Norwood Road Branch, The Southall Medical Centre - Ratings and reviews
Reviews
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Review titled abandoned GP
Rated 1 star out of 5
by Anonymous - Posted on 24 June 2022
It looks like an abandoned GP! Once again I have to use GP services, just to collect a blood test form, in Google and in their telephone line say they open at 8am. Another guy was waiting with me and he said he was advised that they open at 9am. We knocked the door and the lady said rudely that they open at 9:30am. I do not know what is happening with this GP but you can not need them.
Visited June 2022
Review titled Norwood Road Branch, The Southall Medical Centre
Replied on 17 January 2023
Dear Patient, Thank you for taking the time to leave this review of our practice. I am sorry to see that you were dissatisfied on your latest experience with us, and I would like to apologise for this. It appears that there may have been some confusion with our practice opening times. Our telephone lines are open weekdays from 8am to 6:30pm. If there are any changes to our practice opening and closure times, these will be displayed on our website and physically on our premises. Once again, I am sorry you had difficulty getting in touch with us. As you have remained anonymous, I cannot look any further into your individual case. However, please do not hesitate to contact us to clarify any further concerns you may have. Kind regards, SMC management team