Northumberland Health - Ratings and reviews
Reviews
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Review titled Really good local practice
Rated 5 stars out of 5
by Tony Ashcroft - Posted on 11 August 2023
Rang 8.30 am gave symptoms to reception and offered a call back same day. Call received 11.00 am and surgery appointment made for 11.20 am Quick check up for both wife and myself confirmed need for antibiotics 5 day course. Simply excellent treatment and system which we are privileged to have available. We can’t speak highly enough of our experience.
Visited August 2023
Northumberland Health has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Heather Frank - Posted on 23 August 2023
Rang at 08.30 only waited a few minutes for an answer, very pleasant receptionist who was more than happy to help, received a call from the GP within a few hours who again was very understanding and helpful
Visited August 2023
Review titled Northumberland Health
Replied on 08 September 2023
Hi Heather, Thank you so much for your feedback! We are happy to hear you had such a positive experience and we will feed your comments back to the team. Best wishes Elaine, Senior Practice Lead
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Review titled Friendly and effective!
Rated 5 stars out of 5
by David Holding - Posted on 21 July 2023
I signed on as a new patient (easy and friendly service at reception) and only 3 days after was contacted by one of the Doctors who was extremely thorough and spent quite a bit of time with me to ensure I was treated holistically and not for just one problem. Very happy with the practice and the super helpful staff. Would not hesitate to recommend the practice to others.
Visited July 2023
Northumberland Health has not yet replied.
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Review titled Stoma prescription problems
Rated 3 stars out of 5
by Surtees Taberham - Posted on 26 July 2023
Following a colostomy in June I had a stoma fashioned and nominated Medilink as my stoma supplier. As Widdrington surgery are unable to do electronic prescriptions and only issue prescriptions by post twice a week there has been an ongoing problem as they have not been received by Medilink to this day despite being reissued,apparently lost in the post. If it were not for Medilink issuing emergency supplies I would have no stoma bag’s etc. This state of affairs is really unacceptable and I would like to know how this distressing situation can be resolved.
Visited July 2023
Northumberland Health has not yet replied.
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Review titled Very efficient
Rated 5 stars out of 5
by Lynn Fozzard - Posted on 12 June 2023
Very helpful advice with swift dispensing of prescription . A follow up plan for 1 week to review . Great service .
Visited June 2023
Northumberland Health has not yet replied.
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Review titled Terrible practice
Rated 1 star out of 5
by Anonymous - Posted on 09 June 2023
To collect repeat prescriptions has went from 2 days to 3 and now it’s a week!! No pharmacist in when I went everyone told no medication could be handed out. Staff very abrupt behind the counter, your made to feel like it’s your fault they have miserable faces with the exception of the young boy they’ve got there now that breathes new life into the place. Doctor appointments are a joke, your told to buy some medication now , no thought to the people’s circumstances that are struggling to live to start with. A change of doctors is a must for us.
Visited June 2023
Review titled Northumberland Health
Replied on 12 June 2023
Dear Patient, Thank you for your feedback. I'm sorry that you are facing delays at the Dispensary. It must be very frustrating. We are encountering a staffing shortage which is the reason why we are struggling to reach our usual high standard. Our staff are working extra hard at the moment. We are recruiting and are confident that the service will improve over the coming months. We aim to provide the highest quality care to our community. We are taking steps to improve the availability of your medicines and to clinicians. Please do consider staying with us during this challenging period for the practice. Best wishes, Dr Chris Waite GP Partner
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 04 May 2023
Called for my COVID booster at an evening clinic. Staff were really efficient and friendly. I’ve always found this a great practice and very responsive.
Visited May 2023
Northumberland Health has not yet replied.
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Review titled Excellent GP surgery
Rated 5 stars out of 5
by Dwyer Scullion - Posted on 27 April 2023
Everything about Widdrington/Felton surgeries is wonderful. The doctors, nurses, care support staff, everyone is helpful, thoughtful and responsive. I've lived here for about two years and every time I've needed care I've been looked after really well, treated with respect, and all my issues have been dealt with professionally and supportively.
Visited April 2023
Northumberland Health has not yet replied.
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Review titled Amazing practice!!
Rated 5 stars out of 5
by Anonymous - Posted on 22 March 2023
Say to book appointment and I have seen two doctors and one nurse and they have all been amazing and easy to talk to
Visited March 2023
Northumberland Health has not yet replied.
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Review titled Good Pratice
Rated 5 stars out of 5
by Anonymous - Posted on 17 February 2023
Rang for a telephone appointment with Doctor, had a call back within half hour was prescribed something to help me which was ready half hour later, a physio assesment appointment was made for week later where it was suggested I could have a steroid injection to help with pain if I wanted which I was more than happy to try. Two days later I was rang by Doctor offering me an appointment that same day for the injection I was so happy. Great service from Doctors, Reception, Pharmacy, Health Care Nurses who I have had several appontments with for other issues recently. Thank you to all at Widdrington Surgery.
Visited February 2023
Northumberland Health has not yet replied.