Orrell Park Medical Centre - Ratings and reviews
Reviews
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Review titled Frustrating
Rated 2 stars out of 5
by Anonymous - Posted on 23 April 2024
The staff and Dr's are lovely, however the whole appointment system is geared to those who do not work. I was 15 in the queue this morning and still could not get an appointment. An appointment the Dr has requested that I make! So be aware,if like me you work Monday to Friday 0730 -1800 you have zero chance unless you take time off work and then go to the Dr's to queue at 0730/0745 for them to open at 0800 to have a slim possibility of actually getting an appointment.
Visited April 2024
Review titled Orrell Park Medical Centre
Replied on 24 April 2024
Dear Patient Thank you for taking the time to provide feedback to our practice. Please accept our apologies that you were unable to get an appointment when you called the practice. I am happy to discuss this further with you, if you would like to contact the practice and ask to speak with me, if I am not available at the time, please leave your information and I will call you back as soon as possible. Thank you Practice Manager
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Review titled Rubbish
Rated 1 star out of 5
by T21 - Posted on 27 March 2024
Phone up at 8am finally get through at 8.22 to be told all appointments have gone, had a text the day before to ring up for X-ray results receptionist was not helpful at all just said ring back tomorrow (so the same problem will happen again) absolute joke of a surgery!!
Visited March 2024
Review titled Orrell Park Medical Centre
Replied on 24 April 2024
Dear Patient Thank you for taking the time to provide feedback to our practice. Please accept my apologies for the experience you had when you where trying to book an appointment with our surgery. I am happy to discuss this further with you, if you would contact the practice and ask to speak with me, if I am not available at the time please leave your details and I will ring you back as soon as possible. Thank you Practice Manager
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Review titled no doctor ever available
Rated 1 star out of 5
by Leah M martin - Posted on 23 February 2024
we have been waiting over 2 weeks to be told we cannot see a doctor complete lack of care seriously ill child with chest infection for over 2 weeks no practice manager we can never see a doctor so we feel we have no doctor at all
Visited February 2024
Review titled Orrell Park Medical Centre
Replied on 24 April 2024
Hi Leah Thank you for taking the time to provide feedback to our practice. Since you have added your comments I have called and spoken to you about your issues, hopefully we resolved these for you, but if you do have any further concerns please do not hesitate to call me to discuss them further. Thank you Practice Manager
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Review titled E-Consult is a facade
Rated 1 star out of 5
by Anonymous - Posted on 23 April 2024
Orrell Park uses receptionists to triage e-consults. The majority of those times, you receive a message rebuffing you, telling you "Call for an appointment tomorrow at 8am". Of course, you then can't get through the next day. They don't just make the appointment there and then if you have alerted the surgery to your health concern? What is the point of using e-consult, for the staff or patients? The website looks very modern and technological, but the practice uses none of the services that it states it does! It's very misleading. Only one time did I receive a prescription from a nurse by sending a not very nice image of my illness and specifically stating what medication I believed I needed. I really felt uncomfortable sending a photo to an unqualified receptionist to see. Another issue is I have tried to inform this surgery of pregnancies twice. The first time the receptionist shouted across the desk "what do we do with pregnant people?" to a colleague, then told me to go to the women's hospital without bothering to even take my details. I subsequently lost that pregnancy early on, and felt like I couldn't speak to a GP about it because they had nothing on file and the receptionists didn't even know what to do! For my current pregnancy, I had to be told by the hospital, that it is the GP surgery I will have my midwife appointments at. I would expect to be given this information when I speak to a receptionist about pregnancy related matters. All in all, this surgery is the worst I've had the misfortune to register with. The only positive aspect is the ability to see the wonderful asthma nurse.
Visited February 2024
Orrell Park Medical Centre has not yet replied.
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Review titled Shocking
Rated 2 stars out of 5
by Wendy - Posted on 29 November 2023
It is ridiculous to have to call at 8am to make an appointment with the GP to get blood test results, only for the calls never to be answered. I called 100times today at 8am and the phone is busy!!!! Just to get your blood test results. Why this insane practise? NHS needs to scrap this crazy rule and have a better system.
Visited November 2023
Orrell Park Medical Centre has not yet replied.
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Review titled Online Registration means nothing
Rated 1 star out of 5
by Anonymous - Posted on 25 September 2023
I was initially pleased to have such a new experience, completed all the online registration forms, had a phone call to confirm the details had been received and to bring in ID and proof of address. Went into the practice with the items needed, only to be handed exactly the same forms to re-complete. So far, poor experience and questioning if I wish to continue registering with this practice.
Visited September 2023
Orrell Park Medical Centre has not yet replied.
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Review titled No idea if they are good as can’t get an appointment
Rated 1 star out of 5
by Lynn Farram - Posted on 23 June 2023
Have been trying to get an appointment for two months thankfully I’m not dying or anything! The system is ridiculous. I want to be able to book an appointment for a day in the future but no only that day if you call at 8am which you do day after day after day and no joy. How would this work for someone ill or struggling? Disgraceful. Might be an amazing doctors surgery! I’m looking for peri menopause help advice and possibly medication to help me navigate that and so am not unwell exactly. I cannot get near to getting an appointment at this place, thank God I’m not trying to get a lump checked out. Free up some non urgent appointments I would happily wait weeks into months. Already on month 2 of phoning on my days off… are there even doctors in the building?
Visited June 2023
Orrell Park Medical Centre has not yet replied.
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Review titled Awful practice
Rated 1 star out of 5
by Anonymous - Posted on 21 March 2023
Went on their website, I was well within their catchment area, went through the trouble of completing their online registration form, only to be told I’m outside their area. When I called and asked why I was outside the area when I’m only .8 miles away and within their area online, they told me “that’s just what we’ve been told”. They then suggested I try Aintree, which is actually farther away. When I pointed this out they said “if that’s what you say”. What a joke.
Visited March 2023
Review titled Orrell Park Medical Centre
Replied on 24 April 2024
Dear Patient Thank you for taking the time to provide feedback to our practice. Please accept my apologies for the experience you have had at our practice. I would like the opportunity to discuss this further with you, if you could please contact the practice and ask to speak with me, if I am not available please leave your details and I will ring you back as soon as possible. Thank you Practice Manager
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Review titled Doctors did not call me back
Rated 1 star out of 5
by Anonymous - Posted on 19 July 2022
I was waiting for a call from the doctor between 3pm and 4pm. Needless to say I didn't receive my call. I rang reception and they couldn't tell me what time I would get a call back. I waited and waited nil response. Terrible service.
Visited July 2022
Review titled Orrell Park Medical Centre
Replied on 22 May 2023
Dear Patient Thank you for taking the time to provide feedback for our practice. Please accept our apologies that you were not contacted at the time given, I am happy to discuss this further with you, if you could like to contact the practice and speak with myself or the Assistant Practice Manager. Thanks Practice Manager