Norvic Family Practice - Ratings and reviews
Reviews
-
Review titled stubborn and unhelpful receptionist.
Rated 2 stars out of 5
by Adam - Posted on 28 March 2024
I called in for the first time to my GP in years, the receptionist from the moment she answered, just wanted me to get off the phone. it was as though she hated her job. she had an Indian accent and spoke very fast. I asked to book a blood test but she said she couldn't do that and only my doctor could. Then I proceeded to ask if I could book a doctors appointment to get a blood test, she then said I had to phone 8 o clock in the morning. I then explained to her that I couldn't do that as I work overnights, she kept saying 'I can't do anything about that'. I then suggested if there was an online method where I could book an appointment and she said no. I then proceeded to ask what were the prices and what types of blood tests they offer and she said she didn't know and I had to ask the doctor. throughout the phone call she was getting more and more frustrated and it was a horrible experience. she should be banned talking to the public and she has no communication skills what's so ever. To this day I haven't had a doctors appointment or a blood test.
Visited March 2024
Norvic Family Practice has not yet replied.
-
Review titled Keeping it real
Rated 4 stars out of 5
by Miss M F Edwards - Posted on 25 December 2022
I have been registered with this surgery since birth. Like most people I sometimes struggle to get appointments, which is frustrating but I appreciate the doctor's have their own constraints. When able to see a doctor I find them pleasant and approachable, some more so than others. My health has not been brilliant this year but I can not or will not complain about the service received. I have not heard of another surgery that is not problematic, so am happy to stay with the GP's at Norvic. Some of the receptionists can be a bit curt but generally this has improved, my suggestion if you are unable to accommodate an appointment offer tactfully a suggestion ie, try 111. The nurse and GP's have my vote. They are human also and like the rest of us have their own issues to deal with.
Visited October 2022
Review titled Norvic Family Practice
Replied on 10 March 2023
Dear valued patient, thank you for your recent posting which I will be sharing with the all of the staff. Thank you
-
Review titled Very rude staff and hard to get them on phon
Rated 1 star out of 5
by Anonymous - Posted on 15 June 2022
I called them 20 times for appointment but every time they said call tomorrow and it was urgent appointment
Visited June 2022
Review titled Norvic Family Practice
Replied on 10 March 2023
On behalf of Norvic Family Practice, I would like to say how very sorry we are to hear of your poor experience. Recently we have had several staff changes but we have tried to continue providing a high standard of patient care and service even through these difficult times. At this practice we always strive to provide high quality, compassionate, patient focused care in a safe, friendly environment. We do take all complaints, feedback or comments very seriously and our complaints lead will be in touch soon.