Ombersley Medical Centre - Ratings and reviews
Reviews
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Review titled Excellent service
Rated 5 stars out of 5
by Mike - Posted on 17 April 2024
I prebooked my appointment online because of two problems I was having and was seen by a lovely young lady who treated me really well and dealt with both of my problems. Always get the best possible treatment and care.
Visited February 2024
Review titled Ombersley Medical Centre
Replied on 18 April 2024
Dear Mike, Thank you for your feedback. I am pleased to hear that you had a positive experience and that we were able to help you. I will be sure to pass your feedback on to the team during our next practice meeting. Kind regards, Andrea Hinton Practice Manager Ombersley Medical Centre
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Review titled Great practice but Pharmacy needs improvement
Rated 5 stars out of 5
by Anonymous - Posted on 16 June 2023
I have been a patient with Ombersley Medical Centre for 6 years and always receive the best care and attention. However I find the 72 hour prescription ordering time a bit excessive. I understand that this was necessary during the pandemic but please, please, please can we go back to the 48 hours pre Covid order times. I used to work in a very busy GP surgery in Birmingham and we managed to do it in 48 hours. This would greatly improve our patient experience.
Visited June 2023
Ombersley Medical Centre has not yet replied.
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Review titled Very good experience
Rated 5 stars out of 5
by Hannah - Posted on 24 April 2023
I have had two very good experiences with this practice - in stark contrast to my parents' experience with their GP practice in the south-east of England. Last week my daughter had a frightening episode that caused us to call 111, who recommended a GP visit in the next three days. We received a callback from Ombersley within minutes and were able to see the GP within an hour, which was great as my daughter was frightened and in a lot of pain. They were wonderful. On a previous non-urgent occasion we were again able to receive phone advice that morning and pick up a prescription later that day. They are prompt, friendly and reassuring, and being able to get a same-day appointment is much better than many people's current experience on the NHS. Thank you!
Visited April 2023
Review titled Ombersley Medical Centre
Replied on 09 May 2023
Hi Hannah, Thank you for taking the time to leave this review. I am pleased to hear that you were happy with the service you received from us and that we were able to help you. I will share your feedback during our next practice meeting. Kind regards, Miss A Hinton Practice Manager
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Review titled Very good experience
Rated 5 stars out of 5
by Hannah - Posted on 24 April 2023
I have had two very good experiences with this practice - in stark contrast to my parents' experience with their GP practice in the south-east of England. Last week my daughter had a frightening episode that caused us to call 111, who recommended a GP visit in the next three days. We received a callback from Ombersley within minutes and were able to see the GP within an hour, which was great as my daughter was frightened and in a lot of pain. They were wonderful. On a previous non-urgent occasion we were again able to receive phone advice that morning and pick up a prescription later that day. They are prompt, friendly and reassuring, and being able to get a same-day appointment is much better than many people's current experience on the NHS. Thank you!
Visited April 2023
Review titled Ombersley Medical Centre
Replied on 25 April 2023
Thank you for your kind comments and for taking the response to write this review. I will share your feedback with the team at our next team meeting. Kind regards, A. Hinton Practice Manager
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Review titled Disorganised . Unempathic
Rated 1 star out of 5
by Anonymous - Posted on 04 May 2023
Moved surgeries . Due to house move . They changed my repeatt prescription without notice or consultation . They are denying me full access to my records via nhs app with No reason despite repeated! Requests to resolve . Considering moving Back to old GP !
Visited April 2023
Review titled Ombersley Medical Centre
Replied on 09 May 2023
Dear Patient, Thank you for your feedback. I am very sorry to hear that you are disappointed with the service you have received. I would like to welcome you to contact me directly via telephone or email at ombersleymedicalcentre@nhs.net so that we can discuss your concerns in more detail and hopefully find a resolution. As you have posted anonymously and have not contacted me previously about these concerns, I am not aware of the issues you have mentioned in your review. Please do contact me so that we can look to resolve this. Kind regards, Miss A Hinton Practice Manager
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Review titled Ok if you haven’t experienced better
Rated 2 stars out of 5
by R Watton - Posted on 21 January 2023
Ok if you haven’t experienced a better service. Receptionists are unaware of the practices policies, unaware of where things are kept and give out incorrect information. A few of the GP’s are lovely but management aren’t helpful at all. Very unorganised when asked for a sick bowl reception couldn’t find any. Pharmacy is not open on weekends and doesn’t sell medication/goods. Prescription only Pharmacy. Always somewhere to park however I feel this is a reflection of the above.
Visited October 2022
Review titled Ombersley Medical Centre
Replied on 23 January 2023
Dear R Watton, Thank you for your feedback. Once again, I am sorry to hear that you have had a bad experience with the practice. I believe that I have responded to your concerns in detail via email back in October when they were first raised with me directly. Should you wish to discuss anything further with me I would be more than happy to do so. I believe that you have my contact details. Kind regards, A. Hinton Practice Manager