Omnes Healthcare Ltd - Ratings and reviews
Reviews
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Review titled Great practice
Rated 5 stars out of 5
by Edwin - Posted on 18 April 2024
I spoke with Marie this morning for my repeat prescription and the service she gave to me was excellent 👌 👏 👍. Thank you so much Marie.
Visited April 2024
Omnes Healthcare Ltd has not yet replied.
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Review titled Problem solved
Rated 3 stars out of 5
by Anonymous - Posted on 26 April 2024
After speaking to a receptionist who wasn’t interested in why I needed to book a Saturday appt via the phone, I was told to use the evergreen app and to do the next day. I tried to explain I was working 7-7 so was not possible. In the end I was angry and put the phone down. I emailed my complaint to the surgery and got a call today although I did say in it I was working but they caught me on a break. The practice manager who I spoke to was really nice and understanding and solved my problem in minutes if only the reception staff were like this.
Visited April 2024
Omnes Healthcare Ltd has not yet replied.
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Review titled Reception Staff
Rated 4 stars out of 5
by Anonymous - Posted on 05 March 2024
Once again thank you to a great receptionist sorting out prescriptions . Friendly and polite member of staff nothings to much . Always takes time to check in on my needs .
Visited March 2024
Omnes Healthcare Ltd has not yet replied.
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Review titled Great service customer
Rated 4 stars out of 5
by Liriane Bolfe - Posted on 12 March 2024
The person from answered the phone quickly (never happened before) and she got an appointment for me in the same week… something unprecedented!!! A service 5 ⭐️⭐️⭐️⭐️⭐️
Visited March 2024
Omnes Healthcare Ltd has not yet replied.
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Review titled Rude response
Rated 3 stars out of 5
by Anonymous - Posted on 08 February 2024
I went for my annual health check appointment with nurse. She was so kind and welcoming. I got my blood check request form from reception and went to check if there is any possibility to get my blood today. I am working at NHS. I have to get a day off.. when I went phlebotomist raised her voice and told receptionist don't send any one. I am finished the day. I told receptionist that I came to check if there is any possibility to to do my blood test. It was 11.30. He said she finished the day today. She wants to go early.
Visited February 2024
Review titled Omnes Healthcare Ltd
Replied on 16 February 2024
I am sorry to hear this. We are GP practice. We are glad that you had nice experience with our nurse at GP practice. Thank you for your positive comment for our service at GP practice. Just a clarification, Phlebotomist Service is run by different provider which is not belong to us so we don't have any control whatsoever. I will appreciate if you raise your concern directly to Phlebotomist service in order to address appropriately. Once again Thank you for your nice comment for our nurse at GP practice.
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Review titled Brilliant staff
Rated 5 stars out of 5
by Anonymous - Posted on 14 February 2024
Went today, the ladies working at the reception were brilliant. Helped me set up with the online portal, made sure all my queries were answered. The nurse I saw made sure to ensure all my concerns were addressed.
Visited February 2024
Review titled Omnes Healthcare Ltd
Replied on 16 February 2024
Thank you so much for your positive comment. That's very nice to hear that you felt our team made your experience helpful and satisfied. Your feedback is valuable for us. Thank you so much for such a positive comment.
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Review titled Prescription query on behalf of my child
Rated 5 stars out of 5
by Anonymous - Posted on 09 February 2024
The staff was able to check on the issue, explain what will happen and managed to get things resolved. I received a call back within minutes, to let me know the issue has been sorted. Thank you.
Visited February 2024
Review titled Omnes Healthcare Ltd
Replied on 16 February 2024
Thank you so much for your positive comment. That's very nice to hear that our team met your expectations and resolved the queries. We are Glad that you felt satisfied with our service. Much Appreciated.
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Review titled Great practice
Rated 5 stars out of 5
by Ida - Posted on 17 January 2024
I’m happy with this practice as the receptionists have great communicational skills, very reliable and professional.
Visited January 2024
Review titled Omnes Healthcare Ltd
Replied on 16 February 2024
Thank you so much for your positive comment. That's very nice to hear that we met your expectations, Your feedback is valuable for us. Thank you so much for such positive comment.
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Review titled Good customer service
Rated 4 stars out of 5
by Anonymous - Posted on 17 November 2023
The local health center is a commendable institution that effectively meets the healthcare needs of the community. With its convenient location and comprehensive services, it has become an essential resource for individuals and families seeking reliable healthcare The receptionist was kind and helpful.
Visited November 2023
Review titled Omnes Healthcare Ltd
Replied on 16 February 2024
Sorry for the Late reply. Thank you so much for your positive comment. This is very nice to hear that you felt positive about the service and with the team member. Thank you so much.
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Review titled Telephone appointment
Rated 4 stars out of 5
by Anonymous - Posted on 17 November 2023
I got a telephone appointment the same day and I felt listened to by the doctor. I really appreciated that.
Visited November 2023
Review titled Omnes Healthcare Ltd
Replied on 16 February 2024
Sorry for the Late reply. Thank you so much for your positive comment. That's very nice that we met your expectations, you got same day appointments and also you had positive experience with GP. Thank you so much for such nice comment.