Oldbury Health Centre - Ratings and reviews
Reviews
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Review titled Some staff need retraining
Rated 1 star out of 5
by G=T=H - Posted on 21 March 2024
I phoned to see a Doctor l was told that l would get a call back l didnt get, phoned to complain and spoke to a secretary who was hopeless ==not bothered not interested just a pack of excuses as how busy they are .shood be fired.
Visited March 2024
Oldbury Health Centre has not yet replied.
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Review titled Two very satisfied patients
Rated 5 stars out of 5
by B & D SALTER - Posted on 23 March 2024
We are both in our seventies and had become very disappointed with our previous GP practice: the reception staff were surly and unhelpful; there seemed to be too much reliance on locum doctors and physician associates, who did not know us, whereas in our earlier experiences with that practice we had a good ‘family doctor’ whom we got to know well before he retired. Now, on moving to the practice based at Oldbury Health Centre, we have found the receptionists to be pleasant and helpful (with a smile), and the medical attention to be excellent. In particular we are extremely grateful to one particular doctor following a recent face-to-face appointment when she saw both of us. We found her care and attention to be very reassuring. We are sorry that this practice has been the subject of so many hostile reviews by people who seem rather irrational, although we agree that the apparently national custom of asking people to ring at 8 am for an appointment is not a good one. We realise that the NHS is currently underfunded, leading to stress for the practitioners and increased anxiety for patients. We will support any parliamentary party which promises to improve this situation, to make the GP experience better for both patients and doctors.
Visited March 2024
Oldbury Health Centre has not yet replied.
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Review titled Lovely Reception staff
Rated 4 stars out of 5
by Pauline - Posted on 06 March 2024
Received a text message asking me to contact GP to discuss my recent blood test result. Felt extremely anxious. 1st available appointment is 15th March. My stress levels began to rise. Spoke to Reception staff Zarka who was so helpful and reassuring. Many thanks Zarka.
Visited March 2024
Oldbury Health Centre has not yet replied.
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Review titled Appalling
Rated 1 star out of 5
by Kerry Bradshaw - Posted on 21 February 2024
My sister during her consultation about her painful knee was called a 'clever girl' when made to come to her own diagnosis of 'maybe wear and tear'. She was hurried through her consultation and was told to make another appointment to discuss another issue after waiting over an hour to be seen. This practice needs a CQC inspection prompt!
Visited February 2024
Oldbury Health Centre has not yet replied.
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Review titled Bookings are a disgrace
Rated 1 star out of 5
by Ute - Posted on 11 January 2024
This is the third time that I spoke to someone on the phone to make an appointment. First: they did not have my appointment in their system and I waited over an hour to find that out. Second: I wanted to see a doc, they made it a triage, for 12 pm but then I got a call as I was on the waiting list. so why 12 pm? Even said so on the app. third time. I needed to speak to someone as I was in pain. I was told to wait on the day for a call and when I did not receive a call by 5 pm I called only to find out that someone would call me in 4 days.!!!!!! This was not agreed and I was not been made aware of it. What is going on with this place?
Visited January 2024
Oldbury Health Centre has not yet replied.
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Review titled Great Practise
Rated 5 stars out of 5
by Anonymous - Posted on 17 June 2023
Been with this surgery for over 15 years, and even though I have tried to use it only when necessary, the service has always been great from all members of staff. Most recent experience involved 2 GPs and both provided good advice, a prompt service and completed each and every task requested of them plus more. Could not have asked for a better and more efficient service from every member I had contact with. This included referrals to other hospitals for tests, requests for personal information and treatment for a chest injury and breathing problems.
Visited June 2023
Oldbury Health Centre has not yet replied.
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Review titled Disgrace of a surgrry
Rated 1 star out of 5
by Anonymous - Posted on 09 May 2023
This surgery is useless. The receptionists and doctors are all useless. They either give up looking into your illness and just blame everything on anxiety when it obviously isn't, or you can't get an appointment because they're apparently at capacity at 8:01am. They need investigating and shutting down permanently.
Visited May 2023
Oldbury Health Centre has not yet replied.
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Review titled Receptionist
Rated 1 star out of 5
by Anonymous - Posted on 07 March 2023
Speaking to receptionist this morning,she was so rude,aggressive, first she couldn’t hear me, asked me to speak up,when I started speaking up , she said I was been aggressive and I was shouting and I replied you have asked me speak up, but I didn’t asked you shout she said , I replied saying you are asking me to repeat what I have already said, she turned around said I don’t want to talk you, my wife tried to talk her,receptionist put the phone down on us , this what health centre, receptionist decides who they want to talk to, receptionist want all your details, like they are the gp, they will decide if you get medication or not!
Visited March 2023
Oldbury Health Centre has not yet replied.
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Review titled rude recepsionist
Rated 1 star out of 5
by Anonymous - Posted on 31 January 2023
starting calling them at 8.00 am finally got through at 1.30pm my son needed a urgent appointment to see a doctor,got told to call tomorrow,i then tried my best to explain that it`s impossible to get through,the staff member offered me a appointment for the third day i tried to explain that this was not good as my son needed to be seen by a doctor asap,the assitant was rude, i asked to speak with a senior member of staff & was told no one is available then she left me on hold with the tune playing on the phone disgusting behaviour
Visited January 2023
Oldbury Health Centre has not yet replied.
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Review titled Careless and unhelpful
Rated 1 star out of 5
by Anonymous - Posted on 06 December 2022
I was trying 2 days to book an appointment: online no appointments available and they are out of capacity to except the calls via phone since 8 am in the morning or you have beenadvisedto ring again tomorrow at 8 am. What can I say, they are putting a big pressure on the emergency service....
Visited December 2022
Oldbury Health Centre has not yet replied.