Novum Health Partnership
The Primary Care Centre, Hawstead Road, Lewisham, London, Greater London, SE6 4JHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled The WhatsApp service for me worked really well
Rated 4 stars out of 5
by Amanda Frost - Posted on 26 September 2023
The reason I have not contacted the GP prior to this was the thought of 'ringing at 8am', waiting in a long queue only to be told no appointments by the time you get through. The ease of sending a WhatsApp message to have my query answered very quickly and completely was more than satisfactory. Ringing at 8am is very difficult if you work and that system is very frustrating. The WhatsApp service for me worked really well but as with any system, there can't just be 'one size fits all' and won't suit everyone. It would have been useful to know about this service by texting all the patients as I found out by default and maybe would have been in touch sooner
Visited September 2023
Review titled Novum Health Partnership
Replied on 07 October 2023
Dear Amanda Thank you for taking the time to feedback your positive comments about the new What's App service. The we are glad to hear that these changes have made a difference to you. The service was started as a pilot in September we did not want to inform all our patients until we were sure that the staff, clinicians and the patients who were part of the pilot were happy with using the service. Kind Regards Miss M Stewart Practice Manager
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Review titled WhatsApp virtual Assistant - seamless and smooth
Rated 5 stars out of 5
by Thomas Devlin - Posted on 25 September 2023
Use of the WhatsApp Virtual Assistant is a seamless and smooth method of contacting the Practice. Your response has been prompt and efficient and it avoids the scenario of multiple phone calls in an attempt to secure an appointment.
Visited September 2023
Review titled Novum Health Partnership
Replied on 07 October 2023
Dear Thomas We appreciate you taking the time to write in with your positive feedback after using the new What's App service. Thank you. Kind Regards Miss M Stewart Practice Manager
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Review titled Extremely good medium of communication with Doctors
Rated 4 stars out of 5
by Joyce - Posted on 22 September 2023
This is an extremely good medium of communication with Doctors. It is especially useful for people who cannot afford to take time out of their working day for unnecessary appointments which can be dealt with over text messaging. If used well, you will find that naturally people with less serious cases will eventually opt to use this medium with more serious cases booking face 2 face appointments. A good initiative indeed.
Visited September 2023
Review titled Novum Health Partnership
Replied on 07 October 2023
Dear Joyce Thank you so much for your comments, the staff working on the pilot appreciate the feedback. Thank you once again. Kind Regards Miss M Stewart Practice Manager
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Review titled Very smooth and quick replies
Rated 5 stars out of 5
by Anonymous - Posted on 21 September 2023
I like the nhs gp whats app messaging very smooth and got reply very quickly. The doctors were also v person centered and helpful.
Visited September 2023
Review titled Novum Health Partnership
Replied on 07 October 2023
Dear Patient Thank you so much for taking the time to write in with your comments. The What's App pilot team appreciate the feedback. Thank you. Kind Regards Miss M Stewart Practice Manager
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Review titled Very quick via WhatsApp Service
Rated 5 stars out of 5
by Klodjana Shehu - Posted on 12 September 2023
Very quick answer through WhatsApp service Really happy with it
Visited September 2023
Review titled Novum Health Partnership
Replied on 14 September 2023
Dear Miss Shehu Thank you so much for taking the time to write in with such positive feedback for the new What's App service the practice is trying out. We hope that you will use this service again in the future if needed and inform other patients of your positive experience. Kind Regards Miss M Stewart Practice Manager
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Review titled I was very happy with this service
Rated 5 stars out of 5
by Richard Hall - Posted on 08 September 2023
I was very happy with this service. My queries were dealt with and resolved by the surgery quickly. I would definitely recommend to others.
Visited September 2023
Review titled Novum Health Partnership
Replied on 14 September 2023
Dear Mr Hall Thank you so much for taking the time to write in with such positive feedback. We have started using a new What's App service and patient should notice an even faster resolution of there query. We hope that you will use this service again in the future if needed and inform other patients of your positive experience. Kind Regards Miss M Stewart Practice Manager
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Review titled I think the receptionist didn't know
Rated 1 star out of 5
by Adriana - Posted on 10 May 2023
on the website here you can see that they accept patients from outside the area, you fill in online and when you arrive with the documents that you are not in the coverage area, I don't know what area they have, I am a 10-minute walk from them. very disappointing
Visited May 2023
Review titled Novum Health Partnership
Replied on 14 September 2023
Dear Patient Many thanks for your comments regarding the registration process. I am sorry that our catchment area is not clearly explained and you had a wasted trip to the practice. We will be looking at this area and making changes as necessary. Please accept my apologies on behalf of the practice. Kind Regards Miss M Stewart Practice Manager