Northwood Medical Centre - Ratings and reviews
Reviews
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Review titled Very poor service
Rated 1 star out of 5
by Anonymous - Posted on 05 June 2023
The appointment system is a shambles despite getting the texts saying appointments available from 8am - 8 pm. This isn't the reality at all - phone at 8 am wait on the line until 8.40 to be told no appointments and nothing bookable in advance. Even if it's something that one of their staff has screwed up, they make no effort to rectify or give any priority. The doctors are great when you get to see them but the practice administration has really deteriorated and a complete lack of accountability. Unless you're prepared to stand your ground every time in terms of access to services, save yourself the stress and hassle and go elsewhere.
Visited June 2023
Review titled Northwood Medical Centre
Replied on 24 July 2023
Dear Patient I am sorry to hear you are not happy with the service we provide. I can assure you everyone within the practice is accountable for their actions. We review the appointment system regularly to see how we can adapt it. We want to make it a better experience for our patients. We have introduced more pre-bookable appointments up-to 2 months in advance. Booking in advance as become really popular as not everyone wants a same day appointment. In one week more than 42 patients pre-booked appointments. We have an open door policy whereby patients can phone and speak to a senior member of the admin team if they wish to raise concerns about the service they have received. Regards Practice Manager
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Review titled Very quick service
Rated 5 stars out of 5
by Margaret - Posted on 16 June 2023
Saw the doctor, and within 8 days i had attended the hospital for the procedure needed thanks to Northwood Medical Centre. The staff are kind and lovely and i cannot thank them enough!
Visited June 2023
Review titled Northwood Medical Centre
Replied on 24 July 2023
Thank you for taking the time to write your review of the practice it is much appreciated. I will pass on your kind comments to the team.
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Review titled Good service
Rated 5 stars out of 5
by Lance Wilson - Posted on 15 June 2023
Always helpful, not to difficult to speak to a doctor or get an appointment . Have been a patient for 30 + years with very few problems
Visited June 2023
Review titled Northwood Medical Centre
Replied on 16 June 2023
Dear Mr Wilson Thank you for taking the time to submit a review. We appreciate the time our patients take to give a review of our services as we do listen to what our patients say/suggest where possible. Management