Orchard Surgery,Melbourn
Orchard Surgery, New Road, Melbourn, Royston, Hertfordshire, SG8 6BXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Smear test
Rated 5 stars out of 5
by Anonymous - Posted on 12 July 2023
Appointment on time. Quick and easy. The nurse was great and made me feel at ease. A very necessary test and done in a respectful and efficient manner.
Visited July 2023
Orchard Surgery,Melbourn has not yet replied.
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Review titled Lovely Nurse
Rated 5 stars out of 5
by Anonymous - Posted on 05 July 2023
I had a cervical screening test booked the nurse was very friendly and professional! I was in and out within 10 minutes
Visited July 2023
Orchard Surgery,Melbourn has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 14 July 2023
Very friendly staff that went above and beyond to fit me in for an emergency appointment. Did not have to wait for more than 3 minutes in the waiting room. Excellent service & care
Visited July 2023
Orchard Surgery,Melbourn has not yet replied.
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Review titled Struggling to meet demand
Rated 1 star out of 5
by Anonymous - Posted on 12 June 2023
This surgery does not have enough staff to answer their phones or provide the care you'd expect. It's upsetting as the staff they do have try their best. I've had an ongoing medical condition over the last three months or so and I constantly have to fight for appointments and for doctors to take me seriously. It is not uncommon to wait on the phone for 30 minutes. It's really distressing and I feel so isolated with these symptoms. So far I've been sent for 4 blood tests and, though they have identified some issues, no treatment has been prescribed. I strongly suspect they're waiting for my bloods to come back normal so they can stop any investigations despite having multiple other symptoms. I'm not a doctor and therefore the repeating blood tests and lack of medication may be necessary but no one has told me anything or had the time to discuss possible explanations with me. It's been a really difficult couple of months and I've found myself wishing I could afford private healthcare.
Visited June 2023
Orchard Surgery,Melbourn has not yet replied.
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Review titled Poor service
Rated 2 stars out of 5
by Anonymous - Posted on 23 May 2023
There has been an influx of new GPs and that seems to have coincided with a deterioration in the service provided. Reception staff always do their best to help and despite some other reviews, I've never encountered anything other than politeness and helpfulness from reception and dispensary staff. It's all very well becoming part of a PCN and valting all sorts of new services but the clinicians need to get the basics right first, such as patient care. Perhaps remembering why they became doctors in the first place might help.
Visited May 2023
Orchard Surgery,Melbourn has not yet replied.