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Northlands Surgery - Ratings and reviews

Reviews

Displaying 1 to 3 of 3

  1. Review titled 30 Years Plus of Outstanding Care

    Rated 5 stars out of 5

    by Anonymous - Posted on 16 February 2023

    Seen this week twice by fantastic caring staff. Appointment on the day, great reception staff, never any different. Our town has at least doubled in size , our primary care resource has not. We need to be proud of our local doctors surgery, not knocking them. Northlands always tries its best, just needs twice the resource. A bunch of stars!

    Visited February 2023

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  2. Review titled The most frustrating experience

    Rated 1 star out of 5

    by Anonymous - Posted on 08 August 2022

    Honestly, I am so fed up with this surgery. You cannot enter the building without an appointment and trying to get through on the phone can seem almost impossible. I have spent literally hours this morning trying to sort out my repeat medication. It's authorised by a GP and sent to Boots Pharmacy. Boots emailed to let me know of a problem getting the script from the surgery so I called the surgery...and called ...and called. Eventually someone picked up, so I explained the issue and said my GP needed to authorise the mess to be told a very long, complex and boring tale resulting in me Tring to reorder the script from the GP online service. Epic fail - there was a problem with their site - it told me the meds had been ordered but I needed to collect from a Boots store in Leicestershire!!! I call the surgery to explain the whole saga, whereupon the receptionist said "Oh, the GP needs to reauthorise your repeat prescription." I angrily told her that I had said that in the first call at the very start of the conversation. It seems that can order my measurements for me over the phone - she did it there and then. What an absolute fiasco!

    Visited August 2022

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  3. Review titled FAult

    Rated 3 stars out of 5

    by CHRIS KEMP - Posted on 14 July 2022

    Booked an appointment using on - line web site. Attended surgery to be told I did not have an appointment although on-line booking was confirmed. Looking for previous data all I get on-line is no information available. Why?????

    Visited July 2022

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    Northlands Surgery has not yet replied.