Oakwood Surgery - Ratings and reviews
Reviews
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Review titled Great experience
Rated 5 stars out of 5
by Anonymous - Posted on 21 November 2023
I was seen at short notice. My condition was assessed and medication given. My examination was done sensitively and with dignity. My experience was positive. The nurse is very thorough in her consultation.
Visited November 2023
Review titled Oakwood Surgery
Replied on 22 November 2023
Dear valued patient thank you for your positive feedback which I will share with the GP Partners and all the staff at the practice. We are glad you are happy with the services at Oakwood Surgery We strive to provide high quality, compassionate, patient focused care in a safe, friendly environment. Your positive review is very much appreciated. Kind regards Oakwood Surgery
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Review titled Great service
Rated 5 stars out of 5
by Humaira - Posted on 23 May 2023
I really like the new online platform where you fill in the form for appointments and then you are contacted by text to let you know when someone will be calling you. A lot better than waiting on the phone for ages and then being disconnected. Everytime I have used this service (and with two kids it’s alot) I always get an appointment within the week.
Visited May 2023
Review titled Oakwood Surgery
Replied on 24 May 2023
Dear Humaira Thank you for your positive feedback which I will share with the GP Partners and all the staff at the practice. We are very pleased to hear you are happy with the online booking system. Your positive review is very much appreciated. Kind regards Oakwood Surgery
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Review titled Appointments
Rated 2 stars out of 5
by Philip - Posted on 15 May 2023
Yet again you ring up at 8.30 you are in a queue number 23...40 minutes later you are through to be told no more appointments today ring back tomorrow.But your back at work tomorrow working 12 Hr shifts 6 am till 6pm ...there no appointments after 6 your told guess my knee will have to wait and try the appointment lottery next time I'm off!!
Visited May 2023
Review titled Oakwood Surgery
Replied on 06 July 2023
Dear Philip I am sorry that you have encountered difficulties in using our services. We kindly encourage all patients to arrange appointments via our secure link which I have posted below. https://florey.accurx.com/p/M85078 This link is in operation Monday to Friday between 8:00am - 8:30am Using this link means that you do not have to ring the surgery first thing in the morning and wait in the queue. Please note our phone line is in operation from 8:00am, not 8:30am as you mention Kind regards Oakwood Surgery
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Review titled Great doctor
Rated 5 stars out of 5
by Anonymous - Posted on 23 May 2023
Recently had to see one of the doctors due to an ongoing ENT issue, she was very helpful and thorough when examining me. Credit to the surgery.
Visited May 2023
Review titled Oakwood Surgery
Replied on 24 May 2023
Dear valued patient thank you for your positive feedback which I will share with the GP Partners and all the staff at the practice. We are glad you are happy with the services at Oakwood Surgery We strive to provide high quality, compassionate, patient focused care in a safe, friendly environment. Your positive review is very much appreciated. Kind regards Oakwood Surgery
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Review titled Great practice! Couldn’t recommend enough!
Rated 5 stars out of 5
by Anonymous - Posted on 23 May 2023
The practice took my concerns very seriously and continues to follow-up with me to see how my treatment plan was working for me. They adjusted my plan accordingly to support my needs
Visited March 2023
Review titled Oakwood Surgery
Replied on 24 May 2023
Dear valued patient thank you for your positive feedback which I will share with the GP Partners and all the staff at the practice. We are glad you are happy with the services at Oakwood Surgery We strive to provide high quality, compassionate, patient focused care in a safe, friendly environment. Your positive review is very much appreciated Kind regards Oakwood Surgery
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Review titled Great Practice
Rated 5 stars out of 5
by Anonymous - Posted on 06 October 2022
Really happy with the service. The two doctors that I have been seen by the last few months went above and beyond! Thank you so much at providing an excellent service!
Visited September 2022
Review titled Oakwood Surgery
Replied on 22 October 2022
Dear valued patient thank you for your positive feedback which I have shared with the GP Partners and all the staff at the practice. We are glad you are happy with the services at Oakwood Surgery We strive to provide high quality, compassionate, patient focused care in a safe, friendly environment. Even during these difficult times we have tried our best to deliver the same high quality of care and appreciate your comments Kind regards Oakwood Surgery