Orchard Medical Centre - Ratings and reviews
Reviews
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Review titled Very disappointed
Rated 1 star out of 5
by Anonymous - Posted on 18 April 2024
Have been going to this doctors surgery since I was a child, and it has never been amazing but it has reached the point that it is unacceptable. Recently put in an online request for an appointment as I personally struggle to make phone calls and can not be on hold for 30 mins at 8 o'clock in the morning due to work. After waiting 2 days to be informed as to whether I received an appointment, I finally received a message to say that "they were currently waiting for new appointments and that I should call on Monday". The online feature has been put in place to help people like me who do struggle with phone calls, and I think that it should be utilised properly so that we can have access to doctors appointments. It took them 2 days to tell me to "call on Monday" where I know for a fact that I will be left on hold for ages, join a que of everyone else who has been told to "phone back on Monday" as that is their default message and then made to tell a receptionist about why I want to see a doctor. At this point I am thinking of giving up and not even seeing a doctor about the issue as it is too much stress and anxiety to put myself through to even get the appointment, let alone actually go and talk to someone. This has been a major disappointment and I am very annoyed at the fact that they have put the systems in place that they clearly can not facilitate.
Visited April 2024
Orchard Medical Centre has not yet replied.
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Review titled A GP Surgery that goes above and beyond
Rated 5 stars out of 5
by Mrs A Wilshire - Posted on 20 November 2023
I can honestly say i have never experienced a surgery like this from the reception staff, nurses and doctors the level of consistency is obvious to see. I have several health conditions which with the support from my GP surgery are managed but recently have been struggling with my mental anxiety and depression. My doctor not only picked up on this but went above and beyond and has helped signpost support which if im really honest has meant the difference between dark and light for me and i feel very safe and supported, by bridging the link between GP surgery and social prescribing has meant the gap that has remained for so long is finally reduced meaning they can both work in harmony not just prescribing the right medication but providing support for mental health and wellbeing it also helps to reduce medication prescribing by addressing mental health gives patients the missing link that can help improve individuals overall health long term. Thank you so very much to the practice team from the reception staff the nurses and doctors you really make the difference. ; )
Visited October 2023
Review titled Orchard Medical Centre
Replied on 21 November 2023
Dear Mrs Wilshire, thank you so much for taking the time to provide your feedback. We always appreciate hearing how everyone at the practice is making a positive difference to our patients health and Wellbeing. It makes all the hard work worthwhile. We recognise that this isn't always the case, but our teams constantly strive to offer the best service for our patients. It's great to hear how joined up system working is making a difference to you. Thank you again for such lovely feedback. We will share this in our daily team huddle, which always lifts the teams spirit. Kindest Regards Debbie - Business Manager
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Review titled Reception staff feedback
Rated 5 stars out of 5
by Deb Crew - Posted on 09 July 2023
I contacted the practice yesterday regarding the Vertigo symptoms my husband who was suffering. I spoke to the receptionist , and just wanted to give some feedback regarding her conversation with me. She was so kind and understanding, I didn’t feel rushed at all, and she gave really good advice. She let me know that if things were no better I could contact the surgery later and the details of our conversation would be noted. We felt reassured and during the day his symptoms did gradually improve. At such a busy time for GP practices , it’s really great to be able to give such positive feedback. I’d be grateful if you could pass this on to your reception team with who we have always had a positive experience. With Kind Regards
Visited June 2023
Review titled Orchard Medical Centre
Replied on 21 November 2023
Dear Deb, Thank you so much for taking the time to give us your feedback after you contact with the practice in July. So sorry its taken me so long to respond to you. I'm pleased to hear how well you were navigated and treated when you called and I will happily pass this back to the team to hear you lovely feedback. Like all surgeries we are very busy and we feel that every patient deserves the best service possible when they contact us. Many thanks again. Debbie - Business Manager
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Review titled excellent service
Rated 5 stars out of 5
by Carole Ann Lucas - Posted on 07 March 2023
took mum who has dementia for a blood test. , nurse also looked at leg, found something needing treatment. Treatment done there and then. Amazing my surgery would have you waiting weeks. Rang receception next day for further appointment lady was so nice and accommodating arranged one although fully booked. Mum is 93 and very weak but i was amazed at the respect and help she received from you all. Thank you so much it is much appreciated especially in these difficult times.
Visited March 2023
Review titled Orchard Medical Centre
Replied on 14 April 2023
Dear Carole, Thank you so much for taking the time to record the excellent service your Mum received at the practice. We are working in challenging times, that's for sure. As a practice we put so much effort into training our health navigators and they do an amazing job under really challenging circumstances as demand continues to increase. Its so important to treat everyone with respect and dignity they deserve. I will share your comment with the whole practice and I have no doubt it will be very welcome. Many thanks again Debbie Business Manager
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Review titled Good GP care
Rated 4 stars out of 5
by Steven Fletcher - Posted on 13 April 2023
Really Good GP care. However, the usual issue of gaining access to your GP when needed, is always a concern. I don’t know how the NHS can improve on this due to the ever increasing demands on our services. Obviously need more investment into training GP and health professionals. Nevertheless, keep the good work up.
Visited February 2023
Review titled Orchard Medical Centre
Replied on 14 April 2023
Dear Steven, Thank you so much for taking the time to review our services. We feel your frustration regarding access and are looking at different ways to improve this. We have most recently adjusted the capacity with urgent on the day appointments and routine appointments to improve patient continuity and access. We are committed to ensure our staff are trained to a high level in navigation to direct patients to the most appropriate clinician. All our staff are amazing, both clinical and non clinical, despite the ever increasing patient demand they continue to be positive and offer an excellent service to our patients. Its certainly not easy in General Practice. Many thanks again for your comment. Debbie Business Manager
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Review titled Brilliant Surgery
Rated 5 stars out of 5
by Anonymous - Posted on 19 April 2023
I cannot fault Orchard Medical Practice, the staff are all so lovely and friendly and nothing feels like it's an inconvenience. The reception staff are always helpful. I chose this surgery because of their online system and its been great for making appointments and sending medication requests in. It's been so easy to do and then you don't spend ages on the phone. I'm very satisfied with my choice.
Visited February 2023
Review titled Orchard Medical Centre
Replied on 21 November 2023
Dear Patient Many thanks for choosing us, its great that you have joined us. Thank you so much for taking the time to give your feedback and I will share at our Staff Huddle. Our integrated website has been a huge benefit for us and patients being able to access the practice 24/7. We are changing our telephone system in Jan 24, which will make further improvements. We constantly look at ways to improve access to the practice, so patients don't have to wait too long on the phone and when getting through are navigated appropriately. Many thanks again and I hope you will like the new phone system, along with all our changes. Many thanks Debbie - Business Manager
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Review titled Superb and efficient practice
Rated 5 stars out of 5
by Anonymous - Posted on 26 January 2023
The support whether from the Reception, Administration team, Nurses and Doctors is always superb, I feel valued and above all my welfare is taken so very seriously. Even during these challenging times I have always received excellent support in a professional and efficient manner. I'm so grateful that we have such a wonderful Doctors Surgery in Kingswood.
Visited January 2023
Review titled Orchard Medical Centre
Replied on 27 January 2023
Dear Patient, Thank you so much for taking the time in sharing your experience here at the Practice. We are indeed in challenging times and any positivity we receive goes a long way in lifting staff morale. I will share your comment in our daily staff Huddle. It's so easy to complain when things are tough and we accept we aren't perfect, but all our teams at the Practice work so incredibly hard to provide the very best service for our patients. It's lovely to know we are appreciated. Thank you so much. Debbie Business Manager
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Review titled Great practise
Rated 5 stars out of 5
by Jayne Hopton - Posted on 07 December 2022
You have always been so helpful with mums care. Prompt answers to queries your on line system is excellent. When we've seen your staff they've all been so nice to mum who has dementia. You've been very helpful to myself as her carer. Merry Christmas and thank you
Visited December 2022
Review titled Orchard Medical Centre
Replied on 08 December 2022
Hi Jayne, thank you so much for taking the time to comment on the service and care we have provided for your Mum and yourself as a carer. We really appreciate feedback from our patients and I will share with the team at our daily huddle today, we always love to hear positive comments as well as when we don't get it quite right! We wish you a very Happy Christmas and peaceful New Year. Many thanks again. Debbie Penney - Business Manager
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Review titled Excellent service at the practice.
Rated 5 stars out of 5
by Mark Adams - Posted on 24 November 2022
I rang the Surgery in the morning as I was suffering from a bad chest infection. They gave me an appointment for later that morning, when I had a thorough check up and was prescribed an antibiotic.
Visited October 2022
Review titled Orchard Medical Centre
Replied on 25 November 2022
Hi Mark, Many thanks for taking the time to provide a review for the practice. It means such a lot to the team to receive positive feedback, especially when General Practice is seen in such a negative light of late. We have all worked so hard to provide the very best service for our patient population and will continue to do so. Many thanks again. Debbie - Business Manager
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Review titled Flu Jab.
Rated 5 stars out of 5
by Brian Nash - Posted on 01 October 2022
Everything about the organisation of the flu jab was excellent. I got my link via phone,booked a convenient time and turned up! The jab itself was over in a second and administered very professionally,as always. In general,my engagements with Orchard Medical Centre,via phone,website or in person are always professional, helpful and very satisfactory indeed. Five stars!
Visited October 2022
Review titled Orchard Medical Centre
Replied on 03 October 2022
Dear Mr Nash Thank you so much for taking the time to comment on the organisation of our Flu clinic this year. We have used a new system called Accubook for flu appointments this year, which has made it easier for everyone. We always have the backup of calling the surgery as we want to be inclusive and It systems don't suit everyone. I'm so pleased you've had such a positive experience. I shared your comment to the team today at our daily Huddle and it was very much appreciated, with so much negative press for Primary Care. We are always grateful for patient feedback. Many thanks Debbie - Business Manager