Novum Health Partnership - Ratings and reviews
Reviews
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Review titled New Chat Doc easy to use
Rated 4 stars out of 5
by Anonymous - Posted on 09 January 2024
I’ve never used the chat doc service before but it was a lot better than i was expecting. It was easy to use and all of the questions allowed me to give the necessary information. I got a reply from the gp service very quickly after using it and i would definitely want to use it again.
Visited January 2024
Review titled Novum Health Partnership
Replied on 08 April 2024
Dear Patient Many thanks for taking the time to write in with your positive comments about ChatDoc. We have now moved the AccuRx platform and I hope you find this service just as responsive. Kind Regards Miss M Stewart Practice Manager
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Review titled Yes Excellent surgery
Rated 5 stars out of 5
by Julius Ture - Posted on 02 May 2024
An excellent surgery and the staff are very encouraging. Even was able to get my medication and next door is the pharmacy
Visited January 2024
Novum Health Partnership has not yet replied.
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Review titled Chat doc
Rated 2 stars out of 5
by Anonymous - Posted on 19 January 2024
WhatsApp chat doc is in opinion is a complete disaster I've been trying to cancel an appointment & just can't get any reply
Visited January 2024
Review titled Novum Health Partnership
Replied on 08 April 2024
Dear Patient I am sorry that you found it difficult to cancel your recent appointment. You can always call and speak to a receptionist to cancel an appointment, the only thing our receptionist cannot do is book GP appointments on the telephone or at our reception desk. We are now using AccuRx platform and I do hope that you find this more responsive. Kind Regards Miss M Stewart Practice Manager
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Review titled New Chat Doc easy to use
Rated 4 stars out of 5
by Anonymous - Posted on 06 December 2023
So far I haven’t had any issue using the new chat doc service. I was at first quite apprehensive however it has been quite easy to use and I find I’m getting through for either a face to face appointment or even getting a call back much quicker than before.
Visited December 2023
Review titled Novum Health Partnership
Replied on 18 December 2023
Dear Patient Thank you so much for sharing your positive experience of using ChatDoc. Kind Regards Miss M Stewart Practice Manager
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Review titled Always helpful and quick to respond
Rated 4 stars out of 5
by Anonymous - Posted on 15 December 2023
Always helpful and quick to respond. Staff have gone out of their way to support the rocky transition from one GP and pharmacy to another ! ( I moved from Hilly Fields medical centre after I moved house ) It was a nightmare rescued by one outstanding individual at your reception desk !!
Visited December 2023
Review titled Novum Health Partnership
Replied on 18 December 2023
Dear Patient Thank you so much for sharing your positive experience of using ChatDoc. We are glad that a member of our reception team was able to make your recent GP move go smoothly. Kind Regards Miss M Stewart Practice Manager
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Review titled New Chat Doc Service - Quick to respond
Rated 4 stars out of 5
by Anonymous - Posted on 04 December 2023
To my surprise, I received a reply to my message very quickly. After I had a conversation with the doctor, he decided that I should be scheduled for a consultation.
Visited December 2023
Review titled Novum Health Partnership
Replied on 18 December 2023
Dear Patient Thank you so much for sharing your positive experience of using ChatDoc. Kind Regards Miss M Stewart Practice Manager
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Review titled New Chat Doc Service is straightforward to use
Rated 4 stars out of 5
by Anonymous - Posted on 08 December 2023
I find using the chatdoc service straightforward. It takes less than 5 min to answer the initial questions. A person from the practice has always got back to me on the same day, usually very quickly. I have been able to arrange the tests I needed for myself, my husband has been able to get a face to face appointment for within a few days, my daughter got the appointment she needed same day. I've been able to organise a first contact physio appointment without needing to have a GP appointment first. I prefer chatdoc to waiting on hold to speak to reception, but I do feel there should always be an option to speak to reception for others who may face barriers to using a smartphone. I am grateful for the care my family is receiving at the practice. Thanks
Visited December 2023
Review titled Novum Health Partnership
Replied on 18 December 2023
Dear Patient Thank you so much for sharing your positive experience of using ChatDoc. Kind Regards Miss M Stewart Practice Manager
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Review titled New Chat Doc - easy to use
Rated 3 stars out of 5
by Anonymous - Posted on 08 December 2023
The new Chat Doc was easy enough to use but I prefer the option to be able to go through actual people and make appointments.
Visited December 2023
Review titled Novum Health Partnership
Replied on 18 December 2023
Dear Patient Thank you so much for sharing your positive experience of using ChatDoc. Kind Regards Miss M Stewart Practice Manager
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Review titled Incredibly easy to book appointments
Rated 5 stars out of 5
by Anonymous - Posted on 17 November 2023
This makes it incredibly easier to book doctors appointments, it is a smoother process. I recommend this stays in place, allowing the phone lines to be available for elderly patients.
Visited November 2023
Review titled Novum Health Partnership
Replied on 18 December 2023
Dear Patient Thank you so much for sharing your positive experience of using ChatDoc. Kind Regards Miss M Stewart Practice Manager
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Review titled I like the new Chat Doc Service
Rated 4 stars out of 5
by Catherine Cooper - Posted on 16 November 2023
I like the new chat doc service as I was finding that the old call up at 8am system made me disproportionately worried and anxious both in the run up to needing to make a call, whilst in the holding queue itself and when waiting for a doctor to call me back. It also meant I put off making the call due to work/child commitments. In terms of arranging paperwork/ repeat prescriptions this has been a very welcome development for me. I do have some reservations about using the service as it feels that I have less contact with the doctors than previously (and even less than pre-Covid with face to face appointments). The chat doc system makes it easier to ‘avoid’ speaking to or seeing a doctor. I feel that this may sometimes lead to doctors not having the opportunity to properly assess the patient’s condition and needs as they would with a call/face to face appointment.
Visited November 2023
Review titled Novum Health Partnership
Replied on 08 April 2024
Dear Miss Cooper Many thanks for taking the time to write in with your positive comments about our ChatDoc service. Although we have now moved to a new platform for communication, I trust you will like this system as much as ChatDoc. Kind Regards Miss M Stewart Practice Manager