Oakwood Medical Centre - Ratings and reviews
Reviews
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Review titled Terrible practice
Rated 1 star out of 5
by Anonymous - Posted on 16 February 2024
Just can’t get to see a doctor. I now use google and self medicate. My 4year old child has eczema it’s getting worse due to not being able to get prescribed cream, we end up in Holland and Barrette!
Visited December 2023
Review titled Oakwood Medical Centre
Replied on 20 February 2024
Thank you for your feedback. I was sorry to hear about the difficulty you have experienced with arranging an appointment. We offer same day urgent appointments that are available to book from 8am Monday to Friday and routine appointments up to 6 weeks in advance. We also have an online consultation service which can be accessed via a link on our website www.oakwoodmedicalcentren14.nhs.uk with an initial response provided within 3 working days. I hope this information is helpful, however, if you would like to discuss this matter further, please contact me at the practice. Kind regards Stacy Holding Practice Manager
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Review titled bad service
Rated 1 star out of 5
by sandra taylor - Posted on 11 June 2023
I put in a repeat prescription on 03/06/2023, after trying for 3 days, back and forth to the practice to pick up the prescription, it was not ready, I had to go and ask the pharmacy to lend me the tablets. By putting the prescription in early that would mean I would not run out of pills, instead I went 3 days without my blood pressure tablets, and knowing my medical history that is not a good thing! Apart for the fact that I am fuming, I was given the run around by the staff( it was in the with the doctor, it will be ready later, it has been sent to the pharmacy) also this is not the first time this has happened! I now have to go into the surgery tomorrow ( 12/06/2023) to see if it is ready to take to the pharmacy. I would like a reply by email, better still a appointment with the practice manager to dissuss this matter!
Visited June 2023
Review titled Oakwood Medical Centre
Replied on 15 June 2023
Thank you for taking the time to provide feedback. I was sorry to hear of the difficulty you have experienced with your repeat prescription. Please contact me at the practice to discuss this matter further. If I am unavailable you can speak with our Operations Manager or leave a message with your contact information and I will come back to you. Thank you Practice Manager
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Review titled Can’t get through on phone
Rated 1 star out of 5
by Anonymous - Posted on 21 September 2022
No one ever answers the phone Keep trying but the line goes dead New patient and poor service. I have phoned and phoned and no one answers when my partner has a serious issue
Visited September 2022
Review titled Oakwood Medical Centre
Replied on 27 September 2022
Thank you for taking the time to provide your feedback. I am sorry to hear of the difficulty you have experienced trying to contact the practice by phone. Unfortunately, there are times when the phone lines do get very busy and our staff work hard to manage the calls as quickly as possible. Our doors are open from 8am-6.30pm Monday-Friday for patient access and we also offer an online consultation service via our website www.oakwoodmedicalcentren14.nhs.uk. If you would like to discuss your concerns further, please contact me at the practice. Practice Manager