Oak Lane Surgery - Ratings and reviews
Reviews
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Review titled Rude and no empathy
Rated 1 star out of 5
by Khan - Posted on 11 March 2024
Female dr was a very rude and dismissive lady, has zero empathy for her patients. The whole time she found the computer screen more interesting than answering my query. After talking to other patients apparently it’s the norm. They are simply staying with the gp for the language barrier. It’s a shame
Visited February 2024
Review titled Oak Lane Surgery
Replied on 11 March 2024
Dear Patient Thank you for your feedback. I am sorry you were not happy with the services you received from Oaklane Surgery. You felt female doctor was rude and dismissive and you felt doctor spent more time on computer. Doctors are documenting along with patient consultation to maintain the accuracy of consultation. We shall pass your feedback to clinical staff and ask all clinicians to complete their annual customer care training again. Thanks Ravinder Khan Practice Manager
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Review titled Disgusting Reception staff
Rated 1 star out of 5
by Anonymous - Posted on 14 July 2023
Receptions staff are rude.! They have no telephone manners whatsoever with zero customer service skills none of them are well spoken. I was shocked when I rang up and the guy refused to help because he's logged out and it takes 10mins to log back in. No compassion for the patients. Hope the reception staff is fired and replaced by people who have some sort of customer service skills.
Visited July 2023
Review titled Oak Lane Surgery
Replied on 18 July 2023
Dear patient Thank you for your feedback. You called Oaklane surgery after 6PM when the surgery was closed. Our receptionist advised you to ring in the morning as the surgery is closed and he is logged off from clinical system. Please find below opening timings for Oaklane Surgery: Monday, Tuesday, Thursday, Friday 8AM to 6PM, Wednesday 8AM - 2.30PM. You can submit e consultation using PATCHS. Please follow the link below: https://patchs.ai/practice/grangemedicalcentre Thanks Practice Manager @ Grange Medical Centre
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Review titled Awful
Rated 1 star out of 5
by Asha - Posted on 30 May 2023
lines are always cut off, no care for patients whatsoever, doctors are amazing once you manage to get an appointment but reception staff are disgusting never answer the lines and always ask to call back later so awful and pathetic.
Visited May 2023
Review titled Oak Lane Surgery
Replied on 02 June 2023
Dear Patient Thank you for your feedback. My name is Ravinder Khan and I am the Practice Manager. I am sorry you experienced problems with telephone lines and you found receptionists not helpful. Practice telephone lines are extremely busy during acute message times 8.45 - 9.45AM and 11.45AM - 12.45PM. Please call the practice after these timings if your call is non urgent. You can submit online consultation on PATCHS. PATCHS is the easy way for patients to contact GP practice from their practice website or mobiles APP. Please follow the link below: https://patchs.ai/practice/grangemedicalcentre All reception staff have been asked to complete customer care training and to always be polite to patients. We will discuss your feedback in our next Practice Meeting. Thanks Ravinder Khan Practice Manager