Oliver Street Surgery
57 Oliver Street, Ampthill, Bedford, MK45 2SBContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Disappointing
Rated 1 star out of 5
by Lyn T - Posted on 02 May 2024
Yesterday 1st May I had an appointment to see a nurse for my 2nd shingles jab. I made the appointment as was requested by the surgery approx 3 weeks ago. I checked in at the surgery 5 mins before my appointment time of 10.15, I was eventually called at 10.30 to be told by the nurse that the appointment request shouldn't have been sent out as the 2nd injection should be 6 months after the 1st ie July/Aug. She was very apologetic but that didn't help I'm afraid given the time it had taken me to park and then waiting to be seen is disappointing to say the least. I moved to this surgery from my previous one in the hope of getting better and quicker service but unfortunately not .
Visited May 2024
Oliver Street Surgery has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 03 May 2024
Can’t thank the New Practice Manager enough. She listened to my issues today for my mum and excelled in dealing with them and sorting them. Thank you so much. I have never had such good service from this surgery and have been with them for over 25 years . Keep up the fantastic work.
Visited May 2024
Oliver Street Surgery has not yet replied.
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Review titled No GP appointments
Rated 1 star out of 5
by Anonymous - Posted on 09 January 2024
You can only book appointments via a long winded online form after which time the surgery determines whether you see a GP. I needed to see a GP regarding my prescriptions and some alarming test results which had not been shared with me. I raised a complaint and was seen that day in the surgery by a nurse who basically dismissed my complaint and just gave me repeat prescriptions which means as of 2024 my prescription has not been removed in a year. Her explanation for the test results was it wasn't anything to worry about and the equipment was likely faulty! You can't get to a GP for anything and any appointment request is only seen by the nurse. Since what I went to see the GP about has been ongoing for nearly 18mths it is quite worrying and I am having to consider paying for private healthcare.
Visited December 2023
Oliver Street Surgery has not yet replied.