot. I arrived in time for my original appointment. There was a queue of about 15 people ahead of me waiting for the surgery to open. It did so on time and those waiting were processed speedily and politely. The flu injection was given only after appropriate questions had been asked and it was administered in a professional manner. Overall, I was pleased with the clinical services provided.
Visited November 2022
Review titled Oundle
Replied on 28 November 2022
Thank you for taking the time to give this positive feedback. We did have some administrative issues with the new electronic information service which we have hopefully now resolved. I am happy to hear that the service was good overall. Kind regards Mandy Black Area Manager
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Review titled Quick response
Rated 4 stars out of 5
by William Lacey - Posted on 07 November 2022
Suffered from chest pains and the surgery staff and doctor responded really quickly. A visit to hospital followed and the whole experience was generally positive.
Visited October 2022
Review titled Oundle
Replied on 28 November 2022
Thank you for taking the time to give us this feedback. I will share with the team at our next meeting, Kind regards Mandy Black Area Manager
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Review titled Excellent Practise
Rated 5 stars out of 5
by Guido Maibaum - Posted on 09 September 2022
I used the doctrine option on the Oundle Lakeside Practise website and I got an appointment the very next day, putting my mind at rest. The Dr was fantastic, reception staff friendly and very efficiant. The practise has always been excellent to be fair and provide an excellent service. Thank you very much!
Visited September 2022
Review titled Oundle
Replied on 28 November 2022
Thank you so much for the lovely feedback. This has been shared with our team. Kind regards Mandy Black Area Manager
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Review titled Exceptional
Rated 5 stars out of 5
by P rogalla - Posted on 26 September 2022
Having been with the practice for 6 years i cannot fault the staff. Every time i have made contact with or visited the surgery i have only encountered a polite, efficient and effective response from everyone concerned. Well done to everyone.
Visited September 2022
Review titled Oundle
Replied on 28 November 2022
Thank you for your very kind comments it means a great deal in these hard times. We have shared your comments with the partners and the team. Kind regards Mandy Black Area Manager