Oakview Family Practice - Ratings and reviews
Reviews
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Review titled Fantastic local surgery
Rated 5 stars out of 5
by Anonymous - Posted on 04 August 2022
I have just moved to the area and upon registering, received a text within a few days to confirm my registration. This also provided an invite link to book an appointment via an app. I was extremely glad of this efficient system when soon after I experienced an unexpected and urgent health complaint. I was able to very easily book an appointment for the following morning via the app, which the practice then kindly moved an hour forward for me after advice from 111. The doctor I saw was very thorough and attentive and, I felt, really took my concerns and feelings seriously and gave them the necessary time. The follow up communications have been prompt and reassuring. All of this has made me feel so grateful that I know I am in safe hands and getting the best care at this stressful moment. Thank you!
Visited August 2022
Review titled Oakview Family Practice
Replied on 10 August 2022
Dear Patient, welcome to Oakview and thank you for your feedback. Not sure if you read the previous reviews but we started sending texts in response to a less happy review so it is great to know that was a positive improvement. Also good to know the digital support is helpful as it is hard to judge that from the inside of a consulting room. Once again thank you for the comments it really does help us know we are doing a good job in what are still really difficult times for everyone
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Review titled Excellent practice
Rated 5 stars out of 5
by Anonymous - Posted on 30 July 2022
This is the best gp practice I've been registered with. I have not had any problems getting an appointment and it is even better now there are female GPS to see if you feel more comfortable with that for certain things. Receptionists are helpful and kind and all the GPS are lovely. Thanks for a great service.
Visited July 2022
Review titled Oakview Family Practice
Replied on 10 August 2022
Thank you so much for your really positive review, as one of the 'lovely GPs' it is really heart warming to be told we are doing a good job and I have let our great reception team know your feedback as well.
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Review titled Brilliant Practice
Rated 5 stars out of 5
by Diane Weston - Posted on 13 June 2022
My experience, as has always been, was extremely good. The doctors at this Practice are always willing to listen and they make you feel very welcome. The receptionists are always very helpful and courteous.
Visited May 2022
Review titled Oakview Family Practice
Replied on 10 August 2022
Thank you Diane for taking the time to post a response and for your very positive feedback. We do try to do a good job and it is really encouraging to hear that we at least sometimes are achieving this.